Alight Solutions

Client Partner

• overseeing daily operational performance for assigned client(s)
• managing operations teams to provide quality administrative services
• collaborating with support areas such as technology and customer care
• serving as the primary contact for clients regarding daily service delivery
• assisting the Senior Client Manager/Client Leader in delivering top-notch solutions

Defined Benefits Client Manager

Solutions Engineer

• The Solution Architect applies deep 401(k) (Defined Contribution) and benefits admin expertise
• create compelling solutions that bring our value proposition to life
• partners with Sales Executives and Account Executives through all stages of the sales process
• maintain expertise in Defined Contribution admin as well as working knowledge of other Alight capabilities
• assist SEs in the development of prospect sales strategy
• review, update, and provide input on RFP responses
• provide input to product owners – insights and feedback from prospects and Third-Party Evaluators

DC Solution Architect

• Overseeing daily operational performance for assigned client(s)
• Managing operations teams to provide quality administrative services
• Collaborating with support areas such as technology and customer care
• Assisting the Senior Client Manager/Client Leader in delivering solutions
• Utilizing expert knowledge of DB to interpret complex client requirements
• Addressing questions related to unique situations, participant inquiries, client escalations and requirements
• Driving stable and consistent delivery from internal and external partners
• Using data to influence standardization and process innovation
• Managing ad hoc client projects such as spins, freezes and acquisitions
• Validating, managing and communicating iCAT results with clients
• Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency
• Communicating regularly with day-to-day client contact on delivery and projects
• Acting as point of contact to groups such as Customer Care and Shared Services for client specific items

Director

• Manage a team of senior Product Managers and Product Owners
• Define and drive the product strategy for Reimbursement Account Solutions, Verification Services Solutions, and Compliance Solutions
• Ensure alignment between product, technology, operations, compliance, and client delivery teams
• Oversee large, complex, multi-year product initiatives across cross-functional teams
• Develop a deep understanding of client and member needs within benefits administration

Director of Health Product, Point Solutions

Manager

• Lead and develop a team of Health Pros and Senior Health Pros
• Oversee daily planning, problem-solving, and ensuring teams meet production and quality standards
• Design and improve operational processes, support product delivery, and meet business metrics
• Monitor activities to meet deadlines and review cases for quality
• Create and manage short-term and long-term career goals for Health Pros and Senior Health Pros
• Collaborate with the Quality and Workforce Management teams to identify and close performance and delivery gaps
• Mentor and track development of Health Pro team through daily observation of performance metrics and feedback sessions
• Instill trust, provide direction, and cascade vision to the Health Pro team
• Effectively communicate operational strategies
• Conduct training on client-specific topics and contribute to ongoing training improvements
• Partner with Health Navigation Client Manager to understand and resolve complex customer and client escalations
• Provide project management support for business-impacting initiatives
• Offer and implement process improvement ideas to enhance customer experience and delivery efficiency.

Care Team Manager

• serve as the primary point of contact for all assigned Leave Solutions Clients
• resolve complex claim issues including escalations and client inquiries
• develop and maintain expertise in all Alight products and services
• instill customer confidence and deepen brand strength through comprehensive domain knowledge
• provide technical expertise to support internal and client delivery needs
• manage client escalations to accelerate issue resolution
• collaborate with internal teams and external stakeholders to identify themes and trends in Service Delivery/Claims
• adapt to changing conditions and proactively learn and apply new skills

Client Manager – Leave Solutions

Account Executive

• Responsible for the overall management, retention, and growth of assigned portfolio of clients
• Accountable for revenue retention and growth, client renewals, client satisfaction, and maximizing the value clients derive from our products and solutions
• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders
• Leading through influence; persuades, motivates, and inspires action toward desired outcomes
• Asking provocative questions to uncover and understand client’s business goals, priorities, and desired outcomes
• Anticipating client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth
• Advocating and connecting capabilities, support, and/or services for clients
• Advocates internally and facilitates the involvement of Sales, Delivery, and other functions to achieve common goals
• Consulting with clients regularly on best practices to increase product adoption and utilization
• Identifying opportunities for expansion of solutions to support and drive client’s desired business outcomes
• Owning the Account Health strategy for assigned client accounts
• Proactively monitoring and identifying client retention risk
• Designing and executing success plans to resolve issues and mitigate risk
• Leading strategy, preparation, and execution of Quarterly Client Business Reviews (QBRs)
• Leading renewal strategy for assigned book of business

