Airwallex

Account Manager

• Develop and maintain deep relationships with key stakeholders within your assigned accounts
• Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary
• Become an expert on the Airwallex product suite, specifically our Spend Management product
• Collaborate with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization
• Proactively identify opportunities to expand your clients' use of Airwallex's products, driving revenue growth through cross-sell, upsell, and increased volume across Spend Management and other product suites such as FX and treasury, online payments, and billing
• Conduct structured business reviews (QBRs) with clients, delivering data-driven insights and clear action plans to drive product adoption and account health
• Use data and customer feedback to identify patterns, surface product gaps, and influence Product and Engineering priorities
• Own portfolio forecasting and reporting on revenue, pipeline, risk, and customer health for your assigned book of business

Account Manager, Mid Market

Platform Engineer

• Own the architecture, delivery, and adoption of a governed, reusable Data → Knowledge → Skills stack that powers analytics, AI agents, and real-time decisioning across the company.
• Design and scale the semantic and operational layers on top of our Data Lakehouse (Databricks), enforce strong governance and lineage, and productize capabilities.
• Create a shared foundation that enables both human analysts and AI agents to reason consistently and act confidently.
• Partner closely with Data Science, AI engineering, Product, and Risk teams to ensure the platform supports rapid experimentation, intelligent automation, and high-quality decision-making.

Director, Data and Knowledge Platform Engineering

Financial Planning and Analysis

• Manage a team of Senior and Associate financial operations professionals located in MY, SG and CN.
• Focus on scaling and operationalizing our global financial operations function while shaping the team’s strategic priorities and future growth plans.
• Monitor global end-to-end client transaction lifecycle, handle inquiries, detect exceptions from data reports and dashboards in a timely manner, communicate with teams and other departments to handle issues
• Support with daily safeguarding obligations, across multiple Airwallex entities.
• Monitor the clearing and settlement of client funds and global money pools; drive data oriented approaches to improve our liquidity management system, fund risk management and treasury efficiency and utilization
• Maintain the team knowledge base and refine the standard operating procedures; find opportunity for operational optimisation and process automation tooling.
• Build data-oriented performance metrics, quality assurance framework and tooling to monitor, detect, and remediate operational risk areas and control defects to minimize errors
• Set up compliant, accurate and timely reporting data capabilities based on external regulatory and third party requirements

Financial Operations Manager – APAC

IT Support

• Design, develop, optimize Slack integrations, workflows, apps and services
• Design, develop, optimise Google Workspace and Zoom, connecting those services and platforms
• Develop custom scripts or use low/no-code or third-party solutions to move and manage data between collaboration platforms
• Build bots, workflows, automations that connect with these tools
• Regularly assess and ensure our collaboration tools work how we need them to
• Manage through ambiguity, able to take vague problems and build solutions
• Run complex migrations and integrations from mergers and acquisitions
• Collaborate extensively across the business, with key teams in Finance, Legal, Operations, Support, Sales etc.
• Write and build custom solutions where products fall short
• Serve on the IT Engineering team, helping with escalations from Support

Senior IT Engineer, Workplace

General Counsel

• Provide clear, pragmatic advice on US and Americas legal and regulatory requirements
• Support Corporate Development on fundraising rounds and strategic transactions
• Partner with business, Regulatory Legal, and Regulatory Compliance on market expansion
• Work closely with compliance, risk, and other LRC teams globally
• Draft, review and negotiate referral agreements, marketing and sponsorship agreements
• Advise on legal issues related to marketing, advertising, and promotions
• Coordinate and manage outside counsel on specialized matters across the Americas
• Use technology and AI-enabled tools to increase the speed and quality of legal work

Associate Corporate Counsel

• Serve as the primary Corporate IT leader for your region, ultimately owning the end-to-end IT experience in the region.
• Guide, mentor, and manage the regional IT Operations team, fostering a culture of trust, collaboration, and excellence.
• Ensure high-quality and consistent IT support for Airwallex staff, acting as an escalation point for complex issues.
• Collaborate with global and regional leadership teams, effectively communicating priorities and managing high-pressure situations.
• Drive internal process efficiencies, vendor management, procurement, and oversee office expansions or decommissions.
• Partner with INFOSEC and IT Engineering on security priorities and innovation initiatives.
• Monitor and report on key IT metrics/KPIs, ensuring optimal service delivery and ongoing IT health.
• Leverage AI technologies and emerging tools to streamline workflows and enhance team effectiveness.

