Partner Success Manager

Abridge

Partner Success Manager ensuring customer satisfaction with healthcare AI solutions at Abridge. Collaborating with clients to drive engagement, adoption, and effective use of products and services.

Posted 7/16/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within the healthcare ecosystem, focusing on relationship building, product training, and proactive problem-solving to enhance user experience and drive adoption. Skilled in collaborating with cross-functional teams to align solutions with client needs and contribute to revenue growth.

Highest-signal resume keywords

Customer Success ManagementHealthcare Ecosystem KnowledgeEffective Communication SkillsProblem-Solving SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsRelationship BuildingProactive MindsetMultitasking

Tools & Technologies

CRM SoftwareCustomer Success Tools

Industry Keywords

Enterprise BusinessesHealth SystemsClinician SatisfactionUser WorkflowsValue Attainment

About the role

Key responsibilities & impact

Build and maintain strong relationships with assigned customers including their clinicians to ensure retention and support continued growth.
Act as a trusted advisor to customers, offering guidance and best practices to growth utilization and adoption of Abridge across the organization.
Understand user workflows, pain points, and objectives to align our solutions with their needs.
Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.
Proactively identify and address any issues or concerns raised by stakeholders and clinicians, collaborating with internal teams to provide timely resolutions.
Monitor and proactively communicate Abridge value, ROI and results including clinician satisfaction and adoption rates.
Proactively identify opportunities for improvement in end user experience and proactively address any adoption challenges identified within our data.
Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
Conduct regular business reviews with key executive stakeholders to demonstrate value attainment, highlight growth and utilization, share learnings and best practices and align around continued opportunity to expand our collective impact.
Educate customers on upcoming product releases, new features, new products, and related best practices highlighting their potential benefits and ROI.
Track customer expansion metrics and contribute to revenue growth targets.
Support clinician users in partnership with the clinical success team and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.
Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.
Coordinate responses to technical issues with internal and partner stakeholders.

Requirements

What you’ll need

Proven experience as a Customer/Partner Success Manager or in a similar customer-facing role.
3+ years of experience working in or with enterprise businesses, preferably health systems.
Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.
Clear and effective communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.
Technical aptitude and ability to quickly understand and effectively communicate complex software solutions.
Strong problem-solving skills, with a proactive and results-oriented mindset.
Ability to multitask and manage multiple client relationships simultaneously.
Familiarity with CRM software and customer success tools is a plus.
Strong organizational and project management capabilities.

Benefits

Comp & perks

Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax-free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full-time employees.