Client Executive

Customer Support

• Provide world class experience to our customers/members
• Ability to make outbound and inbound calls through the duration of assigned shift
• Provide accurate and complete information to customers/members
• Capable of active listening when engaging with customers/members, especially when they are asking questions about the reason for our call
• Ability to clearly communicate – BOTH written and verbally
• Absorb general knowledge of the Medicare healthcare industry, prescription drug plan, vision, and dental enrollments to ensure effectiveness when engaging and educating our customers/members
• Absorb new information and have the flexibility to adapt to new processes rapidly
• Comfortable with taking escalated calls w/ a customer/member in a calm and professional demeanor – if the time arises
• Ability to accept constructive criticism to ensure their success
• Meet and/or exceed key performance indicators
• Deliver a consistently positive and motivating attitude daily; always giving your best effort

Customer Service Agent – Temporary

Communications

• crafting strategic and visually impactful solutions.
• address client challenges, shape perceptions, and drive desired employee behaviors within the Consumer Experience practice.
• demonstrate passion and the ability to collaborate and partner with others to create forward-thinking solutions.
• collaborating with teams to define aesthetics, guides key deliverables, and leads visual concept development and execution.
• participating in brainstorming and creative sessions, while collaborating with colleagues and client teams to inspire and develop creative solutions.
• managing multiple projects and prioritizing work to effectively manage budgets and meet project deadlines.
• advocating continuous learning about the creative process, principles and techniques, and software programs.
• managing contract resources and providing art direction and over-the-shoulder delivery knowledge and expertise.
• articulating communication goals, audience needs, and creative rationale to internal team members and clients.

Communications Consultant – Product & Design

• Set and evolve the enterprise benefits and wellbeing strategy, aligning programs to business priorities and workforce needs
• Lead execution of a multi-year roadmap spanning health, retirement, and wellbeing
• Oversee design, delivery, and governance of U.S. and Canada programs, including medical, pharmacy, retirement, leave, financial wellbeing, and holistic wellbeing initiatives
• Manage budgets, forecast trends, and implement strategies that optimize spend while maintaining market competitiveness
• Select, negotiate, and manage vendor partnerships to ensure high-quality delivery and measurable performance
• Ensure compliance with all U.S. and Canadian regulatory requirements and maintain effective governance frameworks
• Drive an integrated wellbeing strategy across physical, financial, and emotional health to increase engagement and utilization
• Build and lead a high-performing team, strengthening capability and accountability across the function
• Partner with Finance, Legal, and HR leaders to align rewards strategy with business objectives
• Develop and execute enterprise-wide communication strategies that simplify complex concepts and increase employee understanding and action
• Lead large-scale campaigns (e.g., annual enrollment, program launches) that improve participation and outcomes
• Advise senior leadership on messaging, positioning, and stakeholder alignment
• Lead change initiatives related to program evolution and vendor transitions, ensuring effective adoption and continuity

Director, Benefits & Wellbeing

Cloud Engineer

• Architect and implement serverless, event-driven, and containerized cloud applications using AWS services (e.g., Lambda, API Gateway, DynamoDB, Step Functions, S3, ECS/EKS)
• Build robust, secure, and high-performance cloud-native solutions, leveraging both front-end (Angular, TypeScript) and back-end (Node.js, Java, RESTful APIs) technologies
• Lead the design and integration of Generative AI workflows leveraging Amazon Bedrock, RAG pipelines, and knowledge-base-driven context engineering for intelligent, reliable, and extensible AI solutions
• Develop and maintain internal frameworks, reusable modules, and developer platforms to enhance developer experience, maintainability, and cloud efficiency
• Implement multi-tier architectures and RESTful microservices, integrating with upstream and downstream systems
• Manage databases with Amazon RDS (MySQL/PostgreSQL), DynamoDB, and Aurora, including both SQL and NoSQL modeling
• Design and maintain CI/CD pipelines and apply Infrastructure as Code (IaC) practices using Terraform and CloudFormation
• Employ testing frameworks and backend testing tools to ensure code quality and reliability
• Collaborate cross-functionally with product, design, and data science teams to bridge business goals with scalable cloud solutions
• Champion accessibility-first design and inclusive engineering practices across products and internal tooling
• Mentor engineers and influence architectural direction aligned with organizational growth and sustainability objectives
• Implement logging, monitoring, and distributed tracing using AWS and third-party tools (e.g., CloudWatch, X-Ray, ELK stack)
• Optimize application performance and ensure high availability through AWS scaling and caching mechanisms (Elastic Load Balancer, CloudFront)

