FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Drive customer loyalty
- Build and maintain strong relationships with key stakeholders
- Champion a customer-centric approach to help clients maximize Alan's value
- Proactively identify and address satisfaction concern
- Turn our best customers into Alan ambassadors and generate opportunities of acquisition
- Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions while ensuring effective, impactful, and empathetic change management
- Develop deep understanding of Alan's product value proposition and create customized action plans aligned with customers needs and Alan's objectives
- Deliver engaging product education through tailored and large-scale approaches (such as webinars) to drive employee and HR team adoption
- Track and present adoption metrics to stakeholders
- Identify and execute out-of-the-box initiatives to engage Alan customers
- Contribute to CSM playbook development
- Become a subject matter expert within the team
- Act as the voice of the customer to Marketing and Product teams
- Influence product and service improvements based on customer feedback
Requirements
What you’ll need- 5 years proven track record in customer success or enterprise account management
- Strong background in B2B digital companies, specifically working with HR teams on adoption and engagement challenges
- Experience leading complex, cross-functional projects across Product, Sales, Engineering, and Data teams
- SaaS, Insurance, or Consulting industry experience valuable
- Excellence in written and verbal communication (French and English required)
- Network building: capability to identify and engage key influencers
- Active listening skills and genuine empathy in stakeholder interactions
- Creative thinking for developing innovative engagement strategies
- Structured approach to project management and execution (from onboarding to engagement)
- Deep customer-centric mindset with proven ability to deliver tailored solutions
- Strategic problem-solving: ability to structure challenges and identify effective solutions
- Analytical skills for data-driven decision making and reporting
- AI tool proficiency
Benefits
Comp & perks- Fair rewards. Generous equity packages complement your base salary.
- Flexible Office. Amazing office space at our HQ in Paris, or sponsored co-working hubs for a hybrid setup in Bordeaux, Lyon or Marseille.
- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your time as you wish.
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country* (permanent contracts only).
- Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners).
- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
- Parental leave. Extended parental leave for all new parents.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer-Centric ApproachComplex Project LeadershipData-Driven Decision MakingTailored Solution DevelopmentEngagement Strategy Development
Soft Skills
Active ListeningEmpathyCreative ThinkingStrong CommunicationNetwork Building