Abridge

Manager

• Lead, mentor, and scale a high-impact team of NLP/ML researchers, fostering a culture of technical rigor, creativity, and scientific excellence.
• Set R&D strategy that aligns with company priorities in areas like:
• - Clinical NLP, summarization, and dialogue understanding.
• - Agentic capabilities, retrieval-augmented generation, reasoning, and tool-use.
• - Multimodal and multilingual algorithms.
• - Reinforcement learning, preference optimization, and reward modeling.
• - Robustness, safety, and evaluation of LLM-powered systems.
• Grow talent pipelines by recruiting world-class researchers and nurturing career development through coaching and mentorship.
• Balance long-term vision with near-term impact, ensuring research not only advances the field but also translates into product-grade systems.
• Partner with engineering teams and clinicians to operationalize novel algorithms into clinician-facing workflows, optimizing both quality and efficiency.
• Ensure safety and robustness in deployment, shaping the standards for evaluation in clinical AI.
• Represent Abridge in the global ML/NLP research community through publications, conference presentations, and industry/academic partnerships.

ML Science Manager

Engineering Manager

• Visionary leadership: Scope, resource, evangelize, and execute developer platform and cloud infrastructure solutions across environments and clouds, real-time streaming infrastructure under immense scale, compute as well as AI -at-edge infrastructure, and the most ambitious cloud security roadmap in the entire tech industry. Collaborate with department heads across product engineering, security, product management, commercial, and more to develop, align, and execute an extremely ambitious strategic roadmap.
• Gifted tactician: We have an extremely diverse set of challenges all happening at the same time. We don’t expect you to code, but we expect you to be able to work at the level of small tiger teams to unblock, enable, and drive execution and solutioning.. You’ll need to be creative on multiple dimensions and juggle several ambiguous and tricky problems at a time, at any given time.
• Recruiter extraordinaire: You’ll have all the resources you need at your disposal to scale out your team to meet this roadmap - both ICs and managers. You’ll need to be able to attract top talent and hire quickly while maintaining a consistently high bar. You’ll iterate on the hiring process along with other leaders, improve diversity and equity, retain and maximize the effectiveness of an extremely senior team, and make strategic bets on the people that will take us to the next level.
• Mentor to the mentors: The engineering team you’ll be managing, and all the teams you’ll be partnering with, are quite senior-heavy. You’ll be working to develop their careers, create top-of-ladder development opportunities, and continuously raise the bar for your staff as well as your peers and leaders in their abilities and awareness. You’ll need to earn their trust, lead by example, be a doctor rather than a judge for organizational and people challenges, and help establish and maintain a hivemind de-siloed culture across all engineering pods.

Senior Engineering Manager, Platform

Technical Recruiter

• Source Senior Engineering & Product Leaders: Identify, engage, and nurture relationships with Engineering Managers, Directors, Product Leaders, and senior technical talent across software, infrastructure, ML, and product domains.
• Market & Org Mapping: Develop deep organizational intelligence on top companies—charting leadership structures, team compositions, and reporting lines across both engineering and product functions.
• Talent Strategy: Partner closely with recruiters, engineering leaders, and product executives to define ideal leadership profiles, calibrate on role scope, and refine sourcing strategies for high-impact technical and product leadership roles.
• Candidate Engagement: Craft thoughtful, personalized outreach to inspire engineering and product leaders to explore Abridge’s mission and vision. Build long-term relationships that position Abridge as a destination for top-tier leadership talent.
• Pipeline Development: Build and manage a steady pipeline of current and future leadership talent to support both near-term and long-term hiring needs across engineering and product.
• Talent Insights: Deliver actionable market intelligence on leadership talent availability, compensation trends, and competitive movement across engineering and product landscapes.
• Operational Excellence: Maintain clear records and progress tracking in our ATS (Ashby) and ensure consistent communication on pipeline health and sourcing performance.

