Alight Solutions

Director

• develop and implement strategies to enhance customer satisfaction, loyalty, and retention
• collaborate to execute programs that drive business growth and customer advocacy
• lead client teams to deliver large, complex communication projects
• plan the development of effective multi-media communication and change management campaigns
• stay current with communication trends and demonstrate fluency with delivery channels
• consult with select clients at the senior HR level
• create and nurture client relationships and become a trusted partner
• address client needs with creative strategy and technology
• help build cohesive, high-impact teams
• identify and pursue business development opportunities
• create proposals and advance sales initiatives

Director, Engagement Services

Consultant

• Handling increasingly difficult and complex assignments/solutions
• Supporting the Team Manager as a leader on your team
• Support operational planning and act as the primary member facing contact on client accounts
• Serving as the dedicated Health Pro communicator on client accounts
• Supporting the Team Manager with daily operational planning and problem-solving
• Providing leadership support for filling in for Team Manager as needed
• Mentoring Health Pros to improve their delivery for our clients
• Acting as a patient advocate daily
• Conducting provider research, producing quality care recommendations, cost comparisons, and medical bill processing analysis
• Representing Healthcare Navigation in client presentations
• Initiating process improvements and development of training content

Senior Health Pro Consultant

Operations

• Overseeing project planning, scheduling, capacity management, and progress tracking
• Identifying and pursuing process improvements for efficiency
• Acting as the point of contact for clients and internal teams
• Delivering coaching and managing performance of the team

Operations Delivery Manager – Retiree Health Solutions

• Own and manage a portfolio of carrier relationships as the primary operational contact
• Lead and deliver mid-sized projects independently; support larger initiatives as needed
• Handle escalations, analyze data, and drive resolution on complex issues
• Partner with internal teams, carriers, and vendors to ensure seamless execution
• Support both day-to-day operations and new implementations
• Gather requirements, support UAT, and validate system updates and enhancements
• Identify and drive process improvements that increase efficiency and reduce manual work
• Ensure accuracy, performance, and SLA alignment across deliverables
• Support onboarding, training, and ongoing development of team members
• Provide guidance and support on escalated operational issues

Health Solutions Carrier Operations Analyst

Client Partner

• The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions
• Is the primary point of contact for all assigned Leave Solutions Clients
• This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship
• Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries
• Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients
• Instilling customer confidence and deepening brand strength through comprehensive domain knowledge
• Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes
• Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks
• Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management
• Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy
• Managing client escalations to accelerate issue resolution and mitigate retention risk
• Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims
• Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors
• Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership
• Acting as a change agent; Seeking out and trying new ideas for continuous improvement
• Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed

Client Manager – Alight Leave Solutions

• Overseeing daily operational performance for assigned client(s).
• Managing operations teams to provide quality administrative services.
• Collaborating with support areas such as technology and customer care.
• Serving as the primary contact for clients regarding daily service delivery.
• Assisting the Senior Client Manager/Client Leader in delivering solutions.

Defined Benefits Client Manager I

Call Center Representative

• Provide day-to‑day operational support for Omni‑Channel Contact Center systems
• Troubleshoot, document, and resolve telephony and contact center issues
• Ensure service continuity, monitor system health, and escalate issues as needed
• Design and implement Omni‑Media routing strategies, call flows, and IVR scripts
• Develop and manage integrations between Contact Center platforms and enterprise systems
• Participate in major telephony transformation initiatives, including migration to NICE CXone
• Build, automate, and maintain dashboards and reports for key performance indicators
• Support ad-hoc reporting & analysis requests from Contact Center leadership teams
• Work closely with business teams to gather requirements and translate them into specifications
• Maintain strong working relationships with NICE CXone support teams and internal technology groups
• Maintain accurate documentation of the “as‑built” telephony architecture and configurations
• Continuously evaluate system performance and recommend improvements to enhance efficiency

Contact Center Telephony Engineer – NICE CXone

Account Executive

• Develop and execute strategic sales plans to drive revenue growth within assigned territories or industries
• Identify, qualify, and pursue new business opportunities within mid-market and enterprise organizations
• Lead end-to-end sales cycles, including discovery, solution positioning, proposal development, and contract negotiation
• Collaborate with internal stakeholders (product, implementation, HR consulting, and leadership teams) to deliver integrated client solutions
• Build and maintain strong relationships with client executives, including HR, Benefits, and Finance leadership
• Serve as a trusted advisor, providing insights on trends in health administration, compliance, and employee benefits
• Deliver compelling presentations and product demonstrations tailored to client needs
• Maintain accurate pipeline forecasting and CRM updates to support business planning and reporting
• Stay current on industry trends, competitor offerings, and regulatory changes impacting health administration services

