Key Account Manager

Alan

Key Account Manager handling strategic Public Sector accounts for Alan. Building customer relationships to enhance service adoption and satisfaction.

Posted 7/18/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic accounts within the Public Sector, fostering strong customer relationships, and effectively communicating in both French and English. Skilled in data analysis, negotiation, and understanding the health insurance market to drive customer satisfaction and product evolution.

Highest-signal resume keywords

Customer Relationship ManagementData Analysis and PresentationNegotiation SkillsBilingual Proficiency in French and EnglishExperience with Large Organizations

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Active ListeningEmpathyTactGrowth Mindset

Industry Keywords

Public SectorHealth Insurance MarketStakeholder EngagementContract RenegotiationCustomer Onboarding

About the role

Key responsibilities & impact

Handle a portfolio of strategic accounts in the Public Sector
Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan
Proactively identify potential signals of dissatisfaction and implement solutions to answer them
Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
Analyze and present consumption reports to customers through business reviews
Identify and execute out-of-the-box initiatives to engage our existing customers
Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

Requirements

What you’ll need

You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels
You have full working proficiency in French (excellent oral and written communication)
You have at least advanced level in English
You are experienced in dealing with very large organizations and potentially with unions
You have the tact and empathy that make great negotiators
You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency
You are very analytical, very comfortable with presenting deep data analysis to clients and solving complex problems
You have great active listening skills and are a master in the art of crafting the right follow-up message
You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market
You are currently based in (or willing to relocate to) Paris, Bordeaux or Marseille.

Benefits

Comp & perks

Fair rewards. Generous equity packages complement your base salary.
Flexible Office. Amazing office space at our Paris HQ or sponsored co-working hubs in Bordeaux or Marseille.
All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.
Flexible vacation policy and flexible working hours. Organize your time as you wish.
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
Transport. Country-specific commuter benefits.
Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
Parental leave. Extended parental leave for all new parents.