Customer Service Agent – Temporary

Alight Solutions

Customer Service Agent providing support for Medicare eligible retirees through inbound and outbound calls. Assisting with benefit options and appointment scheduling while ensuring exceptional customer experiences.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $35,360 per yearWebsite

About the role

Key responsibilities & impact

Provide world class experience to our customers/members
Ability to make outbound and inbound calls through the duration of assigned shift
Provide accurate and complete information to customers/members
Capable of active listening when engaging with customers/members, especially when they are asking questions about the reason for our call
Ability to clearly communicate – BOTH written and verbally
Absorb general knowledge of the Medicare healthcare industry, prescription drug plan, vision, and dental enrollments to ensure effectiveness when engaging and educating our customers/members
Absorb new information and have the flexibility to adapt to new processes rapidly
Comfortable with taking escalated calls w/ a customer/member in a calm and professional demeanor – if the time arises
Ability to accept constructive criticism to ensure their success
Meet and/or exceed key performance indicators
Deliver a consistently positive and motivating attitude daily; always giving your best effort

Requirements

What you’ll need

Reside in the United States
High school degree or equivalent
1+ years’ customer service experience in a call center environment
Strong written and verbal communication and rapport building skills
Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools
Desire to help individuals in a positive and meaningful way
Possess ability to talk and efficiently type and navigate the system simultaneously
Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments preferred
Time management skills and ability to multitask across multi-functional work
On camera visibility during any meetings, training, or per leadership request
Takes initiative and demonstrates strong problem-solving skills
Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to deescalate

Benefits

Comp & perks

health, dental and vision coverages starting Day One
wellbeing programs
retirement plans with contribution matching
generous time off
parental leave
continuing education
career growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experienceactive listeningproblem-solvingtime managementmultitaskingcomputer telephonyMicrosoft WordMicrosoft Excelde-escalation

Soft Skills

written communicationverbal communicationrapport buildingadaptabilityconstructive criticism acceptancepositive attitudemotivationinitiativecalm demeanorflexibility

Certifications

high school degree or equivalent