AAPC

Manager

• Manage client needs and expectations to ensure project scope, requirements and deliverables are developed appropriately with clients for coding service offerings
• Responsible for coordinating the allocation and assignment of resources to ensure client projects are delivered on time, on budget and that client expectations are exceeded
• Responsible for maintaining department coding standards, protocols, and guidelines
• Research regulatory guidelines
• Manage coding staff to ensure smooth operations of daily activities and that productivity and quality standards are being met
• Regularly monitor performance and provide feedback and coaching to direct reports

Manager, Coding Services

Medical Billing and Coding

• Accurately code medical records for evaluation and management services, ancillary services, surgical procedures, and diagnoses
• Ability to work independently and meet project deadlines
• Stay updated with new coding rules as codes routinely change
• Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected health information
• Follow HIPAA security policies and procedures affecting your job, and report any suspected or actual violation or breach
• Prepare coding reports for customers and Coding Services Manager
• Requires long periods of time sitting and using keyboard and mouse
• Meet and maintain department production and quality standards

Multi-Specialty Professional Coder

Product Manager

• Define the vision, business strategy, and product rollout roadmap for education, certification, and publishing offerings across B2C and B2B audiences.
• Align product goals with organizational priorities, market opportunities, and customer segment needs.
• Develop segment-specific strategies that address the distinct needs of individual learners and enterprise, government, and academic partners.
• Prioritize new product opportunities and enhancements based on market data, revenue potential, operational readiness, and stakeholder input.
• Maintain a portfolio view of offerings to ensure the right balance of growth, sustain, and innovation initiatives.
• Own a structured lifecycle approach for assigned products from concept through growth, optimization, and retirement.
• Define criteria and governance for identifying nonperforming or redundant products.
• Develop and execute sunsetting plans that include customer impact assessment, communication strategy, migration paths, and revenue risk mitigation.
• Partner with marketing, sales, learner support, and operations to ensure smooth transitions when products are retired or consolidated.
• Conduct market and customer research to identify trends, learner and employer needs, and gaps in the market across B2C and B2B segments.
• Monitor competitor offerings to inform product differentiation, pricing, and packaging strategies for each audience.
• Develop business cases, pricing models, packaging recommendations, and revenue forecasts for new and existing products in both B2C and B2B channels.
• Track performance against KPIs, including revenue, enrollments, completion rates, adoption by enterprise clients, renewal trends, and customer satisfaction.
• Partner with marketing to create go-to-market strategies, messaging, and campaigns tailored to B2C and B2B audiences.
• Oversee product positioning, branding, and value propositions to ensure market resonance and consistent portfolio storytelling.
• Support launch readiness across sales, marketing, training support, and customer success teams.
• Work closely with instructional design, content development, and technology teams to ensure product vision and market needs are met.
• Collaborate with certification and credentialing stakeholders to ensure alignment with industry standards and credential integrity.
• Review product analytics and customer feedback to drive ongoing improvements across content, experience, and commercial performance.
• Identify and implement enhancements that improve learner outcomes, employer value, and business results.
• Stay informed about trends in online learning, certification, professional development, credentialing, and workforce needs.
• Recommend innovations in delivery, technology, and business models that address both consumer and enterprise markets.

Group Product Manager – Education & Certification

Learning and Development

• Collaborate with SMEs to assess learning needs and define objectives
• Create engaging, effective course content for online and hybrid delivery
• Develop assessments and evaluation methods that measure learning outcomes
• Translate complex medical and technical concepts into accessible, learner-friendly content
• Manage end-to-end course development processes
• Maintain accurate documentation for instructional materials

Instructional Designer

• Accurately code medical records for all urgent care and emergency room services
• Follow current ICD-10 and CPT coding guidelines
• Adhere to NCD, LCD, and CCI policies as necessary
• Apply modifiers as appropriate
• Ability to work independently and meet project deadlines
• Stay updated about new coding rules as codes routinely change
• Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected health information
• Follow HIPAA security policies and procedures affecting your job, and report any suspected or actual violation or breach
• Requires long periods of time sitting and using keyboard and mouse
• Meet and maintain department production and quality standards
• Additional tasks/duties as assigned by management

