Alan

Application Engineer

• Securing the codebase
• Implement and improve static analysis tooling integrated into CI/CD pipelines
• Deploy and operate dynamic analysis tooling to surface runtime vulnerabilities
• Identify and drive remediation of vulnerabilities
• Champion security and privacy concerns in engineering workflows
• Foster a habit of threat modeling and rapid risk assessments

Application Security Engineer

Customer Success Manager

• Drive customer loyalty
• Build and maintain strong relationships with key stakeholders
• Champion a customer-centric approach to help clients maximize Alan's value
• Turn our best customers into Alan ambassadors and generate opportunities of acquisition
• Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions while ensuring effective, impactful, and empathetic change management
• Develop deep understanding of Alan's product value proposition and create customized action plans aligned with customers needs and Alan's objectives
• Deliver engaging product education through tailored and large-scale approaches (such as webinars) to drive employee and HR team adoption
• Track and present adoption metrics to stakeholders
• Identify and execute out-of-the-box initiatives to engage Alan customers
• Contribute to CSM playbook development
• Become a subject matter expert within the team
• Act as the voice of the customer to marketing and product teams
• Influence product and service improvements based on customer feedback
• Work with lifecycle marketing and the key account manager to define strategies to up-sell / cross-sell and to increase product enrollment.
• Deliver on-site activation events to promote Influence product and service improvements based on customer feedback.

Account Manager

• Handle a portfolio of strategic accounts and flagships companies.
• Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them.
• Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors and generate opportunities of acquisition, identify and execute out-of-the-box initiatives to engage Alan customers.
• Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points.
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability.
• Drive change in product and services, and act as the voice of their customers to Product and Operations teams.
• Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams.

Key Account Manager

Customer Support

• Product Managers at Alan are responsible for going deep on user needs, defining a product strategy, and turning it into a high impact product roadmap.
• You'll work closely with designers, engineers and ops to define the right product and implement it.
• You'll partner and align with all parts of the business: sales, customer care, insurance.
• You'll own a product area at the frontier of AI, reinventing customer support by empowering Care teams with AI agents that automate a growing share of written and voice conversations.
• Working in the Support crew means expanding AI-powered experiences that today already resolve 50% of mobile interactions automatically, with a quality that matches or exceeds human-led conversations.
• You'll shape the next generation of AI customer support: a coherent experience across Email, Phone, and Chat, with correct resolution when possible and smooth escalation to a Care expert when needed.
• You'll build tooling that lets Care and Ops teams configure, test, monitor, and improve AI agents, with the right guardrails to ensure trust and quality.
• You'll stay at the forefront of AI progress and directly translate it into product impact, deploying our agent stack across multiple countries.
• You'll work with a world-class team.

Product Manager – AI Customer Support

Risk

• As Alan’s Risk Expert, you will be responsible for delivering automated, scalable risk assessment tools.
• Lead the enhancement and automation of our Solvency II balance sheet and capital requirement projections, covering health, life and disability lines of business.
• Model new and emerging risks as they arise (new insurance products, business lines, international expansion, investments, etc.).
• Challenge our risk appetite, propose relevant new risk metrics, and build tools to monitor them.
• Support preparation for board meetings and communicate with investors about capital evolution and market risks.
• Scale and automate the production of our regulatory quantitative reporting and contribute to our narrative reports (SFCR, RSR) and ORSA.
• Support our interactions with supervisory authorities.
• Assist in assessing international opportunities and help prepare market entry into new countries.
• Propose improvements to capital management across the four countries where Alan operates.
• Manage our reinsurance strategy to find the optimal balance between solvency and profitability, negotiate with reinsurance partners, and analyze reinsurance reporting.
• Create processes and resources to strengthen the team’s ability to understand our risk and capital constraints.
• Support the identification and hiring of new talent for the Insurance and Risk teams.