Senior Full Stack Engineer – AWS

• Ongoing relationship with clients and maintain regular communication with key client stakeholders.
• Evaluating manage, and resolve complex operational and technical challenges.
• Understanding our technology solutions to better serve client needs.
• Organizing, plan, and lead both internal and external meetings effectively.
• Overseeing projects from initiation to completion, providing subject matter expertise to the client throughout.
• Utilizing ad hoc reporting, Google Analytics, and Advanced Table Editor.
• Assist with escalations and provide client consultation.
• Serving as a Subject Matter Expert for service-specific and common client requirements.
• Collaborating seamlessly with a global team dedicated to client delivery and satisfaction.
• Executing the solution roadmap for the client.
• Developing domain and operational expertise within the client team.
• Managing and deliver client reporting, including addressing non-standard reporting needs.

Health Client Manager – Mid Market

Analyst

• Partnering with client manager I and II to learn the service specific delivery.
• Managing and providing subject matter expertise to clients.
• Work with medium to large size clients for their end-to-end change order and annual enrollment process.
• Managing change order and annual enrollment reporting process to produce carrier facing requirements document, files, and reports.
• Developing a trusted relationship with our client team, client, and health plans.
• Utilizing companies' suite of tools to manage deliverables, requirements storage and handoff.
• Communicating and maintaining project milestones and tasks developed based on deliverables.
• Identifies and communicates internal and external deliverable risks.
• Tracking and resolving open items timely and manages client deliverables.
• Lead and participating in internal and external meetings.
• Helping lead client status meetings and client team and health plan meetings.
• Providing support for training and may assist with facilitating the training once proficient in certain area.
• Becoming proficient in custom Alight data analytics and reporting tools.
• Use these tools to guide clients on decision-making and identify trends and outliers.

Delivery Analyst

• Collaborating with Domain Managers, client, and/or third parties in developing creative technical solutions
• Support complex client requirements, while keeping Best Practices in mind
• Translating client business rules into technical requirements, and resolve complex system defects on time with high quality solutions
• Supporting client acceptance testing for implementation project
• Managing the implementation and deployment across all technical work activities. Including management of risks and providing direction on priorities throughout the implementation life cycle
• Lead/Support our global partners and client teams in the development of creative, high-quality solutions
• Coaching colleagues on complex system analysis and testing efforts, driving colleague growth and development
• Leveraging as a coach (outside of aligned client) to support broader critical business needs
• Creating a culture of continuous improvement and identifies opportunities to improve processes and develops creative solutions that drive improvement.

Client Technology Manager, Level II

DevOps Engineer

• Design, build, and scale cloud infrastructure and CI/CD capabilities supporting healthcare applications
• Implement Infrastructure as Code (IaC) using Terraform
• Drive compliance alignment across DevOps processes
• Automate deployment, monitoring, and operational reliability across distributed cloud services
• Collaborate with security, compliance, and audit teams
• Deliver infrastructure and application deployments during weekend release windows
• Troubleshoot and remediate complex production issues

Defined Benefits Client Manager

DC Solution Architect

Defined Benefits Client Manager

Director of Health Product, Point Solutions

Care Team Manager

Client Manager – Leave Solutions

Client Executive

Customer Service Agent – Temporary

Communications Consultant – Product & Design

Director, Benefits & Wellbeing

Senior Full Stack Engineer – AWS

Health Client Manager – Mid Market

Delivery Analyst

Client Technology Manager, Level II

Azure DevOps Engineer