Staff Content Designer – Model UX

Abridge

Principal-level content designer at Abridge shaping AI communication for healthcare interactions. Transforming complex language for clinicians and patients in medical settings.

Posted 5/22/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $188,000 - $261,000 per yearWebsite

Tech Stack

Tools & technologies

SOAP

About the role

Key responsibilities & impact

You'll own the voice and content foundations for our AI — building the standards, style guides, and principles that govern how we communicate across product, marketing, education, and brand
You'll work closely with researchers, designers, engineers, and ML teams to make sure our voice isn't just documented but actually embedded: in training data, in prompts, in the model itself
You'll translate the hardest, most technical ideas in AI into language that's honest, warm, and genuinely useful — without corporate gloss
Partner with product, design, and engineering to advocate for content quality at every stage of the product lifecycle — from model behavior to the last word of a patient visit summary
Establish the craft and practice of content design at Abridge, raising the bar for how we think and talk about language across the team

Requirements

What you’ll need

8+ years of experience in content design, UX writing, or a closely related discipline, with a portfolio that spans enterprise and consumer or patient-facing products
Demonstrated experience building AI style guides and writing content standards that shape model behavior — not just surface copy
A working understanding of how LLMs are trained; you know the difference between pre-training and post-training and how that affects the way you do your job
A track record of making highly technical concepts feel clear, honest, and human — without softening the truth or adding gloss
The range to write for a cardiologist reviewing a SOAP note and a patient reading their first-ever visit summary — and know exactly what each one needs

Benefits

Comp & perks

Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content designUX writingAI style guidescontent standardsmodel behaviorLLMs trainingpre-trainingpost-trainingtechnical writingportfolio development

Soft Skills

communicationcollaborationadvocacyclarityempathycreativityattention to detailadaptabilitycritical thinkinguser-centered design