Director, Customer Enablement

Absorb Software

Director of Customer Enablement leading customer education and engagement at Absorb Software. Driving product adoption and community building to enhance customer success and revenue growth.

Posted 7/17/2026full-timeRemote • 🇨🇦 CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer engagement and product adoption through strategic programs and education initiatives. Proficient in leveraging data-driven insights to enhance customer retention and expand revenue opportunities.

Highest-signal resume keywords

B2B SaaS ExperienceCustomer Enablement LeadershipProduct Adoption StrategiesData-Driven Decision MakingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Education Program DevelopmentProduct-Led Growth PrinciplesNet Revenue Retention ImprovementEngagement Metrics AnalysisUsage Data Utilization

Soft Skills

Strategic CommunicationRelationship BuildingCommunity Development

Tools & Technologies

Learning Management System (LMS)Customer Success Management (CSM) Tools

Industry Keywords

Enterprise SoftwareEdTechHCMCustomer EngagementCustomer Advocacy

About the role

Key responsibilities & impact

Drive campaigns, communications, and programs that keep customers engaged, informed about new features, and aware of the full value of the platform. This is not just newsletters — it’s a strategic function that directly impacts retention and expansion.
Build and scale Absorb Academy as the flagship customer education experience — built entirely on our own LMS. Create certification programs, onboarding paths, and advanced training that drive product adoption and serve as a live showcase of our platform’s capabilities.
Own the programs, content, and touchpoints that drive product adoption across the customer base. Partner with Product to identify usage gaps, build adoption playbooks, and ensure customers realize the full value of their investment. This is the foundation of gross retention.
Build a community of customer champions. Create case studies, reference programs, and advocacy initiatives that support sales and marketing while deepening customer relationships.
Partner with GTM and Sales to identify expansion opportunities surfaced through usage data and customer engagement. Create the materials and moments that turn satisfied customers into bigger customers.

Requirements

What you’ll need

5+ years in B2B SaaS, with at least 5 years leading customer enablement functions at scale
Demonstrated track record of improving net revenue retention through product adoption and customer engagement programs
Experience building customer education or academy programs — ideally using the company’s own product
Strong understanding of product-led growth principles and how to drive adoption without relying solely on CSMs
Data-driven: you use product usage data, health scores, and engagement metrics to prioritize where to invest
Experience in enterprise software (LMS, HCM, EdTech, or adjacent markets preferred but not required)
Cross-functional collaboration: you partner naturally with Product, Sales, and GTM — this role sits at the center of the customer lifecycle
AI fluency: you understand how AI agents and automation can enhance the customer experience and scale enablement

Benefits

Comp & perks

Fully remote-first work with flexible work arrangements 🏡
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
Endless opportunity for career growth and internal mobility 🌱
Employee driven DE&I programs 🫶