AAPC

Project Manager

• Coordinates new client on boarding for invoicing, projects, Share Point set up, and EMR accesses.
• Communicates regularly with clients including performing follow-up on EMR accesses, project schedules and uploading medical record information, sending project reports / deliverables, scheduling meetings and education calls and solve for problems that may arise.
• Supervise and mentor a small team of employees.
• Provide guidance and support to ensure projects milestones are met.
• Attend daily operational meeting to report status of projects.
• Support Project Leads, Managers, and Directors as they oversee client needs and expectations to ensure projects meet scope, requirements, and deliverables are on-time and of high quality.
• Keep internal reporting and tracking tools up to date to ensure accurate information for invoicing clients and performance monitoring.
• Support Operations Manager in monthly client and contractor invoicing.
• Perform production work as needed to ensure on-time delivery of work to clients.
• Perform quarterly quality reviews of coordinator I and II performance.
• Track team member performance, provide feedback and implement improvements to enhance production and quality.
• Support team with department key performance indicators and goals (SLAs).
• Embrace workforce transformation by engaging in continuous knowledge expansion across additional functional areas and/or upskilling (learning new skills) to support evolving organizational and client needs.
• Contribute to organizational optimization by collaborating to identify opportunities for process improvement and supporting continuous enhancements to workflows and operations that promote quality and efficiency.
• Prepares oral and/or written reports of client and audit activity for Manager, meeting with them on a regular basis to review individual performance, mentoring, and succession planning.

Project Coordinator

General

• Report to Operations Manager and assist with the managing of daily office activities and assignments of audits performed for clients
• Primarily pull and process medical record information by accessing client’s EMR system and making ready for coder/auditor staff
• Perform data entry and claims imports according to client guidelines for accuracy and client reporting
• Communicate regularly with clients including performing follow-up on missing or incomplete medical record information, sending project reports/deliverables to ensure on-time delivery of work and of high quality
• Keep internal reporting and tracking tools up to date to ensure accurate information for invoicing clients and performance monitoring
• Meet team quality and production metric standards
• Support team with department key performance indicators and goals (SLAs)
• Embrace workforce transformation by engaging in continuous knowledge expansion across additional functional areas and/or upskilling (learning new skills) to support evolving organizational and client needs
• Contribute to organizational optimization by collaborating to identify opportunities for process improvement and supporting continuous enhancements to workflows and operations that promote quality and efficiency
• Prepares oral and/or written reports of client and audit activity for Manager, meeting with them on a regular basis to review individual performance, mentoring, and succession planning.

Audit Coordinator

Business Development Rep

• Outbound Pipeline Generation: Make high-volume outbound calls daily to colleges, universities, technical schools, workforce boards, and training centers
• Inbound Lead Conversion: Respond to inbound marketing leads, web inquiries, and call-in leads with urgency
• Running a Full Desk: Own the full sales cycle for new partnerships
• Collaboration and Team Enablement: Work alongside two senior B2B reps, three peers, an SDR, and a marketing team who will support your development
• Targets and Metrics: Consistently hit weekly activity goals, including dials, talk time, and new opportunities created

Business Development Representative

Education Specialist

• Support AAPC learners in Practicode, self-paced, and other online courses
• Instruct and encourage learners by accurately answering questions via email and phone
• Provide excellent customer service at all times; be respectful, courteous, positive, and professional
• Manage multiple inboxes, responding to all emails within 48 hours
• Collaborate with a team of internal and external experts
• Positively contribute to AAPC’s well-established team of coding educators in providing industry-best training and membership experience
• Support the content and curriculum team with content updates and reviews as applicable.

Account Executive

• Advise prospective clients on the best career path for their needs
• Deliver on performance goals / quotas associated with developing, pursuing, nurturing, and closing leads
• Track and maintain a sales pipeline to ensure accurate sales projections are reported to management
• Develop net new b2c business with existing leads and/or identify areas of improvement to meet that nurture and covert leads in the current pipeline while working with cross functional teams to marketing and drive sales quotas
• Guide prospective students down the correct path for career-oriented results
• Thrive in a high call-volume environment and accelerated selling cycle while maintaining accuracy and professionalism.

