Community & Advocacy Manager

Alan

Community & Advocacy Manager responsible for engaging users in healthcare discussions online. Fostering community spaces and advocating for Alan's health services on various platforms.

Posted 7/6/2026full-timeParis • 🇫🇷 FranceJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own Alan's day-to-day engagement across Reddit, review sites (Trustpilot and similar), forums, comment sections for example on Meta or LinkedIn, and DMs. Answer real questions about health insurance and mutuelles with responses that are timely, genuinely helpful, accurate and on-brand.
Stay close to internet culture. Constantly monitor the algorithms, related trends and meme formats, health-Reddit/X narratives, and rising creators to keep our community presence cutting-edge and relevant.
Create and actively run the official Alan subreddit. Set its norms, seed good discussion, moderate fairly, and grow it into a place people trust.
Identify additional communities to contribute, and build a genuine presence there over time.
Spot Alan's existing champions: happy members, engaged health professionals, HR admins already recommending us. Build relationships with them and create pathways from engaged user to ambassador to advocate.
Identify high-value Reddit and community creators, recruit and nurture them, set the bar for what great contribution looks like, and create the structures that turn engaged users into genuine advocates.
Run community-first moments (AMAs, Q&As, recognition for top contributors) that give advocates a reason to show up.
Monitor sentiment, recurring questions and pain points.
Translate what you hear into clear, qualitative insight for Product & SEO/GEO teams: product painpoints, feature ideas, prompt monitoring ideas, etc.
Feed the senior Organic Social Media Lead & Ad Creative Lab a steady stream of raw material (real member stories, recurring questions, use cases) for Alan's content engine.
Use AI tools to move fast without sacrificing accuracy or depth. We are heavy AI users and expect every team member to be as passionate and forward-thinking about AI as we are.

Requirements

What you’ll need

Strong written and verbal communication skills in English & French.
1-3 years in community management, social media, or customer engagement; or a strong personal track record of community participation. We care about real credibility, not follower counts.
You're genuinely active in online communities yourself, especially Reddit. You understand how subreddits work: their culture, their moderation, what earns trust and what gets removed.
Exceptional written communication skills. You write clearly and precisely, and adapt your tone naturally across contexts.
Data-driven mindset with the ability to translate community metrics (sentiment, engagement rate, conversions, contribution quality) into actionable strategy.
Excited about being hands-on and executional. This is a role for someone who wants to do the work themselves, not direct others. You will have state-of-the-art AI tooling to help you automate much of your work.
Organized, proactive, and comfortable building structure in an ambiguous, fast-moving environment.
An eye for people: you spot power users and creators worth a relationship, and you're comfortable doing outreach.
Curiosity about health, insurance, or the day-to-day realities of Alan's audience (freelancers, HR people, and so on).

Benefits

Comp & perks

Fair rewards. Generous equity packages complement your base salary.
Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
Flexible vacation policy and flexible working hours. Organize your time as you wish.
Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.
Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners)
Learning & Training opportunities. A highly flexible training policy, free books, and a budget to attend and speak at conferences if the opportunity arises.
Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
Parental leave. Extended parental leave for all new parents, for permanent contracts only.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Community Metrics AnalysisContent CreationModeration TechniquesEngagement Strategy DevelopmentSentiment Monitoring

Soft Skills

Organizational SkillsProactivityCuriosityRelationship BuildingAdaptability