Senior Technical Sourcer

Program Manager

• Build Abridge’s university presence: Establish Abridge as a destination for top student talent by developing authentic, engaging, and differentiated brand campaigns.
• Own early career programs: Design and manage scalable internship and new graduate programs, from sourcing through conversion.
• Tell our story: Partner with Marketing and People teams to create compelling content (social, digital, on-campus materials) that showcases Abridge’s mission, culture, and impact.
• Strategic partnerships: Cultivate strong relationships with faculty, career centers, and student organizations to deepen Abridge’s campus presence.
• Event leadership: Plan and execute high-impact recruiting events (tech talks, career fairs, hackathons), ensuring every touchpoint reinforces our talent brand.
• Candidate experience: Deliver a transparent, human-centered recruiting journey through high-touch and transparent communications that represent our brand.
• Intern program management: Onboard and support interns, coordinate mentorship, facilitate feedback, and drive intern-to-full-time conversion.
• Measure and refine: Track metrics like conversion rates, brand reach, and candidate satisfaction to continuously improve impact.

University Recruiting Program Manager

Brand Designer

• Own and evolve the brand identity. Ensure visual cohesion throughout all of our channels and strengthen trust and recognition across every audience interaction.
• Craft narratives that elevate our brand. You’ll work across different mediums, design campaigns and build experiences that translate complex business ideas into a clear and compelling narrative.
• Create scalable design systems. Develop templates, build design systems and shape the evolution of the brand.
• Translate data and insights into creative concepts that differentiate us. Help us continuously push the mark forwards and position ourselves as industry leaders.
• Collaborate across teams. Work alongside stakeholders and fellow designers to help produce assets that elevate our brand, and ensure a high level of polish and consistency across the company.

Senior Brand Designer

• Recruit, retain, develop, and mentor engineers with a mix of full-stack expertise.
• Work closely with stakeholders such as product managers, designers, and customers to plan, execute, and support multiple projects simultaneously.
• Help set business context for the team and apply your knowledge of business and software engineering to guide architectural discussions; anticipate and resolve technical challenges; and advocate for technology projects.
• Set a high standard for your team including software quality; communication; collaboration; and compliance with industry and regulatory standards.

Engineering Manager – Core Notes

General Counsel

• Serve as product counsel, partnering across the engineering, product, and security teams to support product design, development, and deployment.
• Provide actionable legal guidance on regulatory, privacy, and compliance matters, including HIPAA, CCPA/CPRA, and the evolving AI/ML landscape.
• Advise on healthcare regulatory compliance, including FDA, FTC, fraud and abuse (FCA, AKS), and related state laws.
• Partner with other cross-functional teams including policy, partner experience, marketing, IT, finance, corporate development, and commercial to ensure alignment and mitigate risk.
• Support privacy impact assessments, compliance risk assessments, and data governance efforts and frameworks.
• Coordinate with external counsel to resolve specialist issues and ensure fast delivery of actionable legal guidance and risk analysis.
• Monitor emerging regulations around AI, data use, and healthcare technology and advise internal stakeholders on their implications.

Senior Corporate Counsel

AI Engineer

• Design and build GenAI systems that turn LLMs into composable, dependable tools—leveraging retrieval, tool use, agentic reasoning, and structured outputs.
• Design and implement a highly reliable and scalable agent runtime: orchestration, shared state and memory, tool-calling interfaces, and scheduling for cost, latency, and quality.
• Build secure, sandboxed execution for agent actions and code; optimize cold start, isolation, and observability.
• Ship unified interfaces for multiple model sizes and providers; integrate with open tool ecosystems such as MCP-style connectors for data and actions.
• Develop an evaluation platform for online and offline assessments, A/B tests, safety checks, and regression gates that improve agent reliability over time.
• Partner with Research to deliver new agent capabilities end to end—from prototype to production.

