Absorb Software

Product Marketing

• Own Absorb’s market positioning, competitive messaging, and product narratives for both prospects and existing customers. Ensure every sales conversation, product launch, and customer touchpoint tells a compelling, consistent story.
• Lead a 21-person SE team that delivers demos, POCs, and technical validation. Drive win rates by making the buying experience as compelling as the product itself. Extend SE capabilities to expansion motions for existing customers evaluating new products.
• Build Absorb’s presence in the enterprise learning market through thought leadership, speaking, and community engagement. Position Absorb as the leader in AI-powered learning.
• Own relationships with Forrester, Gartner, Brandon Hall, and other analysts. Drive placements and recognition that shorten sales cycles and validate our AI leadership position.
• Partner with Customer Enablement and Sales to position new products, features, and use cases to existing customers. Create the materials, narratives, and proof points that drive upsell and cross-sell conversations.

Vice President, Marketing – Go-to-Market

Chief Marketing Officer

• Lead positioning, messaging, and narrative architecture across the product portfolio, with a sharp focus on differentiation and AI-forward storytelling.
• Own product launches end-to-end — from pre-launch validation and beta strategy through tiered GTM execution and post-launch performance measurement.
• Build deep buyer, competitor, and category insight that informs product roadmap, pricing, and GTM priorities.
• Define pricing and packaging strategies that reflect customer value and unlock new revenue motions.
• Design and deliver enablement programs that equip Sales, Customer Success, Partnerships, and Marketing to confidently sell, support, and expand our solutions.
• Build the content engine our GTM teams rely on every day — pitch decks, demo scripts, battle cards, ROI models, objection handlers, and customer proof.
• Partner with Revenue Enablement to scale onboarding, certification, and ongoing skill-building tied to launches and product evolution.
• Define and operationalize GTM motions — segmentation, ICP, channel mix, and campaign architecture — across new and existing markets.
• Partner with Product, Sales, Marketing, and Customer leadership to align on revenue targets, growth priorities, and category strategy.
• Translate market signals into GTM decisions and inform the long-range plan.
• Manage and mentor a marketing designer, elevating brand consistency and visual quality across every GTM asset.
• Lead the GTM narrative for our AI capabilities so customers, prospects, and partners clearly understand the value of AI-powered learning.
• Identify, pilot, and scale AI tools that transform the product marketing function — competitive research, content generation, enablement delivery, and measurement.

Director, Product Marketing

Director

• Drive campaigns, communications, and programs that keep customers engaged, informed about new features, and aware of the full value of the platform. This is not just newsletters — it’s a strategic function that directly impacts retention and expansion.
• Build and scale Absorb Academy as the flagship customer education experience — built entirely on our own LMS. Create certification programs, onboarding paths, and advanced training that drive product adoption and serve as a live showcase of our platform’s capabilities.
• Own the programs, content, and touchpoints that drive product adoption across the customer base. Partner with Product to identify usage gaps, build adoption playbooks, and ensure customers realize the full value of their investment. This is the foundation of gross retention.
• Build a community of customer champions. Create case studies, reference programs, and advocacy initiatives that support sales and marketing while deepening customer relationships.
• Partner with GTM and Sales to identify expansion opportunities surfaced through usage data and customer engagement. Create the materials and moments that turn satisfied customers into bigger customers.

Director, Customer Enablement

Growth Marketing

VP, Customer Growth

Account Manager

• Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention.
• Manage and report key weekly/monthly operational metrics for team and individual performance.
• Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines.
• Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account.
• Recruit, hire and nurture a world-class account management team.
• Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk.
• Actively contribute to department-wide initiatives by participating in cross-functional projects, sharing subject-matter expertise, and supporting strategic priorities that enhance operational effectiveness and team collaboration.

Senior Manager, Account Management

• Lead the team that converts pipeline into customers and expands revenue within the existing customer base.
• Own product marketing, product evangelism, solution engineering, and analyst relations.
• Ensure every sales conversation, product launch, and customer touchpoint tells a compelling, consistent story.
• Drive win rates by making the buying experience as compelling as the product itself.
• Build Absorb’s presence in the enterprise learning market through thought leadership, speaking, and community engagement.
• Own relationships with analysts like Forrester and Gartner to drive placements and recognition.
• Partner with Customer Enablement and Sales to position new products to existing customers and create materials that drive upsell and cross-sell conversations.

