AAPC

Architect

• Inventory, clean, and structure existing AAPC role and labor data
• Develop the early taxonomy for BoH roles and competencies
• Conduct interviews/surveys with employers, professionals, and educators
• Build dashboards and analytical views of the workforce
• Identify and integrate external labor datasets
• Produce early research briefs and workforce snapshots
• Work with a leader and external research/data partners
• Lay groundwork for scalable workforce data products

Workforce Intelligence Architect

Technical Product Manager

• Own and manage the data products lifecycle including Data Files, Data APIs, integrations, API management systems, provisioning, and future data and integration products
• Define and communicate a clear product vision and roadmap for Data Products aligned with company goals, customer needs, and partner/channel opportunities
• Collaborate with Engineering, Data Platform, and Architecture teams to define technical experience and product requirements, ensuring solutions are scalable, secure, auditable, and maintainable
• Partner with Product, Sales, Marketing, Content, Ops, and Customer Success to ensure data products and integrations drive measurable business outcomes
• Conduct customer and market discovery and voice of customer (VOC) research to identify unmet data and integration opportunities as well as channel productization and prioritization
• Manage API and integration platform and partner relationships, defining technical requirements, documentation standards, and versioning strategies
• Collaborate with engineering teams to plan and prioritize work, balancing technical efforts with new product and revenue growth development
• Partner with Marketing and Product Marketing to define go-to-market (GTM) strategies for APIs, data products, integrations, and channel customer value proposition and capabilities
• Develop and maintain product documentation, user guides, API specs, and release notes for both internal and external audiences
• Support teams with data quality, governance, and compliance initiatives to ensure consistent and accurate data products
• Establish and track key data and integration product metrics (availability, latency, data freshness, adoption, usage, etc.) to monitor and improve technical performance and customer value realization
• Provide technical enablement for sales, support, ops, and partner teams, ensuring clarity around capabilities, use cases, support, and integrations
• Serve as a bridge between business and technical teams, translating complex requirements into actionable deliverables
• Operate as a player/coach and relationship builder, strategic when defining direction, hands-on when driving execution and delivering results, always a team player as well as individual driver of growth.

Technical Product Manager – Data Products

Product Designer

• Owns and manages the end-to-end product experience design lifecycle for assigned product areas.
• Leads cross-functional teams and stakeholders to drive design-led thinking.
• Aligns the design vision with company goals and product strategy.
• Interfaces with customers to determine opportunities for UX improvement.
• Defines competitive differentiation through customer research and continuous discovery.
• Collaborates with Product Management, Marketing, and Engineering to deliver innovative solutions.

Lead – Principal Product Experience Design

Sales Development Rep

• Make high-volume outbound calls daily to colleges, universities, technical schools, workforce boards, and training providers.
• Call through lead lists, marketplace leads, and unassigned accounts to uncover new conversations.
• Follow up quickly on marketing-generated leads and web inquiries.
• Use the PACTT framework to run structured discovery and identify needs, decision-makers, buying timelines, and program goals.
• Set qualified meetings for the BDR and Senior B2B reps.
• Document call notes, qualification details, and next steps in Salesforce.
• Build and maintain a steady flow of new top-of-funnel opportunities.
• Assist in preparing proposals, materials, and information for the B2B team.
• Influence deals by nurturing leads, maintaining engagement, and creating momentum.
• Receive hands-on sales coaching from experienced B2B reps and leadership.

Sales Development Representative

Business Development Rep

• Outbound Pipeline Generation
• Make high-volume outbound calls daily to colleges, universities, technical schools, workforce boards, and training centers
• Call through marketplace leads and unassigned accounts to uncover new revenue
• Work lead lists, referral lists, and cold lists to identify fresh opportunities
• Qualify prospects quickly and move them into actionable sales cycles
• Inbound Lead Conversion
• Respond to inbound marketing leads, web inquiries, and call-in leads with urgency
• Run structured discovery to understand program needs, funding options, and partnership goals
• Convert warm leads into meetings, proposals, and closed revenue
• Running a Full Desk
• Own the full sales cycle for new partnerships
• Renew and expand existing partners as you grow your book of business
• Present AAPC curriculum licensing, job-ready programs, LMS solutions, and full partnership models
• Collaboration and Team Enablement
• Work alongside two senior B2B reps, three peers, an SDR, and a marketing team who will support your development
• Leverage subject matter experts, delivery teams, and leadership for proposals, pricing, and implementation
• Partner with marketing to improve lead flow and targeting
• Targets and Metrics
• Consistently hit weekly activity goals, including dials, talk time, and new opportunities created
• Maintain accurate Salesforce pipeline hygiene and forecasting
• Contribute to monthly revenue targets through new partnerships and renewals

