Advocate Aurora Health

Therapist

• Interprets physician referrals and completes evaluations
• Establishes a plan of care and implements treatment based on evaluation results
• Monitors and evaluates outcomes and adjusts treatment plans
• Completes required documentation following department policy
• Responsible for cleaning up after patient treatment
• Demonstrates skill in use of modalities and exercise equipment
• Participates in performance improvement activities
• Manages assigned caseload and assists with coverage

Physical Therapist (PT), Float

• Interprets physician referrals, and completes musculoskeletal, neuromuscular, cardiopulmonary, and/or integumentary evaluations utilizing appropriate methods
• Establishes a plan of care and implements individual treatment based on evaluation results and functional goals
• Monitors and evaluates outcomes and appropriately adjusts the individualized treatment plan based on the patient's response to treatment
• Communicates and collaborates with appropriate stakeholders to assist in achieving optimum care for the patient
• Completes all required documentation following department policy and accreditation standards
• Participates in performance improvement activities designed to identify and resolve problems affecting patient care outcomes

Physical Therapist – Outpatient

• Float therapists interpret physician referrals and conduct speech and language evaluations
• Establish written plans of care and implement individual treatment
• Monitor and evaluate outcomes and adjust treatment plans
• Communicate and collaborate with stakeholders to ensure optimum care
• Manage assigned caseload and assist with coverage based on department needs

Speech Therapist – Outpatient and Acute Care

• Interprets physician referrals and completes musculoskeletal, neuromuscular, cardiopulmonary, and/or integumentary evaluations utilizing appropriate methods.
• Establishes a plan of care and implements individual treatment based on evaluation results and functional goals.
• Monitors and evaluates outcomes and appropriately adjusts the individualized treatment plan based on the patient's response to treatment and provides status updates to physicians.
• Identifies factors affecting patient's physical and psychosocial comfort and attends to these needs.
• Plans for and completes patient discharge including providing written home programs, patient/family teaching, referral for community services, and ordering equipment.
• Completes all required documentation following department policy, including patient progress notes, team conference reports, and discharge summaries as appropriate to record patient care and progress of each patient assigned as well as daily statistics, billing, and scheduling.

Physical Therapist (PT) Float – Outpatient

Director

• Provide strategic leadership on document management
• Lead and mentor a team of document management professionals, policy coordinators, and administrative staff
• Report on key performance indicators and improvement initiatives to executive leadership
• Lead the management and continuous improvement of the organization’s policy management system
• Ensure all documentation practices meet applicable regulations and accreditation standards
• Develop and deliver training programs for staff on document management processes and tools
• Partner with service line leaders to develop and implement enterprise-wide quality strategies

Enterprise Director – Document Management

Operations

• Provides operational oversight for assigned state's Clinical Documentation Improvement Programs
• Accountable for day to day operations at designated sites and ensures alignment with System CDI Strategic plan and site operations
• Ensures Advocate Aurora Health CDI practice standards are systemically applied at all Advocate Aurora sites as assigned
• Builds relationships with teams, site physicians, Physician Advisor’s, Coding professionals, and others
• Leverages performance, provides feedback, and influences to continually improve documentation results and impact key performance indicators
• Proactively collaborates with site/system HIM/ Coding, Care Management, Quality and Finance leaders to investigate negative trends or variances; leverages site / system relationships to resolve performance issues
• Collaborates with site (hospital) physicians and physician advisors regarding clinical documentation, coding guidelines and care coordination criteria
• Ensures leadership, professional development, and team building skills are deployed across teams
• Promotes and helps maintain a professional team-oriented, service culture that contributes to achieving intended outcomes
• Provides leadership and mentorship to the Managers of CDI to ensure effective implementations, change management, and optimal performance
• Accountable for all communication and data reporting to site executive, physician and key operational meetings
• Regularly meets with site CDI RNs, physicians, physician advisors, coding professionals
• Collaborates with Managers on staffing plans, team member and physician engagement strategies and financial budgets in assigned state
• Ensures enterprise CDI program operates under compliant CMS, AHIMA, and ACDIS practice standards and codes of ethics
• Collaborates with compliance to ensure the enterprise CDI program meets all state and federal guidelines.
• Performs human resources responsibilities and develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.

