Senior Manager, IT Operations

Airwallex

Senior Manager leading IT Operations for global payments and financial platform Airwallex. Overseeing IT support and office expansions while managing IT Operations team in San Francisco.

Posted 7/1/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $175,000 - $280,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary Corporate IT leader for your region, ultimately owning the end-to-end IT experience in the region.
Guide, mentor, and manage the regional IT Operations team, fostering a culture of trust, collaboration, and excellence.
Ensure high-quality and consistent IT support for Airwallex staff, acting as an escalation point for complex issues.
Collaborate with global and regional leadership teams, effectively communicating priorities and managing high-pressure situations.
Drive internal process efficiencies, vendor management, procurement, and oversee office expansions or decommissions.
Partner with INFOSEC and IT Engineering on security priorities and innovation initiatives.
Monitor and report on key IT metrics/KPIs, ensuring optimal service delivery and ongoing IT health.
Leverage AI technologies and emerging tools to streamline workflows and enhance team effectiveness.

Requirements

What you’ll need

4+ years of experience leading IT teams in multinational, tech-driven environments
Expertise with Apple technologies and SaaS-driven organizations
Proven ability to implement and utilize AI in operational settings
Strong leader with a player-coach mindset and hands-on technical expertise
Demonstrated experience as an administrator for core SaaS tools (Slack, Google Workspace, Okta)
Regional leadership experience managing multiple offices and international teams
Skilled in performance management and driving team improvement
Familiar with procurement processes, vendor management, and related technologies (ERP, PR/PO, finance systems)
Able to manage multiple projects simultaneously, collaborate globally, and adapt standards to local needs.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) plan
Short-term and long-term disability
Basic life insurance
Well-being benefits
20 paid days of vacation
12 paid days of company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Apple TechnologiesAI TechnologiesSaaS Tools AdministrationPerformance ManagementProcurement Processes

Soft Skills

LeadershipCollaborationCommunicationMentoringAdaptability