Sales Executive – Education

Medical Billing and Coding

• Accurately code medical records for evaluation and management services, ancillary services, surgical procedures, and diagnoses
• Ability to work independently and meet project deadlines
• Stay updated with new coding rules as codes routinely change
• Responsible and accountable for maintaining confidentiality, integrity, and availability of protected health information.
• Follow HIPAA security policies and procedures affecting your job, and report any suspected or actual violation or breach
• Prepare coding reports for customers and Coding Services Manager
• Requires long periods of time sitting and using keyboard and mouse
• Meet and maintain department production and quality standards

Multi-Specialty Professional Coder – Hospitalist Primary

Product Manager

• Define the vision, business strategy, and product rollout roadmap for education, certification, and publishing offerings across B2C and B2B audiences.
• Own a structured lifecycle approach for assigned products from concept through growth, optimization, and retirement.
• Conduct market and customer research to identify trends, learner and employer needs, and gaps in the market across B2C and B2B segments.
• Develop business cases, pricing models, packaging recommendations, and revenue forecasts for new and existing products in both B2C and B2B channels.
• Partner with marketing to create go-to-market strategies, messaging, and campaigns tailored to B2C and B2B audiences.
• Work closely with instructional design, content development, and technology teams to ensure product vision and market needs are met.
• Review product analytics and customer feedback to drive ongoing improvements across content, experience, and commercial performance.

Director of Product Management – Education, Certification

Auditor

• Audit medical records to validate clinical documentation to support evaluation and management services, ancillary services, procedures, diagnoses, and clinical documentation requirements and gaps, missed opportunities, and meet quality and production requirement standards.
• Review project guidelines to ensure deliverables are on-time and meeting client specific requirements.
• Research regulatory guidelines for supporting documentation when necessary.
• Prepare audit summary findings, provide detailed comments related to the audit findings and make recommendations.
• Consistently maintain production standards for job role, and quality metrics of 95% or greater.
• Responsible for maintaining department audit standards, clinical documentation standards, protocols and guidelines.
• Support team with department key performance indicators and goals (SLAs).
• Embrace workforce transformation by engaging in continuous knowledge expansion across additional functional areas and/or upskilling (learning new skills) to support evolving organizational and client needs.
• Contribute to organizational optimization by collaborating to identify opportunities for process improvement and supporting continuous enhancements to workflows and operations that promote quality and efficiency.
• Prepare oral and/or written reports of audit activity to Manager meeting with them on a regular basis to review individual performance, mentoring, and succession planning.

Senior Auditor

• Run the day to day - lead agile rituals for marketing engineering workstreams (planning, backlog refinement, reviews/retros) across a global team.
• Own, groom, and prioritize backlog for Marketing Engineering initiatives aligned to the Marketing PM’s roadmap.
• Write detailed user stories, tasks, and acceptance criteria that accurately reflect business goals and user needs.
• Partner with developers, stakeholders, UX/UI designers, Product, and content strategists to deliver initiatives end-to-end.
• Support feature and content delivery for aapc.com, including templates, landing pages, navigation updates, conversion improvements, and technical SEO needs.
• Act as the primary day-to-day liaison between Marketing Engineering and stakeholders in Marketing, the larger Product organization, Content, Design, and Engineering groups.
• Help maintain strong agile/product hygiene (clear definitions of done/ready, healthy backlog, visible progress).

Product Owner – Marketing

• Oversee the management of multiple projects.
• Manage client needs and expectations to ensure projects meet scope, requirements and deliverables are on-time and of high quality.
• Perform production work in addition to project management, meeting department’s quality and production standard thresholds.
• Responsible for maintaining department audit standards, clinical documentation standards, protocols and guidelines.
• Review auditor work for accuracy and provide feedback written and verbally to auditors.
• Audit medical records to validate clinical documentation to support evaluation and management services, ancillary services, procedures, and diagnoses and meet department quality and production standards.
• Research regulatory guidelines for supporting documentation.
• Prepare audit summary findings, providing detailed comments related to the audit findings and make recommendations.
• Support team with department key performance indicators and goals (SLAs).
• Embrace workforce transformation by engaging in continuous knowledge expansion across additional functional areas and/or upskilling (learning new skills) to support evolving organizational and client needs.
• Contribute to organizational optimization by collaborating to identify opportunities for process improvement and supporting continuous enhancements to workflows and operations that promote quality and efficiency.
• Prepares oral and/or written reports of client and audit activity for Manager, meeting with them on a regular basis to review individual performance, mentoring, and succession planning.

