Abridge

Director

• Team Leadership & Strategy
• Lead, mentor, and scale a team of Clinical Success Directors (MDs, DOs, PAs, NPs) and Nursing Clinical Success Directors (RNs, LPNs, etc.) focused on clinician enablement, change management, and adoption.
• Build team culture that is collaborative, mission-driven, and performance-oriented.
• Define and track team goals, success metrics, and KPIs that align with organizational impact.
• Collaborate with internal stakeholders across Implementation, Product, Partner Success, Sales, and Support to ensure a seamless partner experience from onboarding through long-term success.
• Clinical Enablement & Change Management
• Oversee the design and delivery of scalable training programs and resources for diverse clinician types (physicians, advanced practice providers, and nurses).
• Partner with health systems to establish clinical champions and effective change management plans tailored to local workflows and needs.
• Ensure your team delivers proactive outreach, ongoing support, and adoption strategies for both individual users and enterprise-wide deployments.
• Product Feedback & Strategy
• Serve as a strategic clinical voice in partnership with Product and Design teams to surface insights, feature requests, and opportunities for improvement.
• Create clear frameworks and documentation that translate real-world feedback into actionable product direction.
• Partner with Product Marketing to develop compelling collateral and messaging aligned with evolving clinical workflows.

Senior Director, Clinical Success

Backend Engineer

• Design, build, and support the robust cloud-native applications, services, and APIs we need for our rapidly-growing business. Sample projects might include building a new processing pipeline or overhauling our data storage services to support increasing scale.
• Research commercial and open-source solutions, and make build vs buy recommendations to bring new capabilities into the technology organization.
• Enhance existing systems to add new functionality, and to improve performance, stability, quality, and security. Make quality-of-life improvements to the codebase, and help limit the growth of technical debt.
• Build deep user empathy and maintain a user-centric mindset
• Communicate regularly and effectively within and on behalf of our cross-functional product delivery teams. You’ll work with other disciplines including product, machine learning, and platform engineering, and will have opportunities to learn from and contribute to projects across the company.

Senior Backend Engineer

Data Scientist

• Extract meaningful insights and identify trends and patterns relevant to our business and product, by collecting, cleaning, and analyzing internal and external data.
• Ensure end-to-end visibility and understanding of our AI generation pipelines, from internal quality metrics to automated assessment in production.
• Investigate and correct issues identified through data operations monitors, tools, and reports.
• Identify user patterns and insights by analyzing user interactions, engagement metrics, funnel analysis, etc. for product improvement and feature development.
• Design and analyze A/B tests to evaluate the effectiveness of product features and design changes.
• Design and analyze metrics to evaluate our AI models, guide the team on gaps in evaluation processes, and drive solutions to improve measurable outcomes.
• Collaborate with product managers, designers, and engineers to translate data insights into product priorities.
• Serve as a domain expert for the business context of our analytics data, sharing your understanding of the assumptions and limitations of our business metrics.
• Continually enhance our understanding of the business and product, by identifying and filling gaps in our data sources. This includes working closely with multidisciplinary teams such as product, engineering, partner success, and the executive team.

Senior Data Scientist

Accounting Manager

• Manage accounts payable, accounts receivable, collections, cash applications, and reconciliations
• Own the end to end monthly close calendar, task management, and cross-functional readiness
• Improve AP and procurement processes
• Assist with external audits by preparing schedules and supporting documentation
• Partner with the Controller to explore automation and systems improvements
• Gain exposure to strategic projects such as system implementations and stock-based compensation

GL Accounting Manager

• Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors.
• Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap.
• Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences.
• Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value.
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more.

