Abridge

Product Manager

• Own CDS strategy and roadmap. Define the vision, sequencing, and success metrics for CDS.
• Own the content and evidence strategy. Partner with Clinical Science on evidence quality and clinical validity.
• Go deep with clinicians. Conduct hands-on user research: shadowing clinicians in exam rooms.
• Ship high-quality in-workflow experiences. Partner with engineering, design, and ML.
• Integrate deeply with EHR environments. Work across Epic and other EHR surfaces.
• Define metrics and drive outcomes. Establish clear KPIs across adoption, engagement, and clinical quality and safety.
• Navigate ambiguity and move fast. Create structure and clarity in areas where the right answer isn't obvious.

Staff Product Manager, CDS

Sales

• Own a payer revenue target and the metrics that measure success; build, manage, and close a pipeline of national and regional health plans
• Articulate the value of Abridge's platform to payer executives—risk adjustment accuracy, how gaps in care impact quality measures, and reduced denials—captured prospectively in the clinical workflow
• Develop territory and account plans that penetrate new payer accounts and expand existing relationships into multi-year agreements
• Leverage Abridge's health system partner base to source payer opportunities and build joint provider–payer value propositions
• Navigate payer buying centers—actuarial, network, quality/Stars, medical economics, CMO, and innovation/digital health—and build relationships with C-level decision makers
• Work with payers to define success criteria for initial usage and convert pilots and early deployments into long-term customer agreements
• Partner with Strategic Finance and RevOps to build the ROI and economic models (PMPM, outcomes-based) that resonate with payer economics
• Feed market intelligence from payer prospects and health system customers back to Product to inform priorities—contributing to, not owning, product strategy
• Work cross-functionally with Product, Partner Experience, Marketing, and Legal to enable customer launch and success
• Represent Abridge externally at payer industry events and in executive conversations across the payer ecosystem

Director – Payer Sales

Product Designer

• Coordinate and land a blank slate product re-design of Abridge
• Partner with design leadership to identify and implement programs, processes, and tools that help the team operate more effectively
• Lead operational planning and execution for key initiatives—team-wide rituals, hiring coordination, onboarding, resource allocation, and internal communications.
• Build and maintain scalable systems that support team growth, execution excellence, and strong collaboration across research, engineering, and product.
• Oversee asset management practices across the design org, ensuring shared libraries, templates, and systems are version-controlled, accessible, and consistently used.
• Manage external vendors and contractors—handling onboarding, scoping, resourcing, contract workflows, and performance tracking to extend the team's capacity with quality and accountability.
• Partner with Product and Engineering Operations to align OKRs, roadmaps, and delivery milestones.
• Drive intake, prioritization, and resource planning for design work in a fast-moving, highly collaborative product environment.
• Bring clarity to ownership, roles, and execution timelines—ensuring the right people are in the loop at the right time.
• Facilitate retrospectives, team health check-ins, and continuous improvement efforts to help the team operate at its best.
• Roll up your sleeves where needed—whether standing up a new system, running a sprint planning session, onboarding a vendor, or troubleshooting a tool.

Design Operations Manager

Account Manager

• Build and maintain strong relationships with assigned customers including their clinicians to ensure retention and support continued growth.
• Act as a trusted advisor to customers, offering guidance and best practices to growth utilization and adoption of Abridge across the organization.
• Understand user workflows, pain points, and objectives to align our solutions with their needs.
• Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.
• Proactively identify and address any issues or concerns raised by stakeholders and clinicians, collaborating with internal teams to provide timely resolutions.
• Monitor and proactively communicate Abridge value, ROI and results including clinician satisfaction and adoption rates.
• Proactively identify opportunities for improvement in end user experience and proactively address any adoption challenges identified within our data.
• Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
• Conduct regular business reviews with key executive stakeholders to demonstrate value attainment, highlight growth and utilization, share learnings and best practices and align around continued opportunity to expand our collective impact.
• Educate customers on upcoming product releases, new features, new products, and related best practices highlighting their potential benefits and ROI.
• Track customer expansion metrics and contribute to revenue growth targets.
• Support clinician users in partnership with the clinical success team and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
• Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.
• Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.
• Coordinate responses to technical issues with internal and partner stakeholders.

Partner Success Manager

Researcher

• Lead high-impact mixed methods research that shapes product strategy across clinical, revenue cycle, and AI-assisted workflows.
• Develop a deep understanding of how clinicians, care teams, administrators, and healthcare stakeholders work in real-world settings through interviews, contextual inquiry, workflow observation, surveys, and product data.
• Identify unmet needs, adoption barriers, trust dynamics, and product opportunities across specialties, care settings, health systems, and user roles.
• Partner closely with Product, Design, Engineering, Data Science, Clinical, Customer Success, and Go-to-Market teams to translate research into clear product direction and roadmap implications.
• Triangulate qualitative insights, quantitative data, product metrics, customer feedback, and domain expertise to bring clarity to complex decisions.
• Influence senior leaders and cross-functional teams through sharp synthesis, compelling storytelling, and actionable recommendations.
• Raise the bar for research rigor, ethics, and participant privacy in a high-trust healthcare and AI environment.

