Alan

Operations

• Run insurance or health service processes, including invoicing and claims treatment
• Follow up on and monitor day-to-day operations
• Flag operational risks and opportunities
• Grow and manage provider networks
• Support internal teams live and through documentation
• Define and own monitoring schemes for volumes, efficiency, and SLAs
• Identify risks and improvement areas internally and with service providers
• Supervise partnerships such as teleconsultation and claims operators
• Participate in negotiation rounds and maintain daily partner communication for business continuity
• Perform controls on daily operations to verify decisions and identify training needs
• Escalate feedback, help prioritize, and support initiatives improving processes and services
• Implement continuous process improvements, including automation, enhanced external communication, and process audits
• Work within an Operations Coordinator pool and potentially change or explore new operational scopes

Operations Coordinator

Revenue Operations

• Own sales-effectiveness initiatives end to end, from roadmap-setting and solution design through execution, adoption and change management
• Work across Account Executives, BDRs, Account Management and Customer Success Managers
• Spend time in the field identifying gaps in the sales process
• Design smarter workflows by eliminating steps and increasing automation
• Evaluate new tools and technologies, run tests and roll out effective solutions
• Use low-code tools such as Zapier or n8n, AI tools, Salesforce and SQL through Metabase
• Shadow, train, measure adoption and iterate enablement initiatives until changes stick
• Help improve sales-organization effectiveness across France, Belgium, Spain and Canada
• Contribute to reducing customer acquisition cost

Senior Revenue Ops

Product Marketing

• Build the engagement engine for Alan Play to increase daily health engagement among members
• Own onboarding, activation, reminders, reactivation, and win-back lifecycle programs
• Build scalable campaign machinery that becomes cheaper and more efficient over time
• Establish measurement with holdouts and real incrementality beyond opens and clicks
• Maintain a current Alan Play pitch as features are released for sales, renewals, and deals
• Turn HR administrators into a measurable distribution channel for reaching members
• Coordinate across member and administrator segments, multiple countries, Product, Sales, KAM, CSM, and other product teams
• Run campaigns hands-on initially and standardize processes for future scale

Product Marketing Manager, B2C

Pre-sales Engineer

• Master Alan’s platform and support Sales with insights, expertise, and relevant tools
• Understand prospects’ needs and work internally to determine how Alan can address them
• Build a thorough understanding of prospects and assess functional alignment with Alan’s offering and capabilities
• Participate in RFP submissions and build responses with Sales, Insurance, and Product experts
• Support customer acquisition by evangelizing Alan’s services and products
• Represent the customer voice in Alan’s platform roadmap
• Prepare handovers for customer onboardings
• Potentially coordinate complex customer onboardings using knowledge of customer requirements and specificities
• Help develop the growing Pre-Sales function and improve Sales team success

Pre-Sales

Sales

• Own the entire sales cycle from prospecting and outreach through discovery, demos, offer building, and closing
• Drive deals and close strategic opportunities with prospects
• Educate prospects and provide inspiring product demonstrations
• Onboard key stakeholders and ensure a seamless transition from prospect to customer
• Apply the Alan Smart & Soft selling method
• Develop personalized, high-touch strategies for prospects
• Challenge and improve Alan's products, methods, and strategy
• Participate in initiatives to expand the customer base
• Build Alan's local presence with HR Directors, CFOs, and C-level decision-makers in KSA
• Feed market intelligence, prospect feedback, and local insights to product and strategy teams
• Shape the KSA sales function by establishing rituals, tools, and standards
• Position Alan as a trusted and innovative health partner for Saudi employers
• Contribute to global sales playbooks

Founding Sales

Associate

• Build the International Playbook.
• Develop the global strategy for our largest health-related international events.
• Create the Product Launch Playbook (GTM).
• Support the Brand team and the Creative Director.

Brand Associate, Internship

Product Manager

• Product Managers at Alan go deep on user needs, define a clear product strategy, and turn it into a high-impact roadmap.
• You will work closely with designers, engineers and sales teams to define the right product and build it.
• You will partner and align with every part of the business: sales, sales effectiveness, and our AI platform teams.
• Reinvent the sales workflow.
• Build and sequence the roadmap.
• Get hands-on.
• Empower better, faster offers.
• Keep the experience coherent.
• Drive the outcomes.

Product Manager – Sales AI

• You'll work closely with designers, engineers and ops to define the right product and implement it.
• You'll partner and align with all parts of the business: Marketing, Sales, Brand, and Data.
• You'll own the product across both crews. You'll set the overarching product vision, manage the PMs, push experimentation velocity, and lead Alan's move to make Growth Product AI-native.
• You'll set the agenda and ship against it: Conversational AI that guides prospects through our sales flows.
• You'll improve our experimentation culture and the velocity.
• You'll align the Conversion and Growth Infrastructure roadmaps and concentrate the team's bets where the leverage is.
• You'll manage the PMs in the area and contribute to people topics for all product communities in the area (Design, Engineering, Data, Insurance).