Medical Auditor – Project Lead

• Accurately assign CPT, ICD-10-CM, and HCPCS codes for OB/GYN services including:
• Obstetric care: prenatal, antepartum, delivery, postpartum, and global packages
• Gynecologic surgeries: hysterectomy, laparoscopy, endometrial ablation, etc.
• Primary care and preventive visits: well-woman exams, preventative visits, annual wellness visits, screenings, immunizations
• Psychiatry and behavioral health visits related to perinatal and women’s mental health
• Nurse practitioner and physician E/M encounters
• Validate documentation for compliance with CPT, ICD-10-CM, and payer guidelines
• Maintain up-to-date knowledge of coding changes and payer regulations
• Meet and maintain department productivity and quality standards
• Protect the confidentiality and security of all protected health information (PHI) in compliance with HIPAA
• Collaborate with providers and billing staff to resolve documentation and coding discrepancies

OB/GYN Coding Specialist

Analyst

• Quality Assurance and Auditing: Perform regular audits of coded medical records to ensure compliance with ICD-10, CPT, and HCPCS standards
• Compliance Monitoring: Monitor coding practices for adherence to federal and state regulations, including HIPAA, CMS guidelines, and other applicable standards
• Data Analysis and Reporting: Compile audit results and prepare detailed reports to identify trends, gaps, and areas for improvement
• Education and Training: Provide feedback and training to medical coders on identified errors and best practices
• Collaboration: Work closely with Coding Services Manager and Coding Services Director

Quality Analyst – Coding Services

Manager

• Serve as the primary point of contact for faculty inquiries, concerns, issues, and class-related needs
• Provide timely support and troubleshooting for matters affecting class delivery, faculty readiness, student experience, and operational continuity
• Lead faculty onboarding, orientation, and readiness support to ensure instructors are prepared for launch
• Conduct regular team meetings and individual check-ins with faculty
• Deliver ongoing coaching, guidance, and development to support faculty effectiveness and consistency
• Conduct faculty observations, evaluations, and performance reviews using recordings, metrics, student feedback, and other quality measures to provide actionable feedback and support faculty performance
• Provide subject matter expertise and instructional guidance to faculty as needed
• Manage faculty professional development and ongoing training initiatives

Faculty Manager

Salesforce Developer

• Design, develop, and maintain Salesforce solutions across various clouds, including Sales Cloud, Service Cloud, and Experience Cloud.
• Build and maintain integrations with third-party applications using tools like Mulesoft or other integration platforms.
• Develop complex automations using Flow, Apex.
• Create and maintain custom Lightning Web Components (LWC) to enhance user experience and functionality.
• Work with OmniStudio to build guided processes and data models, specifically within Education Cloud.
• Perform administrative tasks such as user management, security settings, data management, and report/dashboard creation.
• Collaborate with stakeholders to gather requirements, provide technical expertise, and deliver high-quality solutions.
• Ensure the health and scalability of the Salesforce platform by following best practices and maintaining a clean org.
• Troubleshoot and resolve technical issues as they arise, providing timely and effective support to end-users.

Project Coordinator

Audit Coordinator

Business Development Representative

Education Specialist

Sales Executive – Education

Multi-Specialty Professional Coder – Hospitalist Primary

Director of Product Management – Education, Certification

Senior Auditor

Sales Executive – Education

Product Owner – Marketing

Medical Auditor – Project Lead

OB/GYN Coding Specialist

Quality Analyst – Coding Services

Faculty Manager

Junior Salesforce Developer