AAPC

Salesforce Developer

• Design, develop, and maintain Salesforce solutions across various clouds, including Sales Cloud, Service Cloud, and Experience Cloud.
• Build and maintain integrations with third-party applications using tools like Mulesoft or other integration platforms.
• Develop complex automations using Flow, Apex.
• Create and maintain custom Lightning Web Components (LWC) to enhance user experience and functionality.
• Work with OmniStudio to build guided processes and data models, specifically within Education Cloud.
• Perform administrative tasks such as user management, security settings, data management, and report/dashboard creation.
• Collaborate with stakeholders to gather requirements, provide technical expertise, and deliver high-quality solutions.
• Ensure the health and scalability of the Salesforce platform by following best practices and maintaining a clean org.
• Troubleshoot and resolve technical issues as they arise, providing timely and effective support to end-users.

Junior Salesforce Developer

Medical Billing and Coding

• Code medical records to validate ICD-10-CM codes for PACE Risk Adjustment
• Meet department production and quality standards
• Research regulatory guidelines for supporting documentation
• Prepare coding reports using excel
• Prepare oral and/or written reports of work activity to Supervisor
• Be responsible and accountable for maintaining the confidentiality, integrity, and availability of protected health information.
• Follow HIPAA security policies and procedures affecting your job, and report any suspected or actual violation or breach
• Other duties as assigned

Risk Adjustment Coder

Auditor

• Oversee the management of multiple projects
• Manage client needs and expectations to ensure projects meet scope, requirements and deliverables are on-time and of high quality
• Perform production work in addition to project management, meeting department’s quality and production standard thresholds
• Responsible for maintaining department audit standards, clinical documentation standards, protocols and guidelines
• Review auditor work for accuracy and provide feedback written and verbally to auditors
• Audit medical records to validate clinical documentation to support evaluation and management services, ancillary services, procedures, and diagnoses and meet department quality and production standards
• Research regulatory guidelines for supporting documentation
• Prepare audit summary findings, providing detailed comments related to the audit findings and make recommendations
• Support team with department key performance indicators and goals (SLAs)
• Embrace workforce transformation by engaging in continuous knowledge expansion across additional functional areas and/or upskilling (learning new skills) to support evolving organizational and client needs
• Contribute to organizational optimization by collaborating to identify opportunities for process improvement and supporting continuous enhancements to workflows and operations that promote quality and efficiency
• Prepares oral and/or written reports of client and audit activity for Manager, meeting with them on a regular basis to review individual performance, mentoring, and succession planning

Senior Auditor – Project Lead

Communications

• Help manage the social media content calendar, including planning, organization, and day-to-day upkeep
• Schedule and publish social media posts across platforms according to approved content plans
• Coordinate with product marketing and internal departments to gather content needs, project updates, campaign details, and promotional opportunities
• Assist in developing social media copy, captions, post variations, and supporting written content that aligns with brand voice and campaign goals
• Support community management by monitoring comments, messages, tags, and conversations across social platforms
• Help identify, escalate, and respond appropriately to reputation management issues, audience concerns, and community questions
• Assist in tracking content deadlines, deliverables, and approvals to ensure smooth execution of communications projects
• Edit short-form videos and social media content for use across digital channels
• Create basic graphics and visual assets for social media, promotional needs, and internal marketing support
• Draft and edit written materials such as press releases, social captions, promotional copy, blog support content, and other marketing communications as needed
• Help maintain brand consistency across messaging, visuals, and public-facing communications
• Collaborate with team members to support campaigns, launches, events, and communication initiatives
• Stay current on social media trends, content formats, and audience engagement best practices

Marketing Communications Specialist

Product Manager

• Define the vision, business strategy, and product rollout roadmap for education, certification, and publishing offerings across B2C and B2B audiences.
• Align product goals with organizational priorities, market opportunities, and customer segment needs.
• Develop segment-specific strategies that address the distinct needs of individual learners and enterprise, government, and academic partners.
• Prioritize new product opportunities and enhancements based on market data, revenue potential, operational readiness, and stakeholder input.
• Maintain a portfolio view of offerings to ensure the right balance of growth, sustain, and innovation initiatives.
• Own a structured lifecycle approach for assigned products from concept through growth, optimization, and retirement.
• Define criteria and governance for identifying nonperforming or redundant products.
• Develop and execute sunsetting plans that include customer impact assessment, communication strategy, migration paths, and revenue risk mitigation.
• Partner with marketing, sales, learner support, and operations to ensure smooth transitions when products are retired or consolidated.
• Conduct market and customer research to identify trends, learner and employer needs, and gaps in the market across B2C and B2B segments.
• Monitor competitor offerings to inform product differentiation, pricing, and packaging strategies for each audience.
• Develop business cases, pricing models, packaging recommendations, and revenue forecasts for new and existing products in both B2C and B2B channels.
• Track performance against KPIs, including revenue, enrollments, completion rates, adoption by enterprise clients, renewal trends, and customer satisfaction.
• Recommend adjustments to improve product performance, margin, and long-term portfolio health.
• Partner with marketing to create go-to-market strategies, messaging, and campaigns tailored to B2C and B2B audiences.
• Oversee product positioning, branding, and value propositions to ensure market resonance and consistent portfolio storytelling.
• Support launch readiness across sales, marketing, training support, and customer success teams.
• Work closely with instructional design, content development, and technology teams to ensure product vision and market needs are met.
• Partner with sales, marketing, and customer success to drive adoption, retention, and account expansion in B2B markets.
• Collaborate with certification and credentialing stakeholders to ensure alignment with industry standards and credential integrity.
• Review product analytics and customer feedback to drive ongoing improvements across content, experience, and commercial performance.
• Identify and implement enhancements that improve learner outcomes, employer value, and business results.
• Stay informed about trends in online learning, certification, professional development, credentialing, and workforce needs.
• Recommend innovations in delivery, technology, and business models that address both consumer and enterprise markets.

Group Product Manager – Education, Certification

Marketing

• Generate omni-channel campaigns (email, social, digital, etc.) to drive new leads, pipeline, and customers across B2B solutions and services.
• Develop and execute strategies for expanding existing clients’ adoption of new products and services to, by creating value propositions, product briefs and sales support materials for our products, solutions and services based on target customers and user personas.
• Work closely with Sales teams to develop comprehensive communication strategies to maximize client engagement and adoption and utilization of existing products and services.
• Support the Sales team with appropriate messaging, positioning and sales tools including white papers, keynotes, sales sequences, and web pages.
• Maintain ongoing product feedback loop by collecting and analyzing customer feedback, reviewing usage analytics and using the data to inform our product strategy and roadmap.
• Identify speaking and presentation opportunities at tradeshows and work with the Events and Product teams in establishing a strong and effective presence.
• Leverage market and competitive data to identify new market opportunities.
• Translate data into effective market and intelligence reports and dashboards to measure success of B2B campaigns, optimize key initiatives, and identify gaps in marketing funnel.
• Stay current with industry best practices and suggest innovative solutions for intelligence gathering and processing.
• Manage logistics for annual healthcare tradeshows to help build the AAPC brand and drive new pipeline.
• Mine and manage customer data to drive enterprise sales growth.

Junior Salesforce Developer

Risk Adjustment Coder

Senior Auditor – Project Lead

Marketing Communications Specialist

Group Product Manager – Education, Certification

Marketing Strategy Manager