Account Management Manager

Absorb Software

Manager leading the Account Management team at Absorb Software. Fostering client relationships, meeting revenue goals, and developing team performance.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention.
Manage and report key weekly/monthly operational metrics for team and individual performance
Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines.
Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account
Recruit, hire and nurture a world-class account management team
Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk

Requirements

What you’ll need

3+ years of experience leading SMB and Mid-Market account management teams.
Experience managing a gross revenue quota of $5M+ annually.
Great familiarity and success negotiating deals of $20-75k.
A hands-on leadership style, leading by example and focusing on the development of your team.
A strong understanding of how to build account plans and track individual performance and output against those plans.
A track record of accurately forecasting your team’s pipeline, anticipating/identifying trends and patterns in advance.
An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way.

Benefits

Comp & perks

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account PlanningPerformance TrackingForecastingMetrics AnalysisSales Strategy Development

Soft Skills

Hands-On LeadershipTeam DevelopmentCommunication