Staff Mixed Methods Researcher

Infrastructure Engineer

• Engineer Internal Security Platforms: Develop and maintain self-service platforms that allow security teams to manage secrets, identity perimeters, and security guardrails at scale.
• Automation and DevSecOps: Write production-grade services to automate complex security workflows, turning manual interventions into reliable, code-driven processes.
• Infrastructure-as-Code (IaC): Establish automated security guardrails and golden path modules that ensure our cloud resources are secure by default.
• Build the Security Data Backbone: Design, build, and operate high-scale data pipelines to ingest, normalize, and enrich security telemetry for our detection and response functions.
• Partner with platform and product engineering to integrate security requirements into the developer lifecycle without introducing friction.
• Influence the selection of our security stack, evaluating build vs. buy for core security tooling.

Senior/Staff Infrastructure Security Engineer

Security Engineer

• Define and drive the vision, roadmap, and execution of Abridge's enterprise security program
• Recruit, mentor, and develop a team of enterprise security engineers
• Design, implement, and operate IAM and Zero Trust access controls
• Own the strategy and tooling for endpoint detection and response (EDR)
• Establish and operate programs for SaaS security posture management
• Build production-grade automation for access reviews
• Collaborate with IT, People, Legal, and Compliance teams
• Define and execute Abridge's strategy for securing corporate AI adoption end-to-end
• Evaluate and select enterprise security tooling.

Senior Manager, Enterprise Security

• Own Enterprise Security Strategy: Define and drive the vision, roadmap, and execution of Abridge's enterprise security program—spanning identity, endpoint, SaaS, email, and corporate network security—ensuring capabilities scale with the organization
• Build and Lead the Team: Recruit, mentor, and develop a team of enterprise security engineers, setting the technical bar from day one and establishing engineering best practices that attract top talent
• Architect Identity and Access Management: Design, implement, and operate IAM and Zero Trust access controls, including SSO, MFA, authentication protocols, access lifecycle management, and identity governance across cloud and SaaS environments
• Secure the Endpoint Fleet: Own the strategy and tooling for endpoint detection and response (EDR), device management (MDM), and endpoint compliance, ensuring every device connecting to Abridge systems meets security standards
• Drive SaaS and Third-Party Security: Establish and operate programs for SaaS security posture management, shadow IT discovery, vendor security assessments, and third-party risk management to maintain control as the SaaS footprint grows
• Automate and Scale: Build production-grade automation for access reviews, onboarding/offboarding workflows, policy enforcement, and security operations—turning manual processes into reliable, code-driven systems
• Partner Cross-Functionally: Collaborate with IT, People, Legal, and Compliance teams to translate regulatory and business requirements into durable, automated technical controls that don't slow down the organization
• Lead Enterprise AI Security: Define and execute Abridge's strategy for securing corporate AI adoption end-to-end—from establishing governance frameworks and sanctioned tool inventories, to implementing technical controls around data loss prevention, prompt injection risks, and third-party AI vendor assessments—ensuring employees can leverage AI safely and at speed
• Define Build vs. Buy: Evaluate and select enterprise security tooling, making pragmatic build-vs-buy decisions that maximize coverage while minimizing complexity

Manager, Enterprise Security

Clinician

• Develop and refine AI-driven clinical tools across notes, risk adjustment (HCC capture), clinical decision support, and prior authorization using clinical expertise and prompt engineering
• Define what “clinically meaningful” output looks like for each product area, including acceptable error rates, failure modes, and quality thresholds
• Collaborate with cross-functional teams (engineers, data scientists, clinicians) to integrate medical insights into AI models.
• Write, review, and optimize prompts to improve AI model performance in clinical contexts.
• Build and refine evaluation tools to streamline medical documentation quality assessment, including hallucination detection, omission detection, and medication safety checks
• Translate clinical needs into technical specifications and data models.
• Define clinical guardrail metrics and baselines; own pre/post evaluation requirements for any model update that affects clinical output
• Contribute to product development, revenue cycle management, and broader business initiatives
• Monitor clinical guideline update cycles and flag when product behavior needs to evolve based on new standards or payer policies

Clinician Scientist

• Drive AI product strategy and execution within Note Generation. Shape the roadmap for a core area of Abridge's note models and evaluation stack, and own outcomes against it.
• Contribute to the evaluation platform and measurement systems. Help build a world class note quality evaluation system across human annotation, LLM judges, automated backtesting, and in production analytics. Partner with ML and engineering on reliable benchmarks, continuous validation, and fast iteration cycles.
• Drive depth across specialties and clinical contexts. Own specialty priorities within your area and ensure specialty notes reflect clinical expectations, use the right terminology and structure, and match professional norms across care settings. Partner with clinical leaders to define gold standards.
• Cross functional execution. Work closely with engineering and ML to align on architecture, model iteration schedules, evaluation methodologies, and system reliability. Partner with product design to define user control surfaces that leverage model outputs while keeping clinicians in control. Collaborate with customer facing teams to translate real world feedback into the model development loop.
• Operate with a high bar for quality, speed, and accountability.

