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Alight Solutions

Client Manager – Leave Solutions

Alight Solutions

Client Manager facilitating Leave Solutions client management for Alight. Leveraging expertise in claims resolution while enhancing customer confidence and brand strength.

Posted 6/18/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact
  • serve as the primary point of contact for all assigned Leave Solutions Clients
  • resolve complex claim issues including escalations and client inquiries
  • develop and maintain expertise in all Alight products and services
  • instill customer confidence and deepen brand strength through comprehensive domain knowledge
  • provide technical expertise to support internal and client delivery needs
  • manage client escalations to accelerate issue resolution
  • collaborate with internal teams and external stakeholders to identify themes and trends in Service Delivery/Claims
  • adapt to changing conditions and proactively learn and apply new skills

Requirements

What you’ll need
  • at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent
  • reside in the state of Virginia
  • deep operational, relationship building, and issue resolution skills
  • understanding of contracts, pricing and financial models
  • experience identifying and anticipating risk and implementing effective risk mitigation plans
  • ability to identify expansion opportunities
  • industry experience in HR services/outsourcing, Business Management, Disability/absence, and/or Healthcare
  • ability to travel 20-25%

Benefits

Comp & perks
  • variety of health coverage options
  • wellbeing and support programs
  • retirement
  • vacation and sick leave
  • maternity, paternity & adoption leave
  • continuing education and training
  • several voluntary benefit options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Client Relationship ManagementIssue ResolutionRisk MitigationContract UnderstandingPricing ModelsFinancial Models
Soft Skills
Operational SkillsRelationship BuildingAdaptabilityProactive LearningCollaboration