Client Executive

Alight Solutions

Client Executive responsible for overall management and growth of client portfolio at Alight Solutions. Ensuring client satisfaction and maximizing value derived from products and solutions.

Posted 6/17/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorLead💰 $142,300 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the overall management, retention, and growth of assigned portfolio of clients
Accountable for revenue retention and growth, client renewals, client satisfaction, and maximizing the value clients derive from our products and solutions
Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders
Leading through influence; persuades, motivates, and inspires action toward desired outcomes
Asking provocative questions to uncover and understand client’s business goals, priorities, and desired outcomes
Anticipating client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth
Advocating and connecting capabilities, support, and/or services for clients
Advocates internally and facilitates the involvement of Sales, Delivery, and other functions to achieve common goals
Consulting with clients regularly on best practices to increase product adoption and utilization
Identifying opportunities for expansion of solutions to support and drive client’s desired business outcomes
Owning the Account Health strategy for assigned client accounts
Proactively monitoring and identifying client retention risk
Designing and executing success plans to resolve issues and mitigate risk
Leading strategy, preparation, and execution of Quarterly Client Business Reviews (QBRs)
Leading renewal strategy for assigned book of business

Requirements

What you’ll need

7+ years of equivalent experience in a Customer Success/Account Management role
Experience managing a book of large enterprise, high ARR/ high complexity accounts
Possess business and financial acumen to lead successful negotiations and secure multi-year renewals
Have a strategic, growth mindset and proven ability to develop and execute customer success engagements and strategies
Able to build relationships across multiple client personas and key internal/external stakeholders
Lead and thrive in an evolving environment while managing priorities and deliverables across assigned accounts and teams
Possess leadership, communication, project-management, and presentation skills
Have a passion for delivering market-differentiating customer experiences
Able to travel 25%-35% as required

Benefits

Comp & perks

Health, dental and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementnegotiationstrategic planningbusiness reviewsrisk mitigationproduct adoptionfinancial acumengrowth strategyconsulting

Soft Skills

relationship buildingleadershipcommunicationproject managementpresentation skillsinfluenceproblem solvingclient advocacystrategic mindsetadaptability