Director CDI Operations

Analyst

• Ensures integrity, accuracy, validity and comprehensiveness of data
• Collects data from electronic and paper documents
• Verifies accuracy of collected data and adheres to standards; requires the ability to resolve conflicts with data and detailed understanding of data definitions
• Presents statistical information
• Uses statistical techniques to describe and evaluate data and uses process analysis tools for the display, interpretation and presentation of data for management and organization action
• Determines data needs and preferred data source
• Defines report needs
• Assists in development of program(s) to create reports
• Evaluates report requests and provides reports as requested to customers
• Participates in development of data variables, collection processes, standards, and data dictionaries
• Works with internal and external data providers to ensure accurate data is available in a timely and accessible manner
• Integrates standards of care/clinical guidelines/protocols in collaboration with multidisciplinary groups and evaluates for process and outcomes improvement
• Identifies opportunities that impede attainment of clinical performance and outcomes
• Participates in enterprise wide, multidisciplinary group activities (ex: QSOC, Medical Staff Quality, Disease Specific)
• Works on practice and process improvements
• Analyzes data to identify patterns and trends areas for improvement
• Facilitates and serves as a resource for the development and implementation of action plans for process and practice improvements
• Reports analysis of data and incorporates findings into the development of action plans
• Measures and evaluates implemented changes/actions
• Reports demonstrated efficiency and quality of improved patient care, system processes and professional practices to key stakeholders
• Provides educational offerings for staff and physicians related to quality topics
• Participates in general orientation for new employees, as requested

Clinical Analyst Associate

Consultant

• Responsible for analyzing organizational benefits performance, reporting, market trends and conditions and recommending changes to ensure the overall benefit program(s) are competitive
• Provide recommendations based on gap analysis, benchmarking and trends regarding the strategic design, development and administration of plans
• Assist the Benefits Leader with any changes or additions to the benefit programs as a direct result of legislative mandatory changes, management decisions, cost effective modifications to the plans or plan design changes to affect a timely and well documented communicated change
• Responsible for vendor management as assigned
• This includes but is not limited to facilitating regularly scheduled meetings, completing initiatives timely, proactively setting expectations and managing vendor(s) to those expectations as well as a vendor scorecard/dashboard mechanism
• Responsible for full cycle implementations as assigned
• Creating, managing and ensuring project(s) meet deadlines and objectives for a successful implementation and overall experience for team members
• Responsible for leading and completing enrollment and conversion initiatives as assigned
• This includes understanding all plan design changes and how it will impact team members and working with the vendors on updating processes that would be impacted by design changes
• Escalating issues when appropriate and managing decisions within scope
• Assist with completing analysis in data warehouse and compare data to vendor reporting as needed
• Has the ability to identify discrepancies, create charts to illustrate findings, and can provide detailed and in-depth rationale about the findings and analysis
• Responsible for reviewing and compiling reports in Microsoft Excel
• This includes but is not limited to the ability to run pivot tables, V-lookups, charts, graphs, and analyze large amounts of data
• Key liaison for more complex benefit assignments; providing guidance and education to team members, Finance, Treasury, Legal and site HR and consultants related to the interpretation and administration of the benefit program policies and procedures
• Provides recommendations and content changes as the subject matter expert to various communication materials, such as newsletters, slide shows, video programs and other written forms of team member communication to increase knowledge of how the benefit programs work

Senior Benefits Consultant

Medical Billing and Coding

• Reviews complex inpatient documentation at a highly skilled and proficient level to assign diagnosis and procedure codes utilizing ICD-10 CM/PCS, CPT, and HCPCS
• Assigns and ensures correct code selection following Official Coding Guidelines and compliance with federal and insurance regulations utilizing an EMR and/or Computer Assisted Coding software
• Adhere to organizational and internal department policies and procedures to ensure efficient work processes
• Responsible for coding high dollar and long length of stay cases for all patient types
• Expertise in query guidelines, and coding standards
• Collaborates with the Clinical Documentation Improvement and Quality teams, to ensure a match in the DRG and reconciles each Medicare case with the working DRGs from a CDI perspective

Inpatient Coder Specialist – Hospital Based Service Line

• Evaluate internal performance and external trends—including market, competition, regulations, and technology—to inform initiative prioritization and risk identification.
• Synthesize diverse data into clear recommendations for executive leadership, enabling informed decisions and strategic adjustments.
• Collaborate with finance to assess initiative ROI and integrate findings into annual budgeting.
• Support execution and scaling of strategic initiatives.
• Report progress and outcomes to senior leadership, ensuring initiatives meet goals, timelines, and budgets.
• Build and maintain strong relationships with key stakeholders, including executive leadership, operational leaders, and project sponsors.

