AI Enablement Program Manager

Abridge

AI Enablement Program Manager overseeing company-wide AI adoption, promoting tool literacy and governance strategies at Abridge. Collaborating with IT and business leads to ensure compliance and speed in AI tool usage.

Posted 5/28/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $176,000 - $195,000 per yearWebsite

About the role

Key responsibilities & impact

AI Adoption & Enablement Programs
Program Design: Build and continuously improve the company-wide AI enablement program, covering onboarding to AI tools, team-level deep dives, AI Champions, and recurring education formats like the AI Hype Machine series.
Embedded Enablement: Embed directly with business teams to co-create AI use cases, identify friction points, and run hands-on sessions that build durable capability rather than one-time awareness.
Prompt Engineering & Workflow Design: Develop training content on prompt engineering, responsible AI use, agentic workflows, and LLM fundamentals calibrated to non-technical audiences.
Content & Curriculum: Own the content library: tooling guides, use case playbooks, safe-use decision trees, onboarding materials, and recorded walkthroughs. Keep it current as the tooling landscape changes.
AI Governance & Tool Lifecycle
Intake & Approval: Own the AI tool intake and evaluation process, the single front door for any new AI tool, connector, or integration request. Evaluate requests against BAA status, data classification, contractual constraints, and compliance posture.
Tool Registry & Policy: Maintain the Abridge Global SaaS AI Matrix: approved tools, approved connectors, permitted data types, and explicitly not-approved tools. Keep it accurate and make it easy to use.
Vendor & BAA Coordination: Coordinate with IT, Security, and Legal on BAA execution for AI vendors, tracking coverage and identifying gaps proactively as the agentic tooling landscape evolves.
Shadow AI Risk: Identify and address shadow AI usage across the organization through policy clarity, fast intake turnaround, and strong communication, making the governed path easier than the ungoverned one.
Measurement & Reporting
KPIs & Adoption Metrics: Define and track adoption metrics across approved tools: active usage rates, session depth, intake request volume, and time-to-approval. Report to IT leadership and CISO on a recurring cadence.
Business Impact: Instrument enablement programs with pre/post fluency assessments, qualitative feedback loops, and outcome proxies. Translate data into program improvements and executive-level reporting.
Cross-Functional Partnership
Security & Compliance Alignment: Partner with the CISO and Enterprise Security Director to ensure enablement programs reflect current policy, enforce correct data handling behavior, and surface emerging risk patterns.
Stakeholder Influence: Work across Engineering, Product, Clinical, and Operations teams to drive adoption of approved tooling and embed AI literacy into how those teams actually work, not just what they know.

Requirements

What you’ll need

Experience: 5 - 8 years in a technical program management, enablement, or IT role with a focus on technology adoption. Direct experience with AI or enterprise SaaS rollouts required.
AI Fluency: Demonstrated hands-on experience with generative AI tools (Claude, ChatGPT, Cursor, or equivalent), agentic workflows, and prompt engineering. You don’t need to write production code, but you need to understand how these systems work well enough to teach and govern them.
Compliance Awareness: Familiarity with data handling requirements in regulated environments (HIPAA experience strongly preferred). You understand why the guardrails exist and can communicate that without being preachy.
Program Management: Proven ability to design, launch, and iterate on multi-stakeholder programs. Comfortable owning a roadmap, managing intake queues, and driving cross-functional deliverables without a large team.
Communication: Exceptional written and verbal communication. Able to translate complex AI and security concepts into language that engineers, clinicians, executives, and ops staff can all act on. Strong presentation and facilitation skills required.
Data-Driven: Comfortable defining metrics, building tracking mechanisms, and using data to make program decisions. Not a data engineer, but fluent enough to instrument and analyze.

Benefits

Comp & perks

Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI enablementprompt engineeringagentic workflowsgenerative AI toolsprogram managementdata analysisKPI trackingcompliance awarenesstool evaluationcurriculum development

Soft Skills

communicationstakeholder influencecross-functional collaborationpresentation skillsfacilitation skillsproblem-solvingadaptabilityleadershiporganizational skillsdata-driven decision making