Abridge

Social Media Manager

• Own Abridge's social strategy across X and LinkedIn, with Instagram as a secondary platform. You will set the editorial direction, the cadence, the content mix, and the standard for what ships.
• Build two parallel social motions in service of one coherent brand: one tuned to the AI and technology community, the other to the healthcare community. The voices, formats, and rhythms will be different by design.
• Run our employee-as-influencer program. You will identify the right internal voices among our clinicians, researchers, and leaders; coach them on platform-native writing; build the operating model that gets them posting consistently; and measure the lift their voices create over time.
• Write at volume and at a high standard. Posts, threads, carousels, comments, and replies will all pass through you as either the first draft or the final eye.
• Brief, capture, and create content across formats. You will storyboard short-form video, direct shoots at events and in the office, edit when speed matters, and brief the Creative team when polish matters. Knowing which mode to operate in is part of the job.
• Build community, not just an audience. This means replying with intention, surfacing customer voices, amplifying the right conversations, and hosting real-time moments around launches and flagship events such as Conversation 2026.
• Use AI as a force multiplier across the entire workflow, from research and ideation to drafting, repurposing, editing, and scheduling. You will set the bar for how the broader marketing organization uses AI for content.
• Measure what matters. You will connect social activity to brand lift, audience growth, engagement quality, and pipeline influence, and bring rigor and transparency to what is and isn't working.
• Partner across the marketing organization with Comms, Product Marketing, Customer Marketing, Events, and Growth. Social is the distribution layer for everything else we ship, and the role only works when those partnerships do.

Senior Social Media Marketer

Program Manager

• AI Adoption & Enablement Programs
• Program Design: Build and continuously improve the company-wide AI enablement program, covering onboarding to AI tools, team-level deep dives, AI Champions, and recurring education formats like the AI Hype Machine series.
• Embedded Enablement: Embed directly with business teams to co-create AI use cases, identify friction points, and run hands-on sessions that build durable capability rather than one-time awareness.
• Prompt Engineering & Workflow Design: Develop training content on prompt engineering, responsible AI use, agentic workflows, and LLM fundamentals calibrated to non-technical audiences.
• Content & Curriculum: Own the content library: tooling guides, use case playbooks, safe-use decision trees, onboarding materials, and recorded walkthroughs. Keep it current as the tooling landscape changes.
• AI Governance & Tool Lifecycle
• Intake & Approval: Own the AI tool intake and evaluation process, the single front door for any new AI tool, connector, or integration request. Evaluate requests against BAA status, data classification, contractual constraints, and compliance posture.
• Tool Registry & Policy: Maintain the Abridge Global SaaS AI Matrix: approved tools, approved connectors, permitted data types, and explicitly not-approved tools. Keep it accurate and make it easy to use.
• Vendor & BAA Coordination: Coordinate with IT, Security, and Legal on BAA execution for AI vendors, tracking coverage and identifying gaps proactively as the agentic tooling landscape evolves.
• Shadow AI Risk: Identify and address shadow AI usage across the organization through policy clarity, fast intake turnaround, and strong communication, making the governed path easier than the ungoverned one.
• Measurement & Reporting
• KPIs & Adoption Metrics: Define and track adoption metrics across approved tools: active usage rates, session depth, intake request volume, and time-to-approval. Report to IT leadership and CISO on a recurring cadence.
• Business Impact: Instrument enablement programs with pre/post fluency assessments, qualitative feedback loops, and outcome proxies. Translate data into program improvements and executive-level reporting.
• Cross-Functional Partnership
• Security & Compliance Alignment: Partner with the CISO and Enterprise Security Director to ensure enablement programs reflect current policy, enforce correct data handling behavior, and surface emerging risk patterns.
• Stakeholder Influence: Work across Engineering, Product, Clinical, and Operations teams to drive adoption of approved tooling and embed AI literacy into how those teams actually work, not just what they know.

AI Enablement Program Manager

Content Marketing Manager

• You'll own the voice and content foundations for our AI — building the standards, style guides, and principles that govern how we communicate across product, marketing, education, and brand
• You'll work closely with researchers, designers, engineers, and ML teams to make sure our voice isn't just documented but actually embedded: in training data, in prompts, in the model itself
• You'll translate the hardest, most technical ideas in AI into language that's honest, warm, and genuinely useful — without corporate gloss
• Partner with product, design, and engineering to advocate for content quality at every stage of the product lifecycle — from model behavior to the last word of a patient visit summary
• Establish the craft and practice of content design at Abridge, raising the bar for how we think and talk about language across the team