Product Lead, AI/ML

• Run discovery on-site at our partner accounts. Meet with the executive sponsor, clinicians, and integration teams to scope the engagement and define success before any code is written.
• Lead a small pod through focused, sprint-style engagements, protecting pod focus and pace.
• Own the product and feature answer for the engagement, partnering with Partner Success on the broader commercial relationship.
• Decide what gets built, what gets declined, and what gets routed to the core roadmap. Hold the line on bespoke requests that don't generalize back to the core product.
• Partner with internal product and engineering teams when an engagement surfaces a net-new product build that belongs on a different track.

Founding Forward Deployed Product Manager

Director

• Drive strong team performance against core KPIs including Implementation NPS, successful pilot conversions, and user activation to contribute to organization engagement goals.
• Own high-impact or strategic implementations within your segment, modeling best-in-class execution practices and setting the standard for the team.
• Proactively identify and manage risks across your team’s implementation portfolio through coaching or direct intervention to drive resolution.
• Own hiring, onboarding, performance management, and ongoing development for implementers within your team.
• Collaborate closely with the Area Director, Implementation to translate the Implementation strategy and priorities into a segment specific execution model that caters to your partner segment.
• Serve as a culture leader for your team, ensuring every team member feels a sense of community, is set up to succeed, and reflects the values and standards that define how we work at Abridge.
• Build strong relationships and work collaboratively with our Commercial organization segment leaders across Sales, Partner Success, and Clinical Success to drive alignment on goals, execution, and operations.

Director of Implementation, Enterprise, Commercial

Full-stack Engineer

• Build and evolve developer infrastructure: Own CI/CD systems, build tooling, and developer platforms that improve velocity and reliability across engineering. Drive measurable improvements in build/test times, deployment frequency, and onboarding experience.
• Design and implement agentic workflows: Build MCP servers, autonomous agents, and AI-assisted tooling that embed AI deeply into the development lifecycle. Help teams integrate these tools effectively into their day-to-day work.
• Own the developer experience: Improve the end-to-end developer journey — from local development and testing to deployment and observability. Identify and eliminate friction, treating internal engineers as your customers.
• Drive technical excellence: Bring strong systems thinking to architecture and tooling decisions that improve developer ergonomics, feedback loops, and development velocity.
• Evaluate and adopt AI tooling: Stay current on AI-powered development tools and guide adoption across the engineering org to deliver measurable productivity gains.

Senior / Staff Software Engineer, Agentic Engineering

Application Engineer

• Secure Development & Architecture Leadership
• Lead Threat Modeling and Design Reviews: Conduct advanced threat modeling and security architecture reviews for complex systems, new products, and platform initiatives.
• Define Security Strategy: Define and implement the technical roadmap for the Application Security program.
• Mentor and Enable: Act as a subject matter expert and trusted advisor to product and engineering teams.
• Conduct Training & Awareness: Develop training materials for engineers to build a foundation of security best practices.
• Vulnerability Management & Incident Response
• Code and Security Reviews: Perform and lead in-depth secure code reviews to identify security vulnerabilities.
• Internal Penetration Testing: Lead internal penetration testing engagements for new products.
• Vulnerability Program Oversight: Design and enhance the end-to-end vulnerability management program.
• Security Incident Response: Serve as an expert on Abridge’s products for security incident response team.

Staff Application Security Engineer

Social Media Manager

• Own Abridge's social strategy across X and LinkedIn, with Instagram as a secondary platform. You will set the editorial direction, the cadence, the content mix, and the standard for what ships.
• Build two parallel social motions in service of one coherent brand: one tuned to the AI and technology community, the other to the healthcare community. The voices, formats, and rhythms will be different by design.
• Run our employee-as-influencer program. You will identify the right internal voices among our clinicians, researchers, and leaders; coach them on platform-native writing; build the operating model that gets them posting consistently; and measure the lift their voices create over time.
• Write at volume and at a high standard. Posts, threads, carousels, comments, and replies will all pass through you as either the first draft or the final eye.
• Brief, capture, and create content across formats. You will storyboard short-form video, direct shoots at events and in the office, edit when speed matters, and brief the Creative team when polish matters. Knowing which mode to operate in is part of the job.
• Build community, not just an audience. This means replying with intention, surfacing customer voices, amplifying the right conversations, and hosting real-time moments around launches and flagship events such as Conversation 2026.
• Use AI as a force multiplier across the entire workflow, from research and ideation to drafting, repurposing, editing, and scheduling. You will set the bar for how the broader marketing organization uses AI for content.
• Measure what matters. You will connect social activity to brand lift, audience growth, engagement quality, and pipeline influence, and bring rigor and transparency to what is and isn't working.
• Partner across the marketing organization with Comms, Product Marketing, Customer Marketing, Events, and Growth. Social is the distribution layer for everything else we ship, and the role only works when those partnerships do.