Senior Client Success Manager

Absorb Software

Senior Customer Success Manager managing customer onboarding and advocacy for a mentorship platform. Driving product adoption and retention in B2B SaaS by aligning mentorship goals with business outcomes.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Understand Together's mentorship software and apply software implementation best practices to launch mentorship programs.
Work with the employee data and file types such as CSV, Excel, and basic HRIS data that drive program builds, including CSV and Excel files and basic HRIS data.
Familiarity with SSO, Outlook/Gmail Calendars, Slack and Teams to implement programs and resolve day-to-day technical challenges, on your own or with others.
Drive product adoption and seat utilization through the middle of the contract, partnering with Account Management in QBRs that show measurable progress toward customers' business goals.
Reduce churn and maximize contract value by ensuring customers realize ongoing value so that renewal is an easy decision, and by generating referrals and sales-qualified leads (SQLs) through advocacy.
Maintain knowledgeable, timely responses to customer needs to build credibility and trust.
Collaborate with customers, Account Management, and product managers to solve problems.
Communicate strategy, rationale, and progress within the team and to external stakeholders.
Support teammates with their projects, document team trainings and best practices, and help improve the Customer Success function.
Participate in recruiting, performance reviews, performance management, promotions, and career planning in partnership with your manager.

Requirements

What you’ll need

4–6+ years of experience in B2B SaaS Customer Success, Account Management, or a related field, with exposure to Enterprise accounts.
Experience managing a book of Mid-Market and Enterprise accounts with clear accountability for retention and customer outcomes, measured on time to value (TTV), utilization, and Gross Revenue Retention (GRR).
Proficiency in using AI tools to drive productivity, deepen customer understanding, and elevate the quality of customer engagement and strategic output.
Demonstrated ability to own onboarding and adoption through to early value, with a track record of regular, on-time go-lives.
Strong commercial acumen, with a clear understanding of how value realization drives renewals, expansion, referrals, and sales-qualified leads (SQLs).
Experience building and executing account and adoption plans in partnership with Account Management, including co-leading QBRs that show measurable progress toward customers' business goals.
Working knowledge of software implementation best practices.
Comfort working with employee data and common file types like CSV, Excel, and basic HRIS data.
Ability to translate technical capabilities into business-relevant outcomes for a range of stakeholders.
Strong stakeholder management skills, with experience engaging at senior and executive levels.
Cross-functional skills to document best practices and help improve the Customer Success function.

Benefits

Comp & perks

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaSCustomer SuccessAccount ManagementAI toolsonboardingadoption planssoftware implementation best practicesemployee dataCSVExcel

Soft Skills

commercial acumenstakeholder managementcollaborationcommunicationproblem-solvingcredibilitytrust-buildingproject supportperformance managementteam training