Staff Content Designer – Model UX

User Researcher

• Shape Product Strategy with Leadership: Partner with product and design leadership to align on priorities and guide product strategy, ensuring research informs high-level decision-making.
• Lead a High-Impact Research Team: Manage and mentor a small team of researchers by providing strategic guidance and setting clear priorities.
• Prioritize the Research Roadmap: Ensure the research team is focused on the highest-impact opportunities and aligning efforts with business goals and user needs.
• Drive End-to-End Research: Lead research across the product lifecycle; Identify the right methods for each question and execute with rigor.
• Translate Complexity into Insight: Synthesize complex qualitative and quantitative data into clear, actionable insights.
• Influence Product and Design Direction: Partner closely with product managers, designers, and engineers to shape roadmaps, inform decisions, and prioritize opportunities.
• Build Empathy and Alignment Across Teams: Communicate findings in compelling and accessible ways. Create shared understanding through storytelling, artifacts, and rituals that keep users top of mind.
• Elevate the Practice of Research: Set a high bar for quality, rigor, and impact. Mentor others, introduce new methods, and continuously improve how research contributes to the organization.
• Bring the Voice of the Clinician into Every Decision: Develop a deep understanding of clinicians, patients, and care teams. Surface insights that reflect real-world workflows, constraints, and needs — ensuring the product aligns with how healthcare actually works.

User Research Lead

Engineering Manager

• Lead and grow a high-performing team of AI inference engineers focused on building and scaling infrastructure for Abridge’s products and APIs
• Own the technical direction of our inference systems—making key decisions around batching, throughput, latency, and GPU utilization
• Architect and scale inference infrastructure for reliability, efficiency, and observability; lead incident response
• Benchmark and eliminate bottlenecks throughout the inference stack
• Partner with ML Research teams on model optimization, quantization, and deployment
• Develop APIs for AI inference used by both internal teams and external customers
• Recruit, mentor, and develop engineering talent; establish team processes, engineering standards, and operational excellence
• Work closely with the GenAI Platform, Data, and Product teams to plan and execute projects that directly impact clinicians and patients

Engineering Manager, Model Inference

• Own the delivery of key initiatives focused on improving developer experience and velocity across the engineering organization.
• Drive measurable improvements in developer productivity, including build and test times, deployment frequency, and onboarding experience.
• Bring strong systems thinking and technical judgment to guide architecture and tooling decisions that improve developer ergonomics, feedback loops, and overall development velocity.
• Evaluate and adopt AI-powered development tools and workflows, and guide the organization in effectively leveraging them to improve productivity and code quality.
• Partner with leadership to grow and scale the team while contributing to hiring efforts.
• Manage, mentor, and support a team of engineers, fostering a culture of ownership, collaboration, and accountability.
• Drive strong execution practices, including sprint planning, prioritization, and stakeholder communication.
• Own and improve the end-to-end developer experience across the organization, including local development, testing, deployment, and observability workflows.
• Lead the adoption of AI-assisted development workflows, including code generation, debugging, testing, and operational tooling.

Engineering Manager, AI Productivity

• Own the delivery of key initiatives focused on improving developer experience and velocity across the engineering organization.
• Bring strong systems thinking and technical judgment to guide architecture and tooling decisions that improve developer ergonomics, feedback loops, and overall development velocity.
• Contribute to hiring efforts by identifying strong candidates, maintaining a high hiring bar, and helping evolve the hiring process.
• Manage, mentor, and support a team of engineers, helping them grow in their careers and deliver high-impact work.
• Drive strong execution practices, including sprint planning, prioritization, and stakeholder communication.
• Own and improve the end-to-end developer experience across the organization, including local development, testing, deployment, and observability workflows.

IT Support

• Design and implement automated workflows for user provisioning/de-provisioning, access management, onboarding/offboarding, and self-service IT processes across the core SaaS stack (Google Workspace, Slack, GitHub, Rippling, etc.).
• Build and maintain reliable integrations between enterprise systems using REST APIs, webhooks, and event-driven patterns.
• Implement and maintain automated IAM processes — including role-based access control (RBAC), least-privilege enforcement, and access review automation — in alignment with compliance requirements.
• Automate ticket routing, lifecycle management, and CMDB updates within the IT service management platform.
• Develop automated controls and evidence collection pipelines that support SOC 2 and HIPAA audit requirements.
• Produce clear technical documentation for all automation solutions and actively participate in architecture and code reviews.

Senior IT Engineer

Operations

• Serve as a senior escalation point for complex hardware, software, SaaS, identity and access-related issues across a macOS-primary environment; resolve issues directly alongside the team.
• Own the health and performance of the IT Operations queue, triaging and prioritizing tickets to meet SLA targets, while leveraging ticket metrics (volume, resolution time, backlog, CSAT) and trends to drive staffing, process, and tooling decisions.
• Define, document, and continuously improve support processes, escalation paths, runbooks, and knowledge base content to drive consistent, high-quality outcomes.
• Serve as a technical mentor and day-to-day guide for support staff, sharing knowledge, reviewing ticket handling, and helping the team level up without acting as their direct manager.
• Own the execution of IT onboarding and offboarding workflows, ensuring new hires are fully provisioned and departing employees are fully deprovisioned in alignment with security and compliance requirements.
• Maintain accurate asset inventory, oversee device provisioning and return processes, and identify opportunities to improve support tooling.
• Ensure support practices align with HIPAA and SOC 2 requirements, particularly around access management, device handling, and data sensitivity.
• Communicate clearly and professionally with employees at all levels, including executives, on support status, incidents, and IT policy.
• Manage end-to-end IT procurement, partnering with Finance and vendors to optimize costs, renewals, and licensing across the organization.