Insurance Risk & Strategy

Insurance

• Partner with sales teams to price and develop compelling proposals for very large corporate clients and public institutions
• Serve as a trusted technical advisor in client meetings, delivering expert insights that build confidence in our solutions
• Design delightful insurance products meeting both member needs and regulatory requirements
• Support key account managers in nurturing and renewing our most strategic client relationships
• Develop scalable tools, frameworks and knowledge resources that empower further our sales teams

Analytics and Pricing Expert – Insurance

Operations

• Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉
• Ensure the day-to-day follow up and monitoring of our operations
• Flag risks and opportunities
• Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)
• Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
• Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity
• Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
• Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
• Implement continuous improvements to our processes, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools

Operations Coordinator

Account Executive

• You’ll own the entire sales cycle, from prospecting to closing.
• In our Retail Sales team, the average sales cycle is six months.
• Work with companies ranging from 20 to 600 employees, with an average ARR of €150K.
• Educate prospects, deliver compelling product demos, and onboard key stakeholders.
• Contribute to our company’s growth by challenging and helping improve our products, processes, and strategy.

Account Executive – Retail Industry

Business Development Rep

• Generating meetings with prospects to achieve our company objectives: by putting a strong focus on prioritisation and a high level of outreach personalisation to land our weekly targets.
• Develop outbound sales leads and respond to product inquiries, run email campaigns to generate new sales prospects & complete accurate tracking of communication with current and potential customers in our CRM.
• Realise a quick lead qualification before allocating the leads to an Account Executive.
• Represent our company’s products: starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet needs.
• Understand, embrace and apply the Alan Smart & Soft selling method: This method stems from the concept that the prospect experience is an inseparable piece of the overall Alan customer experience. Increasingly also take ownership of engaging with clients and closing deals

Business Development Representative, Dutch Speaking

Recruitment

• Join our Engineering Recruitment Day in Paris
• Meet the team in person and get a feel for how we work
• Participate in Technical + Feature Design interviews
• Engage in Alaner Fit + Area Deputy interviews to discuss key achievements
• Discover what we’re building during an Alan presentation and Q&A
• Receive fast & transparent feedback on the day

Fullstack Software Engineer

• Handle a portfolio of strategic accounts and flagship companies
• Build and maintain strong customer relationships with key stakeholders
• Proactively identify signals of dissatisfaction and implement solutions
• Ensure successful onboarding of new accounts
• Analyze and present consumption reports to customers
• Identify and execute initiatives to engage existing customers
• Be in charge of cross-selling/upselling
• Participate in the evolution of products and services

Key Account Manager, Dutch speaking

General Counsel

• Protect Alan’s competitive edge by defining our strategy on key topics.
• Engage directly with key prospects and customers in strategic business conversations.
• Maintain product excellence and protection of our members.
• Oversee insurance compliance internationally in Alan’s growing markets.
• Develop strategies to influence regulatory evolutions and maintain productive relationships with insurance regulators.

Senior Insurance Legal Counsel

• Manage a portfolio of strategic and flagship accounts within the Public Sector
• Build and maintain strong customer relationships with key stakeholders, applying a customer-centric approach to identify core needs and help clients achieve their objectives through Alan
• Proactively identify potential signs of dissatisfaction and implement solutions to address them
• Ensure successful onboarding of new accounts and promote Alan’s health partner positioning to drive broad adoption among employees and administrators
• Analyze and present usage and consumption reports to customers via business reviews
• Design and execute creative initiatives to engage existing customers
• Renegotiate contracts to ensure excellent value for customers while maintaining sustainable profitability
• Contribute to the development of our products and services by representing customers’ needs to Product teams

Key Account Manager – Public Sector

Artificial Intelligence

• Provide remote support for IT systems, including troubleshooting hardware and software issues.
• Implement and maintain AI solutions, leveraging machine learning algorithms and data analytics.
• Develop and maintain websites, ensuring functionality, responsiveness, and user experience.
• Utilize Python programming for automation, data analysis, and web development tasks.
• Optimize website content and structure for search engine visibility and ranking (SEO).
• Implement cybersecurity measures to protect data and systems from threats and vulnerabilities.
• Manage social media accounts, creating content, engaging with followers, and analyzing performance metrics.

AI/IT

• You would join the “Support Area”, in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members across France, Spain, Belgium and Canada.
• You’ll implement new conversational experiences, working across engineering, data, and insurance expertise
• You’ll work on making our systems and product scale, going from the support of 1M+ members to 10M+ members.
• You’ll have significant influence on system architecture and code quality
• You’ll mentor engineers, contribute to our product & engineering culture, and help build the team (including participating in hiring, shaping our interview loops, etc.)