Clinical Success Director

Product Manager

• Lead AI product strategy for Note Generation. Define the long term strategy for Abridge’s core note models and evaluation stack.
• Oversee the evaluation platform and measurement systems. Build a world class note quality evaluation system across human annotation, LLM judges, automated backtesting, and in production analytics. Partner with ML and engineering to ensure reliable benchmarks, continuous validation, and fast iteration cycles.
• Drive depth across specialties and clinical contexts. Own the specialty roadmap and ensure we prioritize specialties that drive adoption, revenue opportunities, or deeper defensibility. Ensure that specialty notes reflect clinical expectations, use the right terminology and structure, and match professional norms across care settings. Partner with clinical leaders to define gold standards and systematic approaches to specialty expansion.
• Lead and develop a team of PMs. Manage a team of product managers spanning models, quality, eval, and specialty workflow.
• Foster a culture of excellence, speed, and accountability.
• Cross functional leadership. Work closely with Engineering and ML leadership to align on architecture, model iteration schedules, evaluation methodologies, and system reliability. Partner with Product Design to define user control surfaces that leverage model outputs while keeping clinicians in control. Collaborate with customer facing teams to understand quality expectations and close the loop between real world feedback and model development.

Director, Product Management – AI/ML, Core Product

Machine Learning Engineer

• Advance the state of the art in medical NLP, in areas including conversation summarization, evidence extraction, outcome prediction, evaluation techniques, and experimentation.
• Actively contribute to the wider research community by sharing and publishing original research
• Help to define important problems, identify appropriate baselines, develop state-of-the-art methods, and ship them into production.
• Dial deeply into real-time feedback from clinicians to guide further refinements and innovations
• Be results-oriented in the face of ambiguous problems and uncertain outcomes

Machine Learning Scientist – All Levels

• Conduct quantitative evaluations of Abridge models and products using data from real-world deployments, offline evaluations, and customer feedback
• Develop and validate metrics that reflect meaningful outcomes for providers and patients — including assessing construct validity, characterizing measurement error, and surfacing selection bias in observational signals like user ratings and feedback
• Design and execute analyses that address the team's core research questions: validating automated evaluation frameworks against human judgment, characterizing heterogeneity in adoption and usage trajectories, estimating causal effects of ambient AI on clinical and operational outcomes, and extracting structured characterizations of clinical practice from unstructured conversation data
• Build deep familiarity with existing metrics and evaluation frameworks used at Abridge and beyond, interrogating underlying assumptions and proposing alternatives where appropriate
• Develop and maintain deep expertise in Abridge's data assets — including production data, user feedback signals, and clinical conversation data — and serve as the team's authority on data provenance, structure, and limitations for research studies
• Build, extend, and maintain the data pipelines that support internal and external research efforts, working across raw data sources to produce clean, well-documented, research-ready datasets
• Collaborate with Data Engineering and platform teams to ensure that the data the research team needs is accessible, reliable, and well-understood
• Collaborate closely with product, engineering, science, and data teams to ensure evaluation and analysis are credible, decision-relevant, and grounded in a deep understanding of product development and integration
• Partner with commercial teams, and liaise with customers through relationships owned by our Partner Experience organization, to ensure measurement and evaluation reflect how products are used and experienced in real-world practice
• Translate complex analyses into clear, nuanced narratives grounded in data, tailoring communication to different audiences and contexts
• Produce technical analyses, reports, and presentations that inform product decisions, guide strategy, and contribute to a rigorous evidence base for the real-world impact of ambient AI in healthcare

Senior Research Data Scientist

Financial Planning and Analysis

• Drive Strategic Projects & Diligence: Lead zero-to-one market diligence, competitive assessments, supporting creation of our company strategy and roadmap
• Bridge Finance and the Builder Org: Embed with Product, Engineering, and Data Science to translate product and technical decisions into financial outcomes
• Deepen our COGS & Compute Expertise: Bring horsepower compute cost modeling and unit economics, and take ownership of our strategy and commercial relationships with hyperscalers and neoclouds
• Support Executive and Investor Audiences: Contribute to board decks, investor materials, and cross-cutting financial and strategic analyses alongside Finance leadership
• Build AI-Powered Financial Workflows: Use AI to automate reporting and forecasting processes, reducing manual work and improving decision-making speed

Finance & Strategy Manager

• Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.
• Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
• Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
• Identify and manage project risks and issues, and develop contingency plans as needed.
• Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.
• Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.
• Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.
• Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.