Product Lead – Growth

Product Operations

• Bringing the ops perspective into Alan strategy
• Building our organisation and processes to deliver the vision to allow further disruption and product diversification
• Monitoring and running those processes internally or externally on a daily basis
• Scaling efficiently and industrializing our operational stack to handle fast growth, international expansion and cost optimisation
• Handling complex projects in constant interactions with multidisciplinary teams (Product & Design, Engineering, Data, Customer Support, Finance, etc.)
• Contributing to scaling psychotherapy online sessions, saving through fraud detection, and reinventing healthcare expense payment

Ops – Product Builder

Full-stack Engineer

• Being part of Alan's data team means you'll have a positive impact on people's health and wellbeing.
• We create insights to help our colleagues focus on what is most impactful.
• We build features and tools powered by data that directly help our members.
• Examples include going deep into health consumption patterns, understanding our product usage, creating visibility to help our sales team perform, automating how we reimburse our members, building products that help our members stay healthy...
• Each one of us contributes to all 3 aspects of the data spectrum (analytics, engineering, science). This encourages strong ownership and drives impact.
• We own our infrastructure. We pride ourselves on a nimble data stack that gives us the flexibility we need. We're mainly using SQL, Python, R, Airflow, Snowflake, and Metabase.
• We build in-house tooling to organize our data and serve it to the rest of the company.

Data Full Stack

Account Manager

• Handle a portfolio of strategic accounts in the Public Sector
• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan
• Proactively identify potential signals of dissatisfaction and implement solutions to answer them
• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
• Analyze and present consumption reports to customers through business reviews
• Identify and execute out-of-the-box initiatives to engage our existing customers
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

Key Account Manager

• Own the strategy and execution plan for your vertical, aligned with Care’s strategic priorities.
• Diagnose performance gaps and root causes across the full Care journey, and translate them into a clear roadmap.
• Define how we scale sustainably: operating model, tooling/process needs, automation opportunities, and measurement.
• Be accountable for measurable outcomes for your vertical (e.g., member satisfaction, resolution quality, productivity, SLA/backlog health, cost-to-serve).
• Build and maintain the right monitoring and rituals (dashboards, MBR, deep dives), ensuring we detect issues early and act fast.
• Drive continuous improvement: test solutions, iterate quickly, and ensure changes stick through clear documentation, training, and adoption follow-up.
• Write crisp problem statements and decision docs, align stakeholders, and drive execution from discovery to rollout.
• Manage trade-offs between speed, quality, compliance, and cost, and bring the right stakeholders in early.
• Lead the vertical as an “area": create clarity on mission, roles, priorities, and rituals for contributors involved.
• Coach and support team members to grow their scope and impact through feedback, structured problem-solving, and ownership.
• Influence senior stakeholders with clear narratives, data, and recommendations—internally and, when relevant, externally.

Senior Care Ops

Financial Planning and Analysis

• Own the financial due diligence workstream end to end: analyze historical financials, quality of earnings, balance sheet, cash flows, and working capital.
• Identify financial risks, normalize profitability, and produce clear, well-structured deliverables.
• Translate due diligence findings into a revised business plan for the target, including burn profile and post-acquisition capital requirements.
• Gradually reduce reliance on external advisors by building robust in-house capability.
• Convert due diligence outputs into valuation deliverables (DCF, comparable trading and transaction multiples, earn-out structures).
• Review and challenge financial representations and warranties in the SPA; ensure financial terms are accurately reflected in legal documentation.
• Own the Finance PMI workstream: integrate acquired entities into Alan’s reporting, cash management, and compliance frameworks.
• Define the operating model for the target within the Alan group; ensure financial controls are in place from Day 1.
• Improve and own parts of Alan’s financial reporting processes, particularly across international entities.

Finance – M&A & Financial Reporting

Account Executive

• You’ll own the entire sales cycle, from prospecting to closing. The average sales cycle is 4–6 months, working with companies of 30–300 employees, with an average ARR of €150K.
• At Alan, Account Executives drive deals and close strategic opportunities with prospects. We sometimes manage certain customer relationships to ensure optimal onboarding. You’ll educate prospects, deliver compelling product demos, and onboard key stakeholders to make the transition from prospect to customer seamless.
• We expect you to understand and apply the Alan Smart & Soft selling method. This method ensures the prospect experience is an integral part of the overall Alan customer experience—making it pleasant and delightful for everyone. We expect you to be instructive with prospects (Smart), and to define the best personalized high-touch strategy that suits each prospect (Soft).
• You’ll also help us grow and improve as a company, challenging us to enhance our product(s), methods, and strategy, and getting involved in initiatives to expand our customer base.

Account Executive, Mid-market

Customer Success Manager

• Drive customer loyalty
• Build and maintain strong relationships with key stakeholders
• Champion a customer-centric approach to help clients maximize Alan's value
• Proactively identify and address satisfaction concern
• Turn our best customers into Alan ambassadors and generate opportunities of acquisition
• Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions while ensuring effective, impactful, and empathetic change management
• Develop deep understanding of Alan's product value proposition and create customized action plans aligned with customers needs and Alan's objectives
• Deliver engaging product education through tailored and large-scale approaches (such as webinars) to drive employee and HR team adoption
• Track and present adoption metrics to stakeholders
• Identify and execute out-of-the-box initiatives to engage Alan customers
• Contribute to CSM playbook development
• Become a subject matter expert within the team
• Act as the voice of the customer to Marketing and Product teams
• Influence product and service improvements based on customer feedback