Business Development Representative

Account Executive

• Consistently meet or exceed sales performance standards and quotas; strive to surpass assigned sales goals
• Thrive in a fast-moving, high-volume environment while maintaining accuracy and professionalism
• Quickly develop comprehensive product knowledge in the dynamic healthcare industry
• Develop, manage, and maintain a robust, active sales pipeline
• Utilize active listening skills to engage in discovery, address concerns, and provide solutions
• Deliver exceptional customer service with a member-first mindset

Inside Sales Representative

Salesforce Developer

• Design, develop, and maintain Salesforce solutions across various clouds, including Sales Cloud, Service Cloud, and Experience Cloud.
• Build and maintain integrations with third-party applications using tools like Mulesoft or other integration platforms.
• Develop complex automations using Flow, Apex.
• Create and maintain custom Lightning Web Components (LWC) to enhance user experience and functionality.
• Work with OmniStudio to build guided processes and data models, specifically within Education Cloud.
• Perform administrative tasks such as user management, security settings, data management, and report/dashboard creation.
• Collaborate with stakeholders to gather requirements, provide technical expertise, and deliver high-quality solutions.
• Ensure the health and scalability of the Salesforce platform by following best practices and maintaining a clean org.
• Troubleshoot and resolve technical issues as they arise, providing timely and effective support to end-users.

Auditor

• Review hospital records for clinical supports to validate the accuracy of ICD-10-CM, ICD-10-PCS, and DRG and APR group appropriateness, CPT and HCPCS inpatient patient and outpatient facility claims.
• Identify codes that may have been over or under assigned, ensuring accurate reimbursement aligned with regulatory and contractual guidelines.
• Identify and resolve complex coding discrepancies.
• Write technical rationales for correct clinical, documentation and code changes.
• Communicate complex coding findings to project lead and other cross functional teams.
• Be responsible and accountable for maintaining confidentiality, integrity, and availability of protected health information.
• Follow HIPAA security policies and procedures affecting your job, and report any suspected or actual violation or breach.

CDI-DRG Validation Auditor

Project Manager

• Assists with the logistics of onboarding new clients
• Support monthly invoicing of services and assist management team in daily office activities
• Coordinates new client on boarding kick off calls, including setting up accounts for audits, coding and invoicing, coordinator project plans and EMR accesses
• Communicates regularly with clients including performing follow-up on EMR accesses, project schedules and uploading of medical record information, sending project reports / deliverables, scheduling meetings and education calls and solve for problems that may arise
• Attend daily operational meeting to report status of projects
• Keep internal reporting and tracking tools up to date to ensure accurate information for invoicing clients and performance monitoring
• Serve as a backup for monthly invoicing
• Perform miscellaneous office duties as assigned

Project Coordinator

• Validate the accuracy of ICD-10-CM, ICD-10-PCS, and DRG and APR group appropriateness, CPT and HCPCS inpatient patient and outpatient facility claims
• Audit inpatient claims to identify DRG codes that may have been over-assigned, ensuring accurate reimbursement aligned with regulatory and contractual guidelines
• Identify and resolve complex coding discrepancies
• Write technical rationales for correct documentation and code changes
• Communicate complex coding findings to project lead and other cross functional teams (clinicians, engineers, product managers)
• Apply state-of-the-art machine learning software to improve the data quality and medical coding practices of providers and inform next-generation auditing software
• Be responsible and accountable for maintaining confidentiality, integrity, and availability of protected health information; follow HIPAA security policies and report suspected or actual violations or breaches
• Adhere to project deadlines and variable expected work volumes depending upon projects