Extensiv

Full-stack Engineer

• Design, develop, and maintain cloud-based software solutions in an agile environment
• Write clean, maintainable, and testable code following industry best practices
• Participate in architecture and design discussions for new applications and features
• Collaborate with Product Management to review requirements and contribute to estimation and planning
• Build and integrate REST APIs and modern front-end components using technologies such as React and JavaScript
• Contribute to continuous integration and deployment pipelines (CI/CD) for timely, consistent delivery
• Write and maintain automated tests, including unit and integration testing
• Monitor application health and support production issues in collaboration with other teams
• Contribute ideas for technical improvements and process efficiency across the SDLC

Software Engineer

Implementation Specialist

• Manage a large portfolio of new and existing customers with emphasis on a consultative approach.
• Communicate and manage project scope, charter, and risk with internal and external stakeholders.
• Leverage logistics and warehouse technology experience and Extensiv product knowledge to advise customers on best practice approaches across all products within the Extensiv Suite.
• Provide ongoing project/program management to our Premium Account Services subscribers with a focus on adoption and retention.
• Act as an extension of the assigned customer's team by project managing the configuration of new customers at scale, including high-value new business implementations.
• Effectively provide premium product support and configuration for all types of user personas.
• Learn and service new software features that are developed and released.
• Act as a customer advocate for product function, quality, and usability.
• Create documentation and training material supporting existing and future product functionality in collaboration with Extensiv’s Content Team.
• Key goals include ensuring customer renewals, increasing customer lifetime value, and improving NPS.
• Travel to customer sites for onsite implementation, consultation, warehouse launches, and training (expected 25% travel, up to 50%).
• Deliver high quality customer experience to ensure success within a customer’s first year with Extensiv.
• Maintain 70% billable utilization and effectively manage the project’s budget and progress for all ongoing projects.
• Efficiently complete high-quality projects with an average of 80% on time completion.
• Manage each project’s budget to ensure profitability and proactively collaborating with the customer and Customer Success Manager to meet the contract requirements.
• Own continuous improvement projects on internal process to enhance the customer experience.
• Consult on internal Go to Market (GTM) initiatives.
• Be willing to work in our Sandy, UT office on a hybrid schedule (T-TH).

Implementation Consultant

Sales Development Rep

• Front-line development of incoming leads interested in Extensiv
• Deliver compelling value propositions and learn prospects' operations
• Create and cultivate relationships with prospects showing interest
• Generate interest with previously interested prospects via cold calling and email sequences
• Work hand in hand with Account Executives to guide prospects through the sales funnel
• Maintain and upkeep the CRM with up-to-date relevant information
• Participate in weekly Sales Meetings, Sales Development Trainings, Call Coaching Sessions, Role-Plays, and 1:1’s
• Attend weekly All-Hands & Quarterly Product Trainings to stay current with company vision and offerings
• Operate in a high-visibility area of the business focused on growth

Sales Development Representative

Financial Planning and Analysis

• Lead the development and maintenance of comprehensive financial models to support budgeting, forecasting, and long-term strategic planning.
• Provide insightful analysis of financial results, trends, and KPIs to key stakeholders, highlighting opportunities and risks.
• Maintain and evolve existing planning tools and support future system implementations.
• Work closely with department heads to develop annual budgets and rolling forecasts; monitor actual performance against budget and provide variance analