Tier 1 Support Engineer

Extensiv

Tier 1 Support Engineer providing customer technical support for eCommerce platforms via multiple communication channels. Ensuring customer satisfaction and resolving issues in a timely manner.

Posted 5/29/2026full-timeSandy • Utah • 🇺🇸 United StatesJunior💰 $60,000 per yearWebsite

About the role

Key responsibilities & impact

Take and respond to customer live queries in a timely and accurate way, via phone, email, and chat
Identify customer needs, analyze situations, and formulate timely solutions to their issues to retain customer satisfaction
Update internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on all communication platforms to be able to address complaints accordingly
Follow up with customers to ensure their technical issues are resolved
Escalate customer concerns promptly as the need arises
Take notes and file logs on each customer's queries to maintain a record of each call, ensuring all issues and requests are addressed in the long term

Requirements

What you’ll need

At least 1-3 years of relevant experience in Customer Service and Tech Support for eCommerce Accounts (for a seller or sales channel like Amazon, Shopify, Walmart, or eBay)
Knows how to read logs, understand query and backend technicalities
Familiarity with Order Management Software, Shipment Tracking systems , etc.
Experience using help desk software and remote support tools
Must have strong problem-solving skills, learning skills, and multitasking skills
Solid Customer Service experience (inbound and outbound calls, live chats, and emails)
Excellent English communication skills are a must (both oral and written)
Experience in taking both inbound and outbound calls, technical support, troubleshooting, and live chats/email support
Competency with Microsoft Office is required
Willingness to work in our Sandy, UT office on a hybrid schedule
Jira/Atlassian/Confluence/Salesforce experience is a bonus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Extensiv Website LinkedIn All Job Openings 201 - 500 employees 💰 $80M Debt Financing on 2022-12 Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 1,500 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we enable modern merchants and brands to fulfill demand anywhere with superior flexibility and scale without painful platform migrations. Tier 1 Support Engineer 🔥 38 minutes ago 🏢🏡 Sandy – Hybrid 💵 $60k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Take and respond to customer live queries in a timely and accurate way, via phone, email, and chat
Identify customer needs, analyze situations, and formulate timely solutions to their issues to retain customer satisfaction
Update internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on all communication platforms to be able to address complaints accordingly
Follow up with customers to ensure their technical issues are resolved
Escalate customer concerns promptly as the need arises
Take notes and file logs on each customer's queries to maintain a record of each call, ensuring all issues and requests are addressed in the long term 🎯 Requirements
At least 1-3 years of relevant experience in Customer Service and Tech Support for eCommerce Accounts (for a seller or sales channel like Amazon, Shopify, Walmart, or eBay)
Knows how to read logs, understand query and backend technicalities
Familiarity with Order Management Software, Shipment Tracking systems , etc.
Experience using help desk software and remote support tools
Must have strong problem-solving skills, learning skills, and multitasking skills
Solid Customer Service experience (inbound and outbound calls, live chats, and emails)
Excellent English communication skills are a must (both oral and written)
Experience in taking both inbound and outbound calls, technical support, troubleshooting, and live chats/email support
Competency with Microsoft Office is required
Willingness to work in our Sandy, UT office on a hybrid schedule
Jira/Atlassian/Confluence/Salesforce experience is a bonus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicetechnical supportproblem-solvingmultitaskingtroubleshootinginbound callsoutbound callslive chat supportemail supportlog reading

Soft Skills

communication skillslearning skillscustomer satisfactionanalytical skills