Defined Benefits Client Manager

Alight Solutions

DB Client Manager overseeing daily operational performance for assigned clients while managing operations teams at Alight. Ensures quality administrative services and solution delivery in a collaborative environment.

Posted 6/29/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $88,000 per yearWebsite

About the role

Key responsibilities & impact

Overseeing daily operational performance for assigned client(s)
Managing operations teams to provide quality administrative services
Collaborating with support areas such as technology and customer care
Assisting the Senior Client Manager/Client Leader in delivering solutions
Utilizing expert knowledge of DB to interpret complex client requirements
Addressing questions related to unique situations, participant inquiries, client escalations and requirements
Driving stable and consistent delivery from internal and external partners
Using data to influence standardization and process innovation
Managing ad hoc client projects such as spins, freezes and acquisitions
Validating, managing and communicating iCAT results with clients
Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency
Communicating regularly with day-to-day client contact on delivery and projects
Acting as point of contact to groups such as Customer Care and Shared Services for client specific items

Requirements

What you’ll need

Effective communication and influencing skills on domain and technical matters, internally and externally
Analytical abilities and attention to detail when working with complex data
Solutions-oriented focus and ability to report data to stakeholders
Advanced management and organizational skills with ability to adapt to change

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data InterpretationOperational Performance OversightProject ManagementProcess StandardizationClient Requirement Validation

Soft Skills

Analytical AbilitiesAttention to DetailSolutions-Oriented FocusAdaptabilityInfluencing Skills