Absorb Software

Project Manager

• Own the software implementation process (average duration of 8 weeks) for new clients, end-to-end via phone, by email, and/or virtual meetings.
• Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals.
• Act as a client partner and liaison for cross-departmental collaboration and resource management.
• Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc.
• Provide in-depth training on our LMS (Learning Management System), including best practices and workflows customized to each client’s needs.
• Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once.

Implementation Project Manager

Customer Success Manager

• Understand Together's mentorship software and apply software implementation best practices to launch mentorship programs.
• Work with the employee data and file types such as CSV, Excel, and basic HRIS data that drive program builds, including CSV and Excel files and basic HRIS data.
• Familiarity with SSO, Outlook/Gmail Calendars, Slack and Teams to implement programs and resolve day-to-day technical challenges, on your own or with others.
• Drive product adoption and seat utilization through the middle of the contract, partnering with Account Management in QBRs that show measurable progress toward customers' business goals.
• Reduce churn and maximize contract value by ensuring customers realize ongoing value so that renewal is an easy decision, and by generating referrals and sales-qualified leads (SQLs) through advocacy.
• Maintain knowledgeable, timely responses to customer needs to build credibility and trust.
• Collaborate with customers, Account Management, and product managers to solve problems.
• Communicate strategy, rationale, and progress within the team and to external stakeholders.
• Support teammates with their projects, document team trainings and best practices, and help improve the Customer Success function.
• Participate in recruiting, performance reviews, performance management, promotions, and career planning in partnership with your manager.

Senior Client Success Manager

Solutions Engineer

• Attend and perform Technical On-line Demonstrations for potential clients.
• Create and customize trial portals to help demonstrate the importance and use of the LMS.
• Build out use cases for prospects and solve any integration questions that they would have.
• Troubleshoot any issues that a prospect encounters in the LMS.
• Respond to technical questionnaires and/or functionality questionnaires.
• Assist the proposals team in responding to RFIs by answering any use case or technical questions a prospect might have.
• Attend on-site demos with Account and Sales Executives.

Presales Solutions Engineer, Spanish, English

Sales

• Own and deliver the enterprise bookings target, ensuring predictable, high-quality revenue growth
• Lead and optimize a team responsible for $50K–$500K deal sizes, with a focus on scaling mid-to-top-end deal performance
• Drive pipeline health, conversion improvements, and deal velocity across inbound and outbound motions
• Establish forecasting discipline, ensuring accuracy and transparency across regions and teams
• Lead and coach 4 Director-level leaders overseeing 20+ Account Executives
• Develop leadership bench strength and succession plans across all levels
• Build a high-performance, accountable, and metrics-driven sales culture
• Implement and operationalize formal coaching structure and expectations
• Refine and execute enterprise GTM strategy across NAM and EMEA markets
• Partner cross-functionally with Product to influence product roadmap and ensure new logo enterprise perspective is strongly and accurately represented in product roadmap
• Optimize inbound and outbound motions, ensuring clear segmentation, territory design, and coverage models
• Drive data-informed decision-making across performance management, compensation design, and resource allocation
• Improve sales processes, coaching strategies and cadence, and AE skills to increase win rates
• Personally engage in strategic, high-value deals to accelerate closures and mitigate risk
• Elevate deal qualification, executive alignment, and value-based selling across the organization
• Build executive relationships with key customers and prospects

VP, Enterprise Sales

Support Engineer

• Resolving the issues through phone, chat, and email communication channels in a fast paced environment.
• Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution.
• Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns.
• Manage customer expectations regarding estimated response times for issue resolution.
• Extensively research and document customer technical issues.
• Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed.

Technical Support Specialist

Presales Solutions Engineer

Account Manager

• Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
• Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
• Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
• Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
• Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape
• Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth
• Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
• Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
• Monitor and report on market and competitor activities and provide relevant reports and information

Strategic Account Manager

• Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
• Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
• Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
• Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
• Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape.
• Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth
• Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
• Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
• Monitor and report on market and competitor activities and provide relevant reports and information

• Increase the net dollar retention of your book of business through upsells and cross sells
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
• Generate and close new for opportunities for ‘land and expand’ within assigned accounts
• Generate proposals and other client facing documentation to assist your sales process
• Identify and develop meaningful client relationships
• Accurately manage and report your sales pipeline monthly and quarterly
• Thoroughly understand Absorb subscription models to effectively answer client questions
• Participate in team meetings and projects to improve sales processes & sales output
• Develop strong internal relationships to support client lifecycle
• Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

Mid-Market Account Manager

Business Development Rep

• Source new leads through innovative outbound methods, demonstrating creativity in prospecting.
• Create and/or identify high-quality opportunities by discovering and qualifying outbound leads.
• Effectively communicate the Absorb value proposition to new prospects.
• Consistently achieve daily/weekly/monthly goals for calls, emails, prospecting, with a proactive outreach approach.
• Attain weekly, monthly, and quarterly pipeline goals, qualifying leads to appropriate criteria for overall sales success.
• Develop and execute weekly call plans and quarterly account plans, collaborating with the account team for strategic success.
• Identify and engage with sales opportunities, demonstrating a strong understanding of various industry issues and the role of an LMS.
• Maintain CRM tools with up-to-date client information and actively participate in team meetings and projects to improve processes and drive sales output.

Business Development Representative

Manager

• Design and scale customer engagement programs, including community initiatives, webinars, events, and recognition programs
• Grow and activate our customer community, increasing participation and peer-to-peer engagement
• Build and manage scalable advocacy programs, including review generation (e.g., G2), testimonials, and customer stories
• Identify and nurture engaged customers into advocates and contributors
• Partner with Customer Success and Implementation teams to align advocacy efforts and ensure a seamless customer experience
• Collaborate with Lifecycle Marketing to promote programs and increase participation
• Track and optimize performance based on engagement, participation, and advocacy metrics

Absorb Software

Implementation Project Manager

Senior Client Success Manager

Presales Solutions Engineer, Spanish, English

VP, Enterprise Sales

VP, Enterprise Sales

Technical Support Specialist

Technical Support Specialist

Presales Solutions Engineer

Strategic Account Manager

Strategic Account Manager

Mid-Market Account Manager

Mid-Market Account Manager

Business Development Representative

Customer Advocacy and Engagement Manager

Presales Support Engineer