Software Engineer, Gen AI Platform

Product Designer

• Drive Strategic Design Vision
• Define and execute the design strategy across multiple products and surfaces (mobile, desktop, API integrations)
• Create design principles that balance "invisible intelligence" with user control and transparency
• Build design moats that make our products irreplaceable through personalization, workflow integration, and network effects
• Establish how design can accelerate our three strategic priorities: defending our core, extending value beyond documentation, and diversifying revenue streams
• Lead Product Design
• Design for complex multi-stakeholder environments where buyers (CFOs, CIOs) differ from end users
• Create coherent experiences across different EHR integrations and technical constraints
• Develop information architecture for data-dense, real-time applications
• Design AI-powered features that build trust through radical transparency
• Balance speed of delivery with quality in a fast-moving, competitive market
• Build and Scale the Design Organization, Including User Research
• Grow and mentor a world-class design team (currently 3, scaling to 15+)
• Start User Research Organization
• Establish design systems and processes that enable autonomous teams
• Foster a culture of customer obsession, rapid iteration, and measurable impact
• Partner with recruiting to attract top talent in a competitive market
• Drive Cross-functional Excellence
• Partner with product and engineering to shape product strategy and roadmap
• Collaborate with sales and customer success to understand enterprise customer needs
• Work with clinical teams to translate complex domain requirements into intuitive experiences
• Influence without authority across a highly matrixed organization
• Measure and Communicate Impact
• Define design metrics that connect to business outcomes (adoption, retention, revenue)
• Build the case for design investment through clear ROI demonstration
• Present design strategy and progress to executive team and board
• Champion user needs while balancing technical constraints and business requirements

Director, Product Design

Senior Product Design Manager

• Lead a team of US-based full-stack engineers building EHR (Electronic Health Record) interoperability capabilities
• Guide frontend and backend development primarily in Typescript, React, NextJS, and Node
• Create reliable, secure integrations with EHR systems and implement healthcare data standards (e.g., HL7, FHIR)
• Plan, execute, and support multiple projects simultaneously; own the engineering process and output of the team
• Recruit, retain, and mentor engineers; provide regular feedback and create opportunities for career growth
• Drive technical leadership: set business context, guide architectural discussions, and advocate for technology projects
• Anticipate and resolve technical challenges in connecting with EHR APIs, managing protected health information (PHI), and maintaining HIPAA compliance
• Champion software quality, communication, collaboration, and compliance with industry and regulatory standards
• Work closely with product managers and customers to align project plans and deliverables

Financial Planning and Analysis

• Run the Daily Accounting Engine: Manage accounts payable, accounts receivable, collections, cash applications, and reconciliations to ensure smooth daily operations.
• Execute the Month-End Close: Prepare journal entries, reconciliations, and variance analyses, driving a timely and accurate close process.
• Support Revenue and Billing: Own customer invoicing, revenue recognition under ASC 606, and monitor collections to maintain cash flow.
• Be Audit-Ready: Assist with external audits by preparing schedules, supporting documentation, and contributing to technical accounting memos.
• Maintain Reporting Discipline: Keep subledgers, schedules, and reconciliations current for weekly reporting readiness.
• Document and Strengthen Processes: Build and refine accounting policies, workflows, and checklists to support accuracy, consistency, and scalability.
• Learn and Apply Automation: Partner with the Controller to explore automation and systems improvements (ERP, billing, expense management) that reduce manual work.
• Grow into Strategic Projects: Gain exposure to system implementations, stock-based comp, and cross-functional reporting initiatives.
• Reporting: Report directly to the Controller and own the monthly close within the first 90 days.

Financial Operations Lead

Chief Marketing Officer

• Oversee and optimize the calendars of the Chief Commercial Officer (CCO), including inbox triaging and time management.
• Support at least one additional executive at the Vice President level after ramp.
• Manage logistics for meetings, travel, and events; build relationships with internal and external stakeholders.
• Collaborate with Executive Operations Partners across the company to streamline administrative processes and implement solutions.
• Provide help to other Executive Operations partners for team events like offsites and company events, as needed.
• Report directly to the leadership team and enable growth of the leadership team.

Executive Operations Partner – Chief Commercial Officer

Customer Success Manager

• Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.
• Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.
• Understand user workflows, pain points, and objectives to align our solutions with their needs.
• Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.
• Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.
• Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.
• Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
• Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions.
• Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.
• Track customer expansion metrics and contribute to revenue growth targets.
• Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
• Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.
• Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.

