Customer Experience Specialist

Allegion

Customer Experience Specialist resolving customer requests for Allegion, a security and doorway-products company. Supporting orders, warranties, pricing, CRM documentation, and cross-functional resolution.

Posted 8/10/2026full-timeOlathe • Kansas, Montana • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage requests efficiently and accurately using CRM and ERP systems. Maintains effective communication and collaboration with cross-functional teams to resolve customer inquiries and issues.

Highest-signal resume keywords

Customer Service ExperienceCRM DocumentationERP Business Systems ManagementStrong Communication SkillsMultitasking and Time Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceOrder ManagementTroubleshootingData IntegrityBasic Web ApplicationsMicrosoft OutlookMicrosoft WordMicrosoft Excel

Soft Skills

ProfessionalismCollaborationProblem Solving

Tools & Technologies

CRMERP Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer LiaisonService Level AgreementsProduct KnowledgeFast-Paced Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide professional and courteous customer service support for business requests from Allegion affiliates
Demonstrate basic knowledge of the assigned brand's products and product features
Manage incoming requests via phone, email, and the Allegion online portal
Resolve requests involving order status, expediting, tracking, order modifications, document reprints, returns, replacement orders, credits and debits, product pricing and availability, and product inquiries
Act as customer liaison with cross-functional teams to resolve requests
Perform initial troubleshooting on return and warranty claims and escalate as needed
Use CRM to gather and document service requests and ensure defect-free case handoffs
Utilize and manage appropriate ERP business systems
Monitor and follow up on customer service requests daily
Document service requests accurately in CRM to support data integrity and root-cause problem solving
Meet assigned service level agreements
Participate actively in training activities and stay current on product, policy, guideline, and procedure changes

Requirements

What you’ll need

6+ months of customer service experience in a fast-paced, collaborative team environment
High school diploma or GED required
Strong written and verbal communication skills
Working knowledge of PC-based software applications, including Microsoft Outlook, Word, and Excel
Working knowledge of basic web applications
Ability to multitask, prioritize, and manage time efficiently
Legally authorized to be employed in the United States
Must work Monday–Friday, 8:00 a.m.–5:00 p.m. CST

Benefits

Comp & perks

Generous paid time off
Health, dental and vision insurance coverage
401K plan with a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts for healthcare and/or dependent daycare expenses
Short-Term and Long-Term Disability Insurance paid for by Allegion
Term life insurance with option to purchase supplemental coverage
Tuition reimbursement
Voluntary Wellness Program with monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back
Opportunities to leverage unique strengths through CliftonStrengths assessment and coaching
Professional development investment