Care Team Manager

Alight Solutions

Manager leading and developing a team of Health Pros at Alight Solutions. Responsible for operational processes and meeting quality standards within a flexible workspace.

Posted 6/19/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $72,500 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop a team of Health Pros and Senior Health Pros
Oversee daily planning, problem-solving, and ensuring teams meet production and quality standards
Design and improve operational processes, support product delivery, and meet business metrics
Monitor activities to meet deadlines and review cases for quality
Create and manage short-term and long-term career goals for Health Pros and Senior Health Pros
Collaborate with the Quality and Workforce Management teams to identify and close performance and delivery gaps
Mentor and track development of Health Pro team through daily observation of performance metrics and feedback sessions
Instill trust, provide direction, and cascade vision to the Health Pro team
Effectively communicate operational strategies
Conduct training on client-specific topics and contribute to ongoing training improvements
Partner with Health Navigation Client Manager to understand and resolve complex customer and client escalations
Provide project management support for business-impacting initiatives
Offer and implement process improvement ideas to enhance customer experience and delivery efficiency.

Requirements

What you’ll need

2 years benefits-related experience, or 3 years’ experience in a benefits-related role with Bachelor’s, Associate’s
Possess previous experience in Health Navigation with people management experience or 3+ years of manager-level experience in benefits setting
Able to work effectively in a team environment
Possess excellent oral, written, and interpersonal communication skills
Able to learn continually in a changing environment
Possess robust analytical, problem-solving, and organizational skills
Able to efficiently organize work activities to meet deadlines
Able to effectively manage a team.

Benefits

Comp & perks

health, dental and vision coverages starting Day One
wellbeing programs
retirement plans with contribution matching
generous time off
parental leave
continuing education
career growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementoperational processesperformance metricsprocess improvementtraining developmentproblem-solvinganalytical skillsteam managementquality standardsbusiness metrics

Soft Skills

leadershipcommunication skillsinterpersonal skillsorganizational skillsmentoringcollaborationtrust-buildingdirection providingadaptabilityteamwork

Certifications

Bachelor’s degreeAssociate’s degree