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Alight Solutions

Client Manager – Leave Solutions

Alight Solutions

Client Manager facilitating Leave Solutions client management for Alight. Leveraging expertise in claims resolution while enhancing customer confidence and brand strength.

Posted 6/18/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client Relationship ManagementIssue ResolutionRisk MitigationContract UnderstandingPricing ModelsFinancial Models
Soft Skills
Operational SkillsRelationship BuildingAdaptabilityProactive LearningCollaboration
Industry Keywords
HR ServicesOutsourcingBusiness ManagementDisabilityAbsence ManagementHealthcare

About the role

Key responsibilities & impact
  • serve as the primary point of contact for all assigned Leave Solutions Clients
  • resolve complex claim issues including escalations and client inquiries
  • develop and maintain expertise in all Alight products and services
  • instill customer confidence and deepen brand strength through comprehensive domain knowledge
  • provide technical expertise to support internal and client delivery needs
  • manage client escalations to accelerate issue resolution
  • collaborate with internal teams and external stakeholders to identify themes and trends in Service Delivery/Claims
  • adapt to changing conditions and proactively learn and apply new skills

Requirements

What you’ll need
  • at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent
  • reside in the state of Virginia
  • deep operational, relationship building, and issue resolution skills
  • understanding of contracts, pricing and financial models
  • experience identifying and anticipating risk and implementing effective risk mitigation plans
  • ability to identify expansion opportunities
  • industry experience in HR services/outsourcing, Business Management, Disability/absence, and/or Healthcare
  • ability to travel 20-25%

Benefits

Comp & perks
  • variety of health coverage options
  • wellbeing and support programs
  • retirement
  • vacation and sick leave
  • maternity, paternity & adoption leave
  • continuing education and training
  • several voluntary benefit options