Emergency Department and Urgent Care Professional Coder

Data Scientist

• Map the Business of Healthcare workforce by developing a role and skills taxonomy
• Gather and analyze trends in job postings, skills demand, hiring activity, compensation, and workforce pathways
• Structure, clean, and classify AAPC’s existing member, role, and workforce data
• Conduct interviews with employers, educators, and healthcare workforce leaders
• Evaluate and integrate external labor datasets (BLS, ONET, job postings, surveys, etc.)
• Use data to unlock insights and tell stories. Turn complex findings into clear, actionable insights that help guide key business decisions.
• Produce research briefs, role profiles, workforce snapshots, and insights reports
• Build early workforce dashboards using tools like Power BI or Tableau
• Work closely with peers and leaders within AAPC to understand business needs and collaborate on designing impactful and actionable solutions. Lay the groundwork for scalable workforce insights, benchmarks, and data products
• Partner with internal teams and external research partners to define the future of AAPC’s workforce intelligence capability

Workforce Research Analytics Leader

Operations

• assist the Education Department Manager
• contribute to the smooth & efficient running of administrative tasks in the department
• manage financing requests with external company, CLIMB
• communicate with CLIMB on student’s financing and course start dates
• manage daily reports and check AAPC distance learning course registrations
• answer emails and assist with general course issues

Education Operations Assistant

• Respond to content-related inquiries from learners, instructors, support teams, and internal stakeholders.
• Review feedback from learners and educators to identify opportunities for improvements.
• Provide clear explanations and justifications for coding decisions within Practicode.
• Review and validate existing Practicode cases for accuracy, completeness, and alignment with current coding guidelines.
• Ensure new content includes appropriate clinical context, defensible coding logic, and clear educational value.
• Partner with SMEs to review, validate, refine Practicode content.

Healthcare Coding – Documentation Specialist

Platform Engineer

• Ship end-to-end product increments (spec → build → release → operate)
• Use the right tool for the job; our current default is a modern TypeScript + React full-stack (server rendering, RSC-style patterns, streaming), and we stay flexible as we learn
• Build AI features with disciplined patterns: tool calling, structured outputs, grounding, and streaming UI
• Partner with product, design, and SMEs to define outcomes, validate assumptions, and iterate quickly
• Turn lessons from shipped features into reusable "paved road" primitives (eval harnesses, guardrails, shared tool/prompt patterns)
• Build evaluation + release loops (tests, golden datasets, regressions, targeted human review; LLM grading where it fits)
• Own reliability, performance, and cost; instrument with OpenTelemetry and define SLOs for key flows
• Enforce security and privacy by design (safe tool access, authZ, auditability, prompt-injection mitigations, PII handling)

Senior Software Engineer – AI Product & Platform Engineering

Director

• Provide operational leadership across Professional Audit, Revenue Cycle, Risk Adjustment, and CDI service lines
• Oversee the day-to-day operations for professional audits and consulting related services
• Work with the division vice president and other senior leadership to assist in ongoing enhancement of RCM offerings
• Forecast, strategic plan, and set goals to ensure growth and viability of the department
• Monitor departmental performance metrics and goals and communicate with senior leadership teams
• Manage client needs and expectations
• Responsible for coordinating the allocation and assignment of department resources
• Manage auditors and contractors to ensure smooth operations of daily activities
• Responsible for maintaining department standards, protocols, and guidelines
• Oversee efforts to recruit and attract both internal and external resources
• Manage team performance metrics and goals

Director of AAPC Services

Full-stack Engineer

• Lead architecture and implementation of scalable, high-performance systems across web and mobile platforms.
• Stay deeply hands-on—writing production code in React, C#, and PHP, reviewing PRs, and delivering outcomes, not just guidance.
• Leverage AI-powered tools (LLMs, code assistants, automated testing, observability, etc.) to accelerate development, improve quality, and reduce repetitive work.
• Drive adoption of modern web and mobile technologies, including React and React Native, while seamlessly integrating with C# and PHP based backend systems.
• Design and evolve systems using cloud-native architectures (microservices, event-driven systems, containers).
• Make technical decisions by balancing speed, quality, maintainability, and cost across multiple technology stacks.
• Champion engineering best practices across frontend and backend codebases: clean architecture, test automation, code quality,...