Partner Success Director, Key Accounts

Revenue Operations

• Coordinate Commercial Activities: Schedule, organize, and align customer demos, roadmap meetings, and internal commercial sessions, ensuring seamless execution and communication.
• Support Marketing Operations: Assist with list uploads, coordinate outreach efforts, and collaborate with marketing to streamline campaign execution.
• Maintain CRM Integrity: Regularly audit, clean, and maintain CRM data to ensure accuracy and completeness for reliable reporting.
• Process Deals and Orders: Facilitate processing of orders and deals and communicate information to finance for revenue compliance and recognition.
• Process Optimization: Identify and suggest process improvements to enhance operational efficiency and reduce redundancies.
• Cross-Functional Collaboration: Partner with Sales, Marketing, Partner Success, Finance, and Revenue Operations to support initiatives, reporting, drive alignment, and enhance effectiveness.

Revenue Operations Associate

Customer Support

• Delight Abridge users by providing timely support in troubleshooting problems and answering questions
• Provide user feedback to product and operational teams to identify pain points and advocate for the user experience
• Navigate CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
• Dig deep and be curious about solving complex issues
• Set the standard for customer experience with both enterprise and individual customers
• Help build and scale the customer support department to meet growing business demands

Customer Support Specialist

Partner Success Director – Strategic Accounts

Support Engineer

• Provide hybrid technical support from the San Francisco office, delivering both on-site and remote support.
• Be the face of the internal support team at the physical walk-up help desk and provide white glove timely support and answers to staff questions.
• Serve as the first point of escalation to triage tickets, manage account access for SaaS products, and provide hardware/software support for desktop tools and conference rooms.
• Assist with ad-hoc and team projects as needed and collaborate across departments to enhance support processes and optimize workflows.
• Dig deep to solve complex issues and share best practices and learnings with staff.
• Contribute to a culture of continuous improvement and help uphold best practices while delivering exceptional customer service.

IT Support Engineer

Implementation Specialist

• Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.
• Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
• Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
• Identify and manage project risks and issues, and develop contingency plans as needed.
• Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.
• Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.
• Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.
• Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.

Implementation Manager – Strategic Accounts

• Shape the product experience at Abridge, setting a high bar for taste, clarity, and strategic thinking across initiatives
• Collaborate deeply with cross-functional partners and immerse in clinical workflows
• Prototype new ideas and refine existing features, translate ideas into high-fidelity designs, prototypes, and user flows
• Advocate for design excellence at every stage of the product lifecycle
• Engage in user research, synthesize insights, and ensure design decisions are rooted in user needs

Senior Product Designer

• Abridge is an AI-powered healthcare company that transforms patient-clinician conversations into structured clinical notes.
• Redesign healthcare delivery experiences to give clinicians back time and reduce cognitive load.
• Shape product experience across initiatives affecting clinicians, patients, and care teams.
• Collaborate with cross-functional partners and immerse in clinical workflows to solve ambiguous problems.
• Simplify complex clinical workflows and AI capabilities into intuitive user experiences.
• Elevate visual and interaction design, push design standards, and execute high-fidelity designs and prototypes.
• Lead end-to-end design execution and champion user-centered design through research and synthesized insights.

Staff Product Designer

People Operations

• Abridge: AI-powered healthcare company transforming patient-clinician conversations into structured clinical notes.
• Role overview: Senior People Operations Generalist focused on immigration, compliance reporting, benefits administration, and leave management.
• Own immigration processes end-to-end for employees and candidates, including visa applications, renewals, audits, and partnership with legal counsel.
• Manage compliance programs, including audits, harassment prevention training, and other regulatory mandates.
• Lead compliance reporting requirements such as EEO-1, VETS-4212, and state-specific filings, ensuring timely and accurate submissions.
• Administer employee benefits and leaves, including health and wellness programs, paid and unpaid leaves (e.g., FMLA, ADA, parental), and benefits enrollments and renewals.
• Partner on policy development and updates for a multi-state employee base.
• Maintain internal documentation (policies, calendars, audit trails) and build scalable processes.
• Support audits and respond to regulatory inquiries with organized documentation and process transparency.
• Collaborate cross-functionally with Payroll, Legal, Finance, and IT to deliver seamless employee experiences.