Account Manager, Mid Market

Airwallex

Account Manager for Mid-Market team at Airwallex, cultivating relationships and expanding client accounts across US. Driving account growth and enhancing customer satisfaction in fintech space.

Posted 7/14/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Spend Management products, with a strong focus on building client relationships and driving revenue growth through data-driven insights and effective communication. Proficient in utilizing CRM tools for portfolio management and forecasting.

Highest-signal resume keywords

Account ManagementSpend Management ProductsClient Relationship BuildingSalesforce ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Spend ManagementCorporate CardsExpense ManagementAccount Payable SolutionsProcure To Pay SolutionsAccounting AutomationData AnalysisRevenue ForecastingPipeline ManagementBusiness Reviews

Soft Skills

Communication SkillsPresentation SkillsProblem SolvingClient Issue ResolutionCollaboration

Tools & Technologies

SalesforceCRM Tools

Industry Keywords

FintechSaaSHigh GrowthClient OnboardingProduct Adoption

About the role

Key responsibilities & impact

Develop and maintain deep relationships with key stakeholders within your assigned accounts
Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary
Become an expert on the Airwallex product suite, specifically our Spend Management product
Collaborate with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization
Proactively identify opportunities to expand your clients' use of Airwallex's products, driving revenue growth through cross-sell, upsell, and increased volume across Spend Management and other product suites such as FX and treasury, online payments, and billing
Conduct structured business reviews (QBRs) with clients, delivering data-driven insights and clear action plans to drive product adoption and account health
Use data and customer feedback to identify patterns, surface product gaps, and influence Product and Engineering priorities
Own portfolio forecasting and reporting on revenue, pipeline, risk, and customer health for your assigned book of business

Requirements

What you’ll need

4+ years of experience in account management, partnership or sales, within fintech or high growth SaaS industries
Strong understanding of spend management products, including corporate cards, expense management, account payable and procure to pay solutions, and accounting automation.
Proven track record of building and maintaining strong client relationships
Excellent communication and presentation skills, both verbal and written
Ability to identify, analyze, and resolve client issues efficiently and effectively
Proficiency in Salesforce or similar CRM tools
Strong analytical skills and ability to interpret complex data to prioritize accounts and identify growth opportunities

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) plan
Short-term and long-term disability
Basic life insurance
Well-being benefits
20 paid days of vacation
12 paid days of company holidays in a calendar year