Technical Support Associate

KION Group

Technical Support Associate providing analytical support to technical service team. Assisting with issue resolution and optimizing service processes in the company.

Posted 6/16/2026full-timeMissouri, Texas, Utah, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

ERPTableau

About the role

Key responsibilities & impact

Provides analytical and operational support to the technical service team
Assists with issue resolution and ensures accurate documentation
Analyzes and optimizes the utilization of methods, tools or systems
Plans recurring processes and solves immediate issues
Supports frontline teams in troubleshooting basic technical problems
Creates and maintains knowledge base articles and troubleshooting guides
Participates in process improvement initiatives using Lean or Six Sigma principles

Requirements

What you’ll need

Associate degree in Engineering, IT, or related field (Bachelor’s preferred)
1–3 years of experience in technical support or data analysis
Strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau)
Basic understanding of automated systems and ERP platforms
Excellent analytical, organizational, and communication skills
Ability to work in a fast-paced environment and manage multiple priorities.

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysistechnical supportExcelPower BITableauautomated systemsERP platformsLean principlesSix Sigma principles

Soft Skills

analytical skillsorganizational skillscommunication skillsproblem-solvingability to manage multiple prioritiesadaptability