Vice President of Go-to-Market

Mechanical Engineer

• Implement marketing website components, layouts, and pages to a high standard of HTML semantics, CSS quality, accessibility, performance, and visual polish.
• Translate Figma designs into production web output, partnering with designers to refine responsive behavior, spacing, type, hierarchy, motion, and interaction details before and during implementation.
• Own the quality bar for production web output, including reviewing work produced by other team members and helping establish standards, patterns, and reusable components.
• Build custom interactive components – including Web Components and vanilla JavaScript modules – where the intersection of design craft and engineering is required.
• Implement simple motion and animation as part of component and page work (e.g., CSS transitions, menu fade-ins, hover and focus states, lightweight interactions).
• Contribute to our Next.js applications and shared component library (via Webflow DevLink) to keep design and behavior consistent across the marketing site and custom web apps.
• Diagnose and resolve front-end issues using browser DevTools, including layout, rendering, performance, accessibility, and cross-browser problems.
• Optimize Core Web Vitals and page load performance, including responsive image strategies, resource hints, render-blocking mitigation, script loading, and minimizing layout shift.
• Implement accessibility best practices, including semantic HTML, heading structure, focus management, keyboard interaction, reduced-motion considerations, and appropriate ARIA usage.
• Implement and QA A/B tests, personalization experiences, and conversion optimization experiments in partnership with marketing stakeholders.
• Help reduce fragile one-off implementations by creating durable, reusable patterns and clear standards across components, layouts, and interactions.
• Partner with the Content and Demand Gen teams as a technical resource for advanced layout, component, and interaction questions.
• Contribute to the architecture and reusable patterns that underpin the marketing stack, including component design, CSS variable systems, and interaction patterns.
• Make pragmatic trade-off decisions that balance design intent, engineering quality, timeline, and business impact.

Senior Web Design Engineer

Billing Specialist

• Own and optimize Zuora Billing, including product catalog management, pricing, subscriptions, invoicing, and payment processes.
• Manage and troubleshoot the Salesforce–Zuora integration to ensure accurate data flow across the quote-to-cash lifecycle.
• Improve billing operations through automation, process enhancements, and data quality initiatives that reduce manual effort.
• Partner closely with Finance to support billing accuracy, revenue recognition, forecasting, and month-end activities.
• Serve as the billing systems expert, resolving complex issues and collaborating with Sales, Customer Success, Support, and Finance teams.
• Analyze billing data, monitor system performance, and identify trends, risks, and opportunities for operational improvement.

Billing Systems Specialist

Full-stack Engineer

• Work in an Agile (Scrum/Kanban) environment and lead technical activities across the team: estimation, sprint planning, full software development lifecycle work, code reviews, research, deployments, and documentation.
• Own the design and delivery of complex features across the DMS platform and DMS API, ensuring solutions are scalable, maintainable, and aligned with the broader technical architecture.
• Drive architectural decisions for data integration pipelines and API services, and help evolve the platform’s cloud infrastructure.
• Partner with a cross-functional team to diagnose and resolve challenging software bugs, performance bottlenecks, and integration issues.
• Work in parallel with agentic AI to deliver verified results faster, and help establish team patterns and standards for AI-assisted development.
• Diagnose and resolve SQL Server performance issues, including query analysis and tuning.
• Define and uphold development standards, quality practices, and technical architecture across deliverables.
• Build and execute comprehensive automated tests (unit and integration) for all code modules.
• Develop well-documented, intent-revealing code.
• Lead peer review activities and raise the overall quality of the team’s output.
• Create a learning environment through collaboration, shared knowledge, and technical leadership.
• Mentor and coach peers and less experienced developers on design, programming approaches, application knowledge, and technical product knowledge.

Senior Software Developer

• Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention.
• Manage and report key weekly/monthly operational metrics for team and individual performance
• Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines.
• Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account
• Recruit, hire and nurture a world-class account management team
• Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk

Account Management Manager

Project Manager

• Own the software implementation process (average duration of 8 weeks) for new clients, end-to-end via phone, by email, and/or virtual meetings.
• Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals.
• Act as a client partner and liaison for cross-departmental collaboration and resource management.
• Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc.
• Provide in-depth training on our LMS (Learning Management System), including best practices and workflows customized to each client’s needs.
• Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once.

Implementation Project Manager

Customer Success Manager

• Understand Together's mentorship software and apply software implementation best practices to launch mentorship programs.
• Work with the employee data and file types such as CSV, Excel, and basic HRIS data that drive program builds, including CSV and Excel files and basic HRIS data.
• Familiarity with SSO, Outlook/Gmail Calendars, Slack and Teams to implement programs and resolve day-to-day technical challenges, on your own or with others.
• Drive product adoption and seat utilization through the middle of the contract, partnering with Account Management in QBRs that show measurable progress toward customers' business goals.
• Reduce churn and maximize contract value by ensuring customers realize ongoing value so that renewal is an easy decision, and by generating referrals and sales-qualified leads (SQLs) through advocacy.
• Maintain knowledgeable, timely responses to customer needs to build credibility and trust.
• Collaborate with customers, Account Management, and product managers to solve problems.
• Communicate strategy, rationale, and progress within the team and to external stakeholders.
• Support teammates with their projects, document team trainings and best practices, and help improve the Customer Success function.
• Participate in recruiting, performance reviews, performance management, promotions, and career planning in partnership with your manager.

Vice President, Marketing – Go-to-Market

Director, Product Marketing

Director, Customer Enablement

VP, Customer Growth

VP, Customer Growth

Senior Manager, Account Management

Senior Manager, Account Management

Vice President of Go-to-Market

Senior Web Design Engineer

Billing Systems Specialist

Senior Software Developer

Account Management Manager

Account Management Manager

Implementation Project Manager

Senior Client Success Manager