Health Admin Sales Executive

Marketing

• Build a unified marketing analytics program with reproducible reporting, automated dashboards, forecasting models, and KPI frameworks for real-time information distribution
• Deliver executive-level insights influencing strategy and investment decisions
• Lead TAM, market structure, and whitespace analyses to identify expansion opportunities
• Translate insights into actionable product and GTM recommendations
• Oversee/Manage/Architect end-to-end GTM systems including funnel design, lifecycle workflows, qualification frameworks, and enablement paths
• Partner with Sales, RevOps, FP&A, and Customer Success to ensure lifecycle alignment
• Own and evolve the marketing technology stack to ensure scalability, data integrity, compliance, and seamless system integration
• Establish operational frameworks, governance models, and performance management processes to support predictable revenue growth
• Build and manage a comprehensive win/loss program
• Partner with Product and Finance to support pricing architecture and monetization strategy
• Manage, coach and lead through transformation your direct report team members

Vice President, Marketing Insights and Systems

• Leading end to end requirements definition, documentation, and validation for complex implementations
• Developing and execute advanced data conversion strategies, including data analysis and issue resolution
• Consulting with clients on plan administration best practices and system capabilities
• Identifying optimization opportunities in plan setup, administrative processes, and delivery approach
• Coordinating work across cross functional teams, vendors, and external partners
• Leading internal, client, and vendor testing for complex functionality
• Maintaining high quality requirements documentation aligned to implementation and ongoing needs
• Resolving complex configuration and administrative issues through deep analysis
• Leading effective handoff, knowledge transfer, and training to ongoing operations teams
• Mentoring and support team members to improve quality, efficiency, and consulting capability

Delivery Consultant II

Implementation Specialist

• Managing concurrent client implementation projects and a team of technical experts
• Utilizing tools and resources to identify opportunities and drive results
• Developing project plans, supply and demand functions, and risk mitigation strategies
• Ensuring adherence to system development and quality assurance standards
• Collaborating directly with clients to map out new projects from start to finish
• Providing exceptional service with zero defects, ensuring 100% quality and no escalations
• Partnering with clients and third parties to deliver flawless project work
• Leading implementation projects from start to finish, including project planning and requirement meetings
• Developing Continuously health domain knowledge and stay updated with industry changes
• Serving as a role model, providing coaching and mentoring to team members

Senior Implementation Manager

Program Manager

• drive governance, clarity, and execution across technology supplier and software portfolio
• partner across teams to ensure technology investments are intentional, well-managed, and delivering real value
• maintain clear view of vendor and application strategy, ownership, and lifecycle
• facilitate regular portfolio reviews to track progress, surface risks, and drive decisions
• build and maintain vendor scorecards (SLAs, performance, usage, satisfaction)
• track issues, manage escalations, and ensure follow-through to resolution
• lead regular license and usage reviews (e.g., purchased vs. used vs. needed)
• partner with teams to reclaim unused licenses and reduce waste
• analyze usage trends, cost drivers, and portfolio performance

Senior Technology Vendor Program Manager

• Oversee daily operational performance for assigned clients and operations teams
• Collaborate with support areas like customer care and technology, serving as the main client contact
• Support the Senior Client Manager/Client Leader in delivering high-quality solutions and utilizes effective client communication skills
• Utilize knowledge of Defined Contribution to interpret complex client requirements
• Address questions related to unique situations, participant inquiries, client escalations and requirements
• Manage the operations of a client team through developing talent and delegating work
• Communicate regularly with clients on all aspects of daily operations
• Drive stable and consistent delivery from internal and external partners
• Use data to influence standardization and process innovation
• Manage defined contribution plans and understand their effect on clients and participants
• Collaborate with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency

Defined Contribution Client Manager

Claims Specialist

• Conduct extensive health care training to consult members on billing related issues
• Advocate for members by working on their behalf with carriers and providers
• Assist in reviewing medical, dental, vision, and pharmacy related claims for accuracy
• Coordinate with providers and carriers to solve billing discrepancies, coding errors, and denied claims
• Draft, submit, and exhaust appeals processes
• Partner directly with client to raise awareness of unique care/billing situations
• Coordinate with providers to determine payment plan and discount options

Claims Analyst

Recruitment

• Work directly with hiring team/managers in multiple locations to define open positions and job requirements, managing a strong pool of active, passive and internal candidates
• Conduct resume review and initial recruiter screen, manage candidate communication/follow up, lead feedback sessions, and conduct offers and negotiations, all with a strong sense of urgency
• Develop and execute tactical and strategic sourcing strategies to create passive talent pools/pipelines, using all available resources including LinkedIn, Indeed, CRM, internal databases, etc.
• Design and implement sourcing campaigns to deliver the necessary candidate flow to support the needs of the business
• Leverage all current recruiting platforms and tools to deliver against specific campaigns and hiring requirements
• Communicate with all client areas in a clear, concise and proactive manner and update all tracking and reporting tools on a weekly basis