Director – Assessments and Insights

• Always provides exceptional customer service
• Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications
• Gathers information about the issue from the customer
• Assists with simulating user issues to resolve
• Escalates unresolved interactions appropriately
• Documents all relevant customer interaction information thoroughly in the service management system
• Analyzes basic issues and arrives at workable solutions
• Provides callbacks or follow-up with the customer as necessary to close the ticket
• Utilizes the call tracking system accurately, quickly, and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI)
• Performs routine procedures to remedy issues or when requested
• Keeps customers informed of the status of their request
• Assists with providing technical hints and tips to proactively assist customers

IT Service Desk Analyst

Salesforce Developer

• Designs and develops applications using a variety of development languages such as Java, C++, C# and SQL
• Complies with coding standards and development processes to ensure quality
• Analyzes system requirements and existing business processes and information systems
• Participates in business process reviews
• Assists in systems planning, scheduling and implementation
• Initiates corrective action to stay on schedule
• Assists with server troubleshooting/configuration and site architecture
• Designs and develops components for all application tiers, including but not limited to UX, business logic, database access and web services
• Develops automation techniques to enable end-user content publishing and communicating with existing content management systems
• Creates prototypes and codes, tests, debugs, documents and implements moderately complex software applications
• Provides assistance and guidance to other staff on issues related to Java development
• Assists with the development and presentation of internal and external training programs
• Maintains links to external sites and accuracy on internal links while ensuring up-to-date information
• Researches, evaluates and recommends new Internet tools and applications for use in assigned responsibilities
• Contributes to presentation and business-logic tier of self-service, customer-service and enterprise systems.

• Contributes to system-wide Quality/Health Outcomes measure development and definitions, goal setting, project improvement activities and work groups for AAMG and EPH
• Keeps current on external reporting programs, associated measures, and best practices in order to ensure internal priorities align with external environment and demands
• Maintains programming specifications and code lists for all quality measures in value-based agreements and internal reporting
• Leads the development of enterprise-wide reports, processes, workflows, tools, and initiatives designed to improve health outcomes
• Leads the development and adoption of processes and mechanisms for accurate quality data collection, analysis and reporting
• Manages the interpretation, analysis, and communication of Quality data by engaging professionals in own department and leaders of other collaborating departments to drive improvements
• Develops improved Electronic Health Record (EHR) tools to ensure complete data capture and to support the strategic priorities related to value-based agreements in collaboration with key functional departments and leadership

Quality Intelligence Program Consultant

• Provides video consultation/triage to patient, family, and significant others according to the Home Health Virtual Program plan of care
• Provide ongoing care via video according to the established plan of care
• Determines priorities of patient care based on essential patient needs and available resources
• Recognizes changes in the patient's status, need for care and intervenes appropriately
• Coordinates patient interventions such as physician contacts, consultation with patient's home health care team
• Assesses patient, family and/or caregiver’s training needs and provides teaching/counseling video consultation/triage
• Collects and maintains clinical and patient records according to agency, state, and federal guidelines
• Ensures quality of care through development, implementation, and evaluation of professional standards

Physical Therapist – Virtual Home Health

Account Manager

• Provide strategic leadership and unified oversight for all divisional people teams, ensuring consistent implementation of people programs and practices across operational areas to drive alignment with enterprise business and people priorities.
• Serve as the executive business partner to all Division presidents, facilitating collaboration and visibility to ensure divisional strategies and priorities are aligned with the broader enterprise strategy.
• Lead the planning, development, implementation, and administration of people strategies and programs, including workforce planning, talent management, succession planning, recruitment, teammate experience, retention, and leadership development.
• Advise the executive leadership team on organizational initiatives, leveraging human capital data to identify strengths and opportunities for improvement across all divisions.
• Champion a culture of diversity, equity, and inclusion, and serve as executive sponsor for initiatives that enhance cultural competency and ensure inclusion across all operational areas.
• Oversee workforce planning and talent management for all divisions, ensuring future staffing needs and leadership pipelines are proactively addressed.
• Ensure compliance with all applicable regulations and organizational policies and lead the administration of teammate satisfaction surveys and follow-up actions to drive engagement and retention.
• Develop and manage budgets for the consolidated people and business partnerships function, ensuring effective resource allocation and cost management.
• Build and develop high-performing teams, providing leadership guidance and support to people and business partnerships teams to achieve organizational goals and strategies.