Senior Care Ops

Alan

Senior Care Ops responsible for operational excellence in Care community across multiple countries. Collaborating with cross-functional teams to support strategic goals and enhance member experience.

Posted 7/17/2026full-timeRemote • 🇫🇷 FranceSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong strategic thinking and cross-functional leadership to drive operational excellence and measurable outcomes. Capable of managing complex initiatives while fostering team growth and stakeholder alignment.

Highest-signal resume keywords

Strategic ThinkingCross-Functional LeadershipData-Driven Decision MakingProgram and Project ManagementOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Gap DiagnosisRoadmap DevelopmentMetrics DefinitionMonitoring and Rituals CreationProcess ImprovementAutomation ImplementationStakeholder AlignmentOutcome OwnershipVendor ManagementMulti-Country Operations

Soft Skills

Excellent Communication SkillsCoaching and FeedbackAdaptabilityProblem-SolvingDecision-Making

Tools & Technologies

DashboardsProject Management ToolsData Analysis ToolsDocumentation Tools

Industry Keywords

Operational StrategyMember ExperienceCost-to-ServeHigh-Growth EnvironmentBPO Management

About the role

Key responsibilities & impact

Own the strategy and execution plan for your vertical, aligned with Care’s strategic priorities.
Diagnose performance gaps and root causes across the full Care journey, and translate them into a clear roadmap.
Define how we scale sustainably: operating model, tooling/process needs, automation opportunities, and measurement.
Be accountable for measurable outcomes for your vertical (e.g., member satisfaction, resolution quality, productivity, SLA/backlog health, cost-to-serve).
Build and maintain the right monitoring and rituals (dashboards, MBR, deep dives), ensuring we detect issues early and act fast.
Drive continuous improvement: test solutions, iterate quickly, and ensure changes stick through clear documentation, training, and adoption follow-up.
Write crisp problem statements and decision docs, align stakeholders, and drive execution from discovery to rollout.
Manage trade-offs between speed, quality, compliance, and cost, and bring the right stakeholders in early.
Lead the vertical as an “area": create clarity on mission, roles, priorities, and rituals for contributors involved.
Coach and support team members to grow their scope and impact through feedback, structured problem-solving, and ownership.
Influence senior stakeholders with clear narratives, data, and recommendations—internally and, when relevant, externally.

Requirements

What you’ll need

Excellent written and verbal communication skills in English and French, with the ability to adapt your message for front-line teams up to C‑level stakeholders (and, when relevant, external partners).
Strong strategic thinking: translate Care’s roadmap and company priorities into a clear strategy for your vertical (quality, member experience, scalability, cost-to-serve) with an executable roadmap.
Proven cross-functional leadership: align Care, Ops, Data, Engineering, and Product around a shared problem statement, make trade-offs, and drive delivery from diagnosis to rollout.
Highly data-driven and outcome-oriented: define the right metrics, build simple monitoring/rituals, identify root causes, and turn insights into lasting improvements.
Excellent program and project management skills: drive multiple complex initiatives in parallel (process changes, tooling improvements, automations, scope migrations) with clear owners, milestones, and impact tracking.
Passion for operational excellence: iterate quickly, maintain a high standard for user experience, and ensure changes stick through documentation, training, and adoption follow-up.
Ability to lead and grow an area/vertical: set direction, create clarity, give actionable feedback, and help Care Ops and Care Specialists increase their scope and impact over time.
Comfortable making decisions in ambiguity, able to work independently in a fast‑paced environment, and knowing when to involve others early.
Experience delivering an operational or Care strategic plan with clear ownership of outcomes (quality, cost-to-serve, scalability), ideally in a tech or high‑growth environment.
Experience with outsourcing/vendor management (e.g., BPOs, external partners) is a strong plus.
Experience operating across multiple countries or languages is a strong plus.

Benefits

Comp & perks

Competitive compensation. Generous equity packages complement your base salary for permanent contracts only.
Flexible workplace. Excellent HQ office space, sponsored co-working hubs, or a fully remote option with home office equipment sponsorship—work where you’re happiest.
Best-in-class equipment. MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones.
Flexible vacation and working hours. Organize your time as you prefer.
Excellent health insurance. Very comprehensive healthcare coverage—100% of the contribution covered by Alan for you and your family (for permanent contracts only).
Commuter benefits. Country-specific transport benefits.
Learning & development. Flexible training policy, complimentary books, and budget to attend or speak at conferences when opportunities arise.
Parental leave. Extended parental leave for all new parents (for permanent contracts only).