IT Operations Team Lead

Brand Designer

• Define and evolve our brand to position us as a leader in healthcare AI. Establish principles and direction that guide the brand at scale.
• Inspire and elevate the design team through thoughtful critique, ambitious vision, and clarity of perspective. Drive alignment across stakeholders and confidently articulate the “why” behind creative decisions.
• Translate complex strategy into compelling campaigns, brand moments, and experiences. Build narratives that feel cohesive across touchpoints and emotionally resonant across audiences.
• Evolve and expand our brand system to support future growth. Create flexible frameworks, templates and libraries, that empower others while maintaining cohesion.
• Partner cross-functionally to concept and launch new initiatives from the ground up. Bring both strategic direction and hands-on craft to early-stage work.
• Model world-class fundamentals across typography, layout, composition, and color. Flex the brand across digital, print and experiential work, maintaining a level of polish and cohesion throughout.

Brand Design Director

Full-stack Engineer

• Design, build, and support the robust cloud-based services we need for our rapidly-growing business
• Make and implement technology decisions that support business needs without compromising security, privacy, or quality
• Research commercial and open-source solutions, and make build vs buy recommendations to bring new capabilities into the technology organization. You’ll have a say in the technology strategy — not just implementation details
• Enhance existing systems to add new functionality, and to improve performance, stability, quality, and security
• Advocate for high standards; make quality-of-life improvements to the codebase; and help limit the growth of technical debt
• Build deep user empathy and maintain a user-centric mindset
• Communicate regularly and effectively within and on behalf of our cross-functional product delivery teams. You’ll work with other disciplines including design, product, machine learning, and infrastructure, and will have opportunities to learn from and contribute to projects across the company
• Mentor and learn from other engineers

Staff Software Engineer

Customer Success Manager

• Build and execute full-funnel email and lifecycle programs across nurture, newsletter, ABM, and customer marketing motions, leveraging AI tools for segmentation, personalization, and content iteration to drive engagement and pipeline growth.
• Own the email and CRM roadmap—define the segmentation logic, journey architecture, and cadence rules that make every touchpoint feel timely and earned.
• Develop campaign briefs, timelines, and project plans, ensuring smooth, on-time delivery with clear ownership and accountability across nurture builds, newsletter cycles, and lifecycle launches.
• Partner closely with the demand gen and sales to translate buyer personas and pipeline needs into templated and triggered sequences for priority accounts—equipping reps with personalization tokens, dynamic content, and follow-ups that compound over the cycle.
• Collaborate with creative, product marketing, and customer marketing to develop messaging and assets that speak directly to enterprise audiences and to our existing customer base from executives to end-user clinicians.
• Own deliverability, governance, and the data layer—maintain sender reputation, manage suppression and consent, monitor inbox placement, and partner with marketing ops on lead routing, scoring, attribution, and CRM data quality.
• Manage performance metrics across opens, CTR, MQL conversion, pipeline influence, and revenue contribution, grounding decisions in real-world data and translating insights into clear, prioritized next steps.
• Run a disciplined experimentation program across subject lines, send times, content, CTAs, and segmentation—bringing rigor and transparency to what's actually moving the needle.

Senior Email, CRM Marketer

General Counsel

• Actively advise on and drive a wide range of litigation and pre-litigation matters, partnering with internal teams on fact-finding, demand letter responses, and third-party information requests.
• Manage and oversee outside counsel and insurance providers, to deliver favorable outcomes while effectively managing costs.
• Oversee subpoena requests with a pragmatic approach that balances speed, rigor, and practicality.
• Proactively identify, analyze, and mitigate legal risks, developing litigation strategies aligned with business priorities.
• Serve as a trusted advisor on employment law issues across the full employee lifecycle — including hiring, performance management, leaves of absence, accommodations, terminations, workplace investigations, restrictive covenants, wage and hour, and privacy.
• Review, draft, and consult on employment-related agreements, including offer letters and separation agreements.
• Support the development of templates, policies, and procedures that promote compliance with applicable laws and regulations.
• Collaborate with cross-functional teams to support the successful execution of significant projects and initiatives, including by contributing to M&A employment and benefits matters (diligence, offer documents, integration activities).
• Partner with People team functions and internal stakeholders to develop scalable, risk-based solutions that identify areas of risk and opportunity and drive business outcomes.

Senior Corporate Counsel, Employment & Litigation

Customer Support

• Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions.
• Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
• Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
• Dig deep and be curious about solving complex issues!

Customer Support Specialist – Overnight Shift

• Execute on M&A and other strategic transactions end-to-end, including due diligence, deal structuring, drafting and negotiating definitive agreements, managing post-closing integration, and overseeing outside counsel.
• Support capital markets activities, equity administration, and corporate governance matters, including investor relations support and board preparation.
• Manage Abridge's corporate insurance programs, working closely with brokers and Finance.
• Design, implement, and continuously improve scalable legal processes, templates, and playbooks to drive efficiency and consistency across corporate and strategic transactions.
• Act as a trusted business partner to stakeholders across Finance, People, and Operations, translating complex legal issues into clear, actionable guidance.