Support Engineer

• Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals
• Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering
• Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs)
• Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks
• Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes
• Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions
• Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development
• Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects
• Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST)
• Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness
• Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs.

Desktop Support Technician

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals.
• Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.
• Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs).
• Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks.
• Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes.
• Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions.
• Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development.
• Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects.
• Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST).
• Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness.
• Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs.

IT Support Technician

• Manage customer cases by phone and email (using Zendesk) from first contact through to final resolution, including processing warranty claims, replacements, and returns.
• Develop deep technical knowledge across the BioLite and Goal Zero products to independently solve problems and maintain internal support documentation.
• Maintain clear, accurate, and empathetic communication with both customers and teammates, even during busy or time-sensitive periods.
• Partner with Engineering, Quality, Warehouse, and Operations to resolve complex technical issues and know when to escalate cases.
• Identify recurring customer issues and contribute to projects that improve our products, the customer experience, and how our team works.

Technical Support Specialist I

• Working under general direction, this position is responsible for sustaining business processes and processes impacted by data and systems.
• The business analyst serves as the central point for interface changes for systems and data.
• This position is also responsible for developing and executing process improvements, reporting and quality monitoring of processes, vendor relationships, and trading partner exchanges.
• Participates in Business Process Management (BPM) including modeling processes using various notations (i.e., BPMN), creating components, implementing processes, and assessing the results.
• Regularly interprets and monitors departmental contractual compliance of government requirements (e.g., CMS, HIPAA, ACA) including determining the business impact and managing the collection and submission of required performance metrics and data reporting requirements.
• Actively participates on national and local standards committees.
• Provides project guidance and training to less experienced users/analysts to increase department and systems knowledge and understanding.
• Maintains an in-depth understanding of current project management application development methodologies, tools, and techniques (SDLC) for large sized projects.
• Responsible as a subject matter expert for project team and vendor activities for assigned projects; applications including business and technical research, planning, analysis, risk assessment, quality assurance, documentation, communication and deployment.
• Provides project management for large sized projects, initiatives and applications.
• Provides support as projects and applications move through the process and post implementation.
• Oversees accuracy of department processes and policies by facilitating the development and execution of user acceptance scenarios and scripts for testing of system changes and enhancements, including the development and implementation of testing protocols and procedures.
• Gathers/develops and documents business requirements and functional mapping documents to support system enhancements.
• Evaluates and provides assistance and guidance to process owners and internal stakeholders in the planning and execution of process improvement activities including identifying suitable strategies, methodologies, and interventions necessary to achieve desired outcomes.
• As a standalone or in collaboration with others, develops, publishes, and maintains complex queries and reports for daily, weekly, monthly, and quarterly use by extracting data from multiple sources.
• Provides business intelligence solutions by turning data into useful and meaningful information so stakeholders can make timely and informed decisions.
• Collects, manipulates, and analyzes data from system to system, assessing trends to be used for performance improvement initiatives and to solve business or system related problems (troubleshooting).
• Participates in cost analysis and design for projects and applications. May be responsible for staff supervision, payroll, hiring, employee relations, and staff mentoring.

Senior Business Analyst, Technical

• Responds to phone calls, live chats, emails and personal requests for technical support
• Escalate issues and provide updates to stakeholders for desktop and application tickets
• Identify, research and resolve technical problems
• Document, Track and monitor problems to ensure a timely resolution
• Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation
• Provide detailed diagnostics summary for next tier level support
• Facilitate logins, account support and various other system administration duties

Associate Tech Support Technician

• Assisting with IT processes and planning, administrative duties, equipment purchasing and preparation, employee technical support, IT software and infrastructure budgeting, assistance with Global Education Center activities including scheduling software administration, and miscellaneous support as needed.
• Responsible for Equipment purchasing and Preparation including ordering and managing equipment for employees via the service catalogue, preparing and configuring new computers for deployment, ensuring seamless employee transitions to new equipment and providing necessary support, and image and process returned computers.
• Work to resolve any technical escalations the employees submit and handle them in a timely manner.
• Assist with GEC technology activities, including administration and new iterations of the scheduling software.
• Assist with IT software and Infrastructure Budgeting by assisting with the creation and management of department budgets, managing and tracking spending against budget forecasts, and support of the preparation of financial reports and budget presentations.
• Ensure smooth technology operations for employees with the BYU-Pathway Technical Operations team.