Implementation Director – Enterprise & Commercial Accounts

• Drive strong team performance against core KPIs including Implementation NPS, successful pilot conversions, and user activation to contribute to organization engagement goals.
• Own high-impact or strategic implementations within your segment, modeling best-in-class execution practices and setting the standard for the team.
• Proactively identify and manage risks across your team’s implementation portfolio through coaching or direct intervention to drive resolution.
• Own hiring, onboarding, performance management, and ongoing development for implementers within your team.
• Collaborate closely with the Area Director, Implementation to translate the Implementation strategy and priorities into a segment specific execution model that caters to your partner segment.
• Serve as a culture leader for your team, ensuring every team member feels a sense of community, is set up to succeed, and reflects the values and standards that define how we work at Abridge.
• Build strong relationships and work collaboratively with our Commercial organization segment leaders across Sales, Partner Success, and Clinical Success to drive alignment on goals, execution, and operations.

Director of Implementation, Enterprise, Commercial

• Owning Commercial Metrics: You will own the definition, tracking, and analysis of our commercial metrics, ensuring these KPIs are effectively laddering up to company-wide goals
• Cross-Functional Partnership: Serve as a trusted partner to leaders in the commercial organization. You will be the connective tissue to facilitate alignment between our GTM engine and broader strategy
• Insight Generation: Distill complex data into clear outputs for executives to drive decision-making, including pipeline analysis, revenue forecasting, and pricing
• Strategic Partnership with Finance Leadership: Work on a number of strategic areas alongside the Finance Leaders, including board & investor presentations, market landscape mapping, and preparing executive reporting
• Automation through AI: Help the finance team and broader organization leverage AI in every part of our jobs, from reporting, to insight generation, and cross-functional partnership

Finance & Strategy Lead

Customer Success Manager

• Independently manage day-to-day partner relationships, serving as the primary point of contact for assigned accounts
• Run recurring partner status calls, including agenda setting, action tracking, and follow-through
• Triage incoming partner requests and coordinate responses in collaboration with internal teams
• Build trusted relationships with partner stakeholders and clinician users
• Fully own and maintain partner project plans, including milestones, owners, timelines, and risks
• Coordinate cross-functional work across Product, Engineering, Clinical Success, and Sales to meet partner commitments
• Collaborate with the Director of Partner Success on prioritization, escalation, and delivery strategy
• Support onboarding, training, and ongoing enablement for clinicians and operational users
• Monitor adoption, utilization, and partner health metrics; proactively address risks or gaps
• Communicate value, outcomes, and ROI to partner stakeholders
• Identify opportunities to improve end-user experience and drive feature adoption
• Support partner expansion efforts
• Prepare and participate in partner business reviews to highlight outcomes, insights, and growth opportunities
• Serve as the voice of the partner internally, sharing feedback and insights to inform product and process improvements
• Contribute to partner-facing assets, playbooks, and success resources

Partner Success Manager – Key Accounts

Security Engineer

• Owning physical security operations for our San Francisco Office, including access control, visitor management, surveillance systems (CCTV), alarm monitoring, and key management
• Managing the contract security guard force, including staffing schedules, post orders, performance management, training standards, and ensuring consistent service delivery aligned with Abridge's standards and culture
• Developing and maintaining the office's life safety program, including fire safety plans, emergency action plans, evacuation procedures, shelter-in-place protocols, and AED/first aid readiness
• Leading incident response for all physical security and life safety events at the office, conducting investigations, writing after-action reports, and driving corrective actions
• Conducting regular risk assessments and security audits of the facility, identifying vulnerabilities and recommending improvements to physical security posture, technology, and procedures
• Collaborating with Facilities, IT, and People teams on office buildouts, access control integrations, new hire/offboarding security procedures, and workplace safety initiatives
• Managing security technology systems including access control platforms, video management systems, intrusion detection, and intercoms—overseeing installation, maintenance, and upgrades
• Creating and delivering security awareness training for employees, covering topics such as workplace safety, visitor protocols, emergency procedures, and threat awareness

Senior Director, Clinical Success

Senior Backend Engineer

Senior Data Scientist

GL Accounting Manager

Clinical Success Director

Director, Product Management – AI/ML, Core Product

Clinical Success Director

Machine Learning Scientist – All Levels

Senior Research Data Scientist

Finance & Strategy Manager

Implementation Director – Enterprise & Commercial Accounts

Director of Implementation, Enterprise, Commercial

Finance & Strategy Lead

Partner Success Manager – Key Accounts

Manager, Physical Security – Life Safety