Customer Support Specialist – Overnight Shift

Abridge

Customer Support Specialist delivering timely support for Abridge’s AI healthcare platform. Responsible for troubleshooting and enhancing user experience in a remote role.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $41 - $48 per hourWebsite

About the role

Key responsibilities & impact

Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions.
Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
Dig deep and be curious about solving complex issues!

Requirements

What you’ll need

Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team.
Love interacting with our customers and are happy to work hard. Whether it’s weekends or evenings, willing to step in and help because you believe in our mission
Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner
Are extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
Can work with speed and are results driven.
Thrive in a fast-paced environment and willing to roll with the punches
Possess excellent computer skills and comfortable with technology
Bonus Points If: Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)
Worked in CRM/Ticketing systems with rigorous tracking

Benefits

Comp & perks

Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
... and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service supporttechnical troubleshootingdata analysisCRM tool navigationticketing systemsproblem-solving

Soft Skills

communication skillsorganizational skillsattention to detailresults drivenability to manage multiple prioritiesadaptabilitycuriosity