Junior Technical Support Representative

• **Are you the one we’re looking for?**
• Diverse Computing, Inc. is looking for a highly driven Technical Support Representative to join our technical support team. This is a full-time, salaried, nonexempt position that can be performed remotely or in office. The ideal candidate will be as proud as we are to have the privilege of delivering unmatched customer support and user-friendly software for those who protect and serve the public. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.
• The focus of this position is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. In addition to supporting our software solutions, the successful candidate will have the ability to assist clients with enterprise level networking equipment and support. We are seeking someone with a passion for helping. Someone with an interest in continuously learning about our clients, products, networking, and security.
• **Get to know us a little.**
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit.
• Imagine working for a company where you get to take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren’t just catch phrases… they are part of our everyday reality, and, yes, we’re proud of it!

Technical Support Representative I

• Provides analytical and operational support to the technical service team
• Assists with issue resolution and ensures accurate documentation
• Analyzes and optimizes the utilization of methods, tools or systems
• Plans recurring processes and solves immediate issues
• Supports frontline teams in troubleshooting basic technical problems
• Creates and maintains knowledge base articles and troubleshooting guides
• Participates in process improvement initiatives using Lean or Six Sigma principles

Technical Support Associate

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• Provide technical support to customers via phone, ticketing systems, and other support channels
• Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience
• Continuously test Acre software and integrations to support quality assurance and product reliability
• Respond to incoming customer calls and technical inquiries requiring assistance
• Participate in an after‑hours on‑call rotation to support customers 24/7/365
• Maintain accurate documentation and records within support and ticketing systems
• Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
• Create and maintain weekly or monthly reports as directed by leadership.

Technical Support Engineer

• Act as a first point of contact for technology issues—diagnosing problems, researching solutions, escalating when needed, and documenting each resolution (40%)
• Set up, modify, and remove user accounts, roles, rights, and permissions across multiple systems, applying access policies accurately and consistently (25%)
• Move fluidly between a wide range of applications, learning unfamiliar tools quickly and reasoning through problems methodically (15%)
• Author and update knowledge base articles, help build and maintain the support website, and create documentation that reduces future support volume (15%)
• Deepen understanding of our platforms, explore new technologies that could improve service, and handle student and employee information in accordance with FERPA and BYU-Pathway policies (5%)

Student Technical Support Specialist – Part-Time

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

Software Support Engineer

• Own technical support end-to-end, including escalations and high-impact issues.
• Lead triage efforts, ensuring issues are prioritized correctly and routed efficiently.
• Troubleshoot complex SaaS issues across integrations, APIs, and platform workflows.
• Establish clear support paths for bugs, feature requests, and system issues.
• Ensure consistent, high-quality communication with customers and internal stakeholders.
• Build and optimize scalable support workflows to improve efficiency and experience.
• Own core support metrics (FRT, resolution time, handle time, backlog health, SLA adherence).
• Identify trends and recurring issues to reduce ticket volume and improve product usability.
• Define and maintain escalation frameworks and severity levels.
• Translate support insights into clear, actionable feedback for Product and Engineering.
• Partner on prioritization of bugs, features, and improvements.
• Ensure issues are documented with clear reproduction steps, impact, and context.
• Track and communicate the status of bugs, fixes, and releases to users and stakeholders.
• Own internal and external knowledge base content, ensuring accuracy and usability.
• Create and maintain troubleshooting guides, SOPs, and support playbooks.
• Standardize processes and responses to drive consistency across the team.
• Partner with CS, Ecommerce, Product, Engineering, and Implementation teams to improve the end-to-end user experience.
• Support product launches by ensuring support readiness and documentation.
• Act as the technical liaison between teams, simplifying complex issues into clear next steps.
• Mentor team members on technical troubleshooting and best practices.
• Serve as the go-to resource for technical support knowledge.
• Contribute to a culture of ownership, accountability, and continuous improvement.

