Pre-Service Scheduler I

Advocate Aurora Health

Pre-Service Scheduler I managing patient scheduling for Advocate Health, ensuring accurate patient registration and timely scheduling while maintaining HIPAA compliance.

Posted 7/17/2026full-timeRemote • Illinois • 🇺🇸 United StatesJunior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, scheduling, and insurance verification while maintaining compliance with HIPAA and other regulatory guidelines. Capable of problem-solving in high-pressure environments and effectively communicating with patients and staff.

Highest-signal resume keywords

Patient RegistrationScheduling System UtilizationInsurance VerificationHIPAA ComplianceProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computerized Scheduling SystemData EntryMedicare Questionnaire CompletionTest SequencingInsurance Plan Knowledge

Soft Skills

Effective CommunicationTime ManagementTeam CollaborationCustomer ServiceProblem Solving

Tools & Technologies

Central Scheduling SystemGeneral Computer Knowledge

Industry Keywords

MedicareMedicaidThird-Party Payer RequirementsPre-AuthorizationConfidentiality

About the role

Key responsibilities & impact

Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling
Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered
Accurately enters all required patient Registration data (i.e. demographic, insurance, contacts)
Ensures patients are registered within time frame set by policies
Completes the Medicare Questionnaire for all Medicare patients
Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans
Provides patients/customers with accurate preparation and arrival instructions prior to exam
Accurately obtains and transcribes orders for scheduled outpatient exams
Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency
Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required
Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area
Actively participates in group projects to problem solve department issues
Knowledgeable concerning the operations of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner
Maintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines
Informs customers of insurance requirements, pre-payment financial obligations and handles financial transactions

Requirements

What you’ll need

High School Graduate
Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting
Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work
Ability to identify and understand issues and problems
Examines data and draws logical conclusions based on information available
General computer knowledge
None Required for Licensure, Registration and/or Certification

Benefits

Comp & perks

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program