Principal Software Engineer

Customer Retention Specialist

• Execute outbound and inbound renewal outreach across multiple channels (phone, email, text)
• Deliver outstanding customer service while resolving concerns that may impact retention
• Identify and surface upsell and upgrade opportunities during renewal conversations
• Generate qualified leads and warm handoffs to Sales teams
• Maintain accurate activity, notes, and pipeline updates within CRM systems
• Support retention campaigns, communication schedules, and outreach initiatives
• Meet or exceed individual renewal, retention, and activity goals
• Collaborate with the Retention Manager and cross-functional teams to improve member experience and outcomes
• Actively participate in coaching, training, and performance feedback sessions

DevOps Engineer

• Continuously assess technology hosted in the public cloud against industry standards and security compliance.
• Streamline Infrastructure platforms to 100% “everything as code" in the public cloud.
• Write code once and reuse it as much as possible for Infra as code, CICD pipelines, templates, etc.
• Implements end-to-end automated CICD practices for build, scan, packaging, test, and deployment.
• Drive Containerization across application workloads to leverage native cloud features and scalability.
• Achieve 100% compliance on all infrastructure vulnerabilities and package vulnerabilities.
• Drive 100% self-service and reusable automation across stakeholders for platform requests.
• Add instrumentation across Infrastructure for monitoring and alerting on internal problems.
• Build processes and diagnostic tools to troubleshoot, maintain, and optimize Infrastructure.
• Adopt continuous learning of modern data engineering practices.
• Maintain industry standards through incremental adoption of new technology and best practices.
• Create and continuously maintain high-quality documentation for platform and DevOps practices.

Pro-fee Coder – Emergency Department and Urgent Care Facility

Technical Product Manager

• Own and manage the data products lifecycle including Data Files, Data APIs, integrations, API management systems, provisioning, and future data and integration products
• Define and communicate a clear product vision and roadmap for Data Products and Integrations aligned with company goals, customer needs, and partner/channel opportunities
• Collaborate with Engineering, Data Platform, and Architecture teams to define technical experience and product requirements, ensuring solutions are scalable, secure, auditable, and maintainable
• Partner with Product, Sales, Marketing, Content, Ops, and Customer Success to ensure data products and integrations adoption, engagement, delight, success, and growth
• Ensure data products and integrations drive measurable business outcomes and provide first-class access for key internal products that rely on this data product
• Conduct customer and market discovery and voice of customer (VOC) research, technical and non-technical, to identify unmet data and integration opportunities as well as channel productization and prioritization
• Manage API and integration platform and partner relationships, defining technical requirements, documentation standards, and versioning strategies
• Collaborate with engineering teams to plan and prioritize work, balancing technical efforts with new product and revenue growth development
• Partner with Marketing and Product Marketing to define go-to-market (GTM) strategies for APIs, data products, integrations, and channel customer value proposition and capabilities
• Develop and maintain product documentation, user guides, API specs, and release notes for both internal and external audiences
• Support teams with data quality, governance, and compliance initiatives to ensure consistent and accurate data products
• Establish and track key data and integration product metrics (availability, latency, data freshness, adoption, usage, compliance, security, etc.) to monitor and improve technical performance and customer value realization
• Provide technical enablement for sales, support, ops, and partner teams, ensuring clarity around capabilities, use cases, support, and integrations
• Serve as a bridge between business and technical teams, translating complex requirements into actionable deliverables
• Operate as a player/coach and relationship builder, strategic when defining direction, hands-on when driving execution and delivering results, always a team player as well as individual driver of growth