Technical Support Specialist

• Provide technical support to customers via phone, email, and chat
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems
• Assist in the creation of support documentation and knowledge base articles
• Conduct training sessions for customers on software usage
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

• Responding to inbound client calls, chats and cases regarding client specific products while troubleshooting our software
• Act with determination and full ownership to resolve all cases with importance on first contact resolution
• Develop an understanding of product knowledge, architecture, and solutions
• Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice’s needs
• Exhibit a speed to success through effective troubleshooting
• Highlight the ability to resolve synchronization software functioning issues
• Responsible for managing cases and ensuring timely resolution of client concerns
• Provide expert advice to assist clients with the health of their business through using Solutionreach software
• Demonstrate drive for the success of our client’s practices
• Must be able to effectively solve software issues while utilizing tools for creative solutions and communicating to the client the steps taken to obtain the resolution
• Empowering and educating clients on self-help options by teaching customers how to effectively use the knowledgebase

• ***Are you the one we’re looking for?***
• Diverse Computing, Inc. is looking for a highly motivated Product Support Analyst to join our close-knit product team. We are looking for someone with a strong drive towards customer service, the ability to work collaboratively across multiple teams, and an interest in learning the ins and outs of working in product development. In this role, you'll have the opportunity to work directly with our customers and our team to support DCI projects and products.
• This role requires the ability to understand our complex products and our users’ needs, as well as leading by example through attention to detail, critical thinking, and creative problem solving. We believe our product team should be one step ahead, proactively knowing the right questions to ask and acting in the best interest of our clients as well as our product teams’ success.****
• ***Get to know us a little.***
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Imagine working for a company where you can take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren't just catch phrases... they are part of our everyday reality, and yes, we're proud of it!

Product Support Analyst – Software

• Take and respond to customer live queries in a timely and accurate way, via phone, email, and chat
• Identify customer needs, analyze situations, and formulate timely solutions to their issues to retain customer satisfaction
• Update internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on all communication platforms to be able to address complaints accordingly
• Follow up with customers to ensure their technical issues are resolved
• Escalate customer concerns promptly as the need arises
• Take notes and file logs on each customer's queries to maintain a record of each call, ensuring all issues and requests are addressed in the long term

Tier 1 Support Engineer

• Participate in gathering and summarizing prospect information for Treasury Management consultants
• Identify opportunities for process improvements within scope of responsibilities or functional area
• Review and research basic or tactical operational assignments that require evaluation and selection of alternatives, related to low to medium risk deliverables
• Present recommendations for resolving more complex situations and exercise some independent judgement while developing understanding of function, policies, procedures, and compliance requirements
• Provide information to functional colleagues, internal partners, and stakeholders, including internal as well as external customers

Treasury Management Support Analyst

• Answer incoming calls and/or web cases from our most strategic clients• Make outbound calls as needed to clients to resolve support cases• Respond to case comments from our web portal to support our clients• Documents support cases thoroughly, showing research steps and resolution• Identify client concerns and engage appropriate internal resources to ensure timely resolution• Use resources to resolve issues in a timely and self-sufficient manner• Communicates well within department and with other departments• Strives to meet and exceed individual, and team, goals and metrics• Abides by phone schedule to ensure enough coverage for our clients• Ability to demonstrate professionalism in communicating with clients both written and verbally• Performs other duties and/or projects as assigned by management within the area of responsibility and control

Support Engineer jobs in Utah

See all jobs on JobTailor

Desktop Support Technician

Network Support Technician

IT Support Technician

Technical Support Specialist I

Senior Business Analyst, Technical

Associate Tech Support Technician

Junior Technical Support Representative

Technical Support Representative I

Technical Support Associate

Technical Support Engineer

Student Technical Support Specialist – Part-Time

Software Support Engineer

Technical Support Specialist

Software Support Engineer

Technical Support Specialist

Product Support Analyst – Software

Tier 1 Support Engineer

Treasury Management Support Analyst

Enterprise Technical Support Analyst