Senior Manager, IT Operations

Executive Assistant

• Define and own Airwallex’s Kai’s product strategy, solution design, roadmap, and delivery plans.
• Partner closely with engineering and design teams to build high‑quality, scalable AI features and agent workflows, driving clarity on requirements, trade‑offs and timelines.
• Collaborate closely with commercial, marketing, legal and finance teams to navigate regulatory and operational complexity while delivering simple, easy‑to‑use AI‑powered products for our clients.
• Deeply understand user needs, target markets, and the competitive AI landscape; leverage customer and partner feedback, alongside production conversation data and eval results, to inform strategy and prioritization.
• Manage difficult tradeoffs between long‑term AI product vision and near‑term growth — balancing model quality, accuracy, latency, and cost — and adapt quickly within a highly data‑driven, fast‑paced environment.
• Lead the extension of Kai into new verticals and agentic use cases, validating opportunities and taking new propositions from concept to launch.
• Monitor product performance, drive continuous operational improvement, and remain ahead of industry trends in AI and finance.

Senior Product Manager, Kai – AI Assistant

• Improve transparency on Airwallex’s global cash positions, funding needs, risk exposures, and control environment by developing consistent reporting, analytics, and KPIs across all entities, and contribute to the standardisation and automation of these processes.
• Perform data-driven financial and reconciliation analysis on cash flows, payment volumes, safeguarding balances, and variances, translating findings into clear, actionable insights that support Treasury, Finance, and business decision-making.
• Design, implement, and continuously enhance safeguarding and client money controls (including account segregation, daily reconciliations, variance monitoring, and remediation workflows) to ensure compliance with regulatory requirements and internal risk appetite.
• Partner closely with Product, Engineering, and Operations to define reconciliation and safeguarding requirements, shape data models and tooling, and design operational workflows that scale with new products, geographies, partners, and regulatory regimes.
• Drive process standardisation and automation across Treasury and financial operations, reducing manual intervention and operational risk.
• Provide ad hoc support on Finance and firm-wide initiatives (e.g. new banking partners, regulatory change, product launches, capital and liquidity projects).

Financial Analyst, Treasury

• Lead efforts to build new AI product from 0 -> 1
• Invent a new product and user experience, from strategy and solution design to iteration, roadmaps and delivery plans
• Collaborate closely with engineering, design, commercial teams and customers to build something people want, achieve PMF, and scale from there
• Inform product strategy and approach by understanding latest developments and trends, target markets, and competitive landscape

Senior Product Manager, Finance

Product Manager

• Define and drive the strategy, roadmap, and execution for AI-powered products
• Own the end-to-end product lifecycle for AI features and platforms
• Define and champion the product vision and roadmap
• Partner with engineering, data science, design, compliance, and commercial teams
• Drive Product-Led Growth (PLG) initiatives
• Build and ship AI/ML-powered products
• Lead the development of customer service and support automation
• Ensure compliance, transparency, and responsible AI practices
• Launch products across multiple regions and languages
• Mentor and lead other product managers

Staff Product Manager, AI Enablement

Risk

• Build and lead the first line commercial risk function for Airwallex
• Define the commercial risk strategy
• Serve as primary interface between the commercial organisation, the CRO and risk teams
• Design practical training and tools for front-office staff
• Represent the commercial risk perspective in governance forums

Director, Commercial Risk Strategy

Revenue Operations

• Partner with Commercial and Revenue Strategy leaders to identify the highest-leverage enablement initiatives that will drive growth across the funnel.
• Translate GTM priorities into clear, actionable enablement programs that improve sales execution across both core and new products.
• Develop and deliver high-impact onboarding, product training, and enablement experiences that align with commercial goals and accelerate time-to-productivity.
• Lead the design and rollout of scalable content, AI tools, and systems in partnership with Revenue Operations to improve rep effectiveness and deal velocity.
• Collaborate cross-functionally to strengthen the commercial operating rhythm, including SKOs, training cadences, and feedback loops.
• Analyse funnel performance and sales data to surface gaps, inform enablement priorities, and guide coaching efforts.

Senior Associate, Revenue Strategy & Enablement

Manager, Revenue Strategy – Enablement

• Define and drive the product design vision
• Invent new interaction paradigms for AI-native software
• Collaborate with product and engineering teams
• Balance strategic thinking with hands-on execution in design tools
• Translate complex financial workflows into user-friendly experiences
• Contribute to product strategy and customer validation

Staff Product Designer – Finance

Recruitment

• Partner with senior leaders and hiring managers to define role requirements and build clear, effective hiring strategies
• Design and execute creative, data-driven sourcing strategies across platforms, events, and outreach to attract diverse talent
• Lead thorough candidate assessments and guide hiring managers through structured, consistent selection processes
• Own the offer process end-to-end — from compensation negotiation to closing — while delivering an exceptional candidate experience
• Track and analyze recruiting metrics to optimize processes, surface trends, and inform stakeholder decisions
• Challenge assumptions with confidence, using market data and insights to drive better hiring outcomes
• Champion Airwallex's employer brand in competitive markets, staying sharp on industry trends and labor market dynamics
• Continuously improve recruiting workflows to increase speed, quality, and compliance