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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AAPC certificationteaching experienceonline learning supportperformance data analysiscoachingmentoringevaluating instructorsfaculty observationsfaculty evaluationsprofessional development
Soft Skills
verbal communicationwritten communicationorganizational skillsmulti-priority managementactionable feedbackteam leadershipguidancesupportfaculty effectivenessoperational continuity
Tools & Technologies
Microsoft Office Suite
Certifications & Qualifications
AAPC certification
Industry Keywords
corporate trainingadult educationfaculty onboardingclass deliverystudent experiencefaculty readinesstraining initiativesquality measuresfaculty performancecross-functional collaboration
About the role
Key responsibilities & impact- Serve as the primary point of contact for faculty inquiries, concerns, issues, and class-related needs
- Provide timely support and troubleshooting for matters affecting class delivery, faculty readiness, student experience, and operational continuity
- Lead faculty onboarding, orientation, and readiness support to ensure instructors are prepared for launch
- Conduct regular team meetings and individual check-ins with faculty
- Deliver ongoing coaching, guidance, and development to support faculty effectiveness and consistency
- Conduct faculty observations, evaluations, and performance reviews using recordings, metrics, student feedback, and other quality measures to provide actionable feedback and support faculty performance
- Provide subject matter expertise and instructional guidance to faculty as needed
- Manage faculty professional development and ongoing training initiatives
Requirements
What you’ll need- Current and valid AAPC certification
- Prior teaching experience in corporate training or adult education required
- 3+ years of related professional experience
- Bachelor’s degree or equivalent experience
- Prior experience teaching or supporting online learning preferred
- Experience leading, mentoring, coaching, or evaluating instructors, educators, or faculty preferred
- Strong verbal and written communication skills
- Strong organizational skills and the ability to manage multiple priorities with urgency
- Ability to analyze performance data, identify trends, and provide actionable feedback
- Proficiency in Microsoft Office Suite
- Ability to work cross-functionally and navigate issues involving faculty, students, systems, and operations
Benefits
Comp & perks- Flexible telecommuting options
- Competitive compensation based on experience
- Comprehensive benefits package including medical, dental, and vision insurance
- Generous PTO and Holiday Pay