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Account Management Manager
Absorb SoftwareAccount Manager leading SMB and Mid-Market account management teams at Absorb Software. Responsible for client retention, upselling, and team development.
About the role
Key responsibilities & impact- Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention.
- Manage and report key weekly/monthly operational metrics for team and individual performance
- Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines.
- Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account
- Recruit, hire and nurture a world-class account management team
- Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk
Requirements
What you’ll need- 3+ years of experience leading SMB and Mid-Market account management teams.
- Experience managing a gross revenue quota of $5M+ annually.
- Great familiarity and success negotiating deals of $20-75k.
- A hands-on leadership style, leading by example and focusing on the development of your team.
- A strong understanding of how to build account plans and track individual performance and output against those plans.
- A track record of accurately forecasting your team’s pipeline, anticipating/identifying trends and patterns in advance.
- An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way.
Benefits
Comp & perks- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account PlanningPerformance TrackingForecastingRevenue Growth StrategiesSales Pipeline Management
Soft Skills
Hands-On LeadershipTeam DevelopmentCommunication SkillsAnalytical Mindset