Product Experience Specialist

Allegion

Product Experience Specialist validating customer experiences for Allegion’s electronic locking and security products. Supporting prototypes, product launches, training, and feedback-driven improvements.

Posted 8/31/2026full-timeCarmel • Colorado, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $54,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer experience validation skills, with a focus on product testing and communication of user concerns. Proficient in collaborating with cross-functional teams and supporting the development of training materials and design guidelines.

Highest-signal resume keywords

Customer Experience ValidationProduct TestingCommunication SkillsBluetooth and Wi-Fi FamiliarityMechanical Aptitude

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Bachelor’s Degree in EngineeringBasic Computer LiteracyUnderstanding of Electro-mechanical Locking DevicesKnowledge of Access ControlFamiliarity with Mobile ApplicationsExperience with Cloud ComponentsUnderstanding of POE PowerCustomer Experience Requirements DefinitionScenario-based ValidationUI/UX Best Practices

Soft Skills

Good Communication SkillsEmpathy for Customer ExperiencesPositive AttitudeWillingness to LearnAbility to Manage Multiple Projects

Tools & Technologies

Microsoft Office ApplicationsSmall Hand Tools

Industry Keywords

Access ControlElectronic SecurityCustomer ExperienceBluetoothWi-FiProduct TrainingDesign GuidelinesUser ExperienceField Specialist SupportAlpha/Beta Testing

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support customer experience-based testing and validation of Allegion’s new and updated products
Communicate customer interface and experience-based concerns to project teams
Support creation and delivery of product training materials under guidance
Identify and verify customer experience issues with new or updated products
Review historical customer feedback with supervision to baseline product attributes
Assist in defining product experience requirements with engineering and product management teams
Participate in early prototype product testing and scenario-based validations
Promote design guidelines and UI/UX best practices
Help drive common features across Allegion products to improve user experience
Support customer experience validations with actual product installations and use cases
Train with and assist Field Specialist associates
Help expand alpha/beta test sites as directed
Work collaboratively with local, US-based, and international teams, primarily remotely
Learn to manage multiple projects and priorities with guidance

Requirements

What you’ll need

Bachelor’s degree in Engineering (EE, EET, CE, CET, ME, MET), Informatics or related field; recent graduates encouraged to apply
Internship or coursework related to electronic locking, security, or customer experience preferred but not required
Familiarity with Bluetooth and Wi-Fi product connectivity and use
Interest in Access Control and Electronic Security Industry
Basic computer literacy and comfort with Microsoft Office Applications
Willingness to learn about Electro-mechanical Locking Devices, Gateway/Bridge Communication, Access Control, Mobile Applications, POE power, and Cloud components
Good communication and presentation skills; willingness to develop these skills further
Mechanical aptitude and willingness to learn to use small hand tools
Ability to clearly communicate solutions in customer-friendly language
Empathy for customer experiences while installing and using Allegion products
Ability to accurately capture and communicate customer concerns for action by the project team, with support
Willingness to travel up to 25%
Positive, can-do attitude and commitment to Allegion’s customer-centric culture
Qualified candidates must be legally authorized to be employed in the United States
The company does not intend to provide sponsorship for employment visa status

Benefits

Comp & perks

Health, dental and vision insurance coverage
401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Unlimited PTO
Employee Discounts through Perks at Work
Community involvement and opportunities to give back
Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Professional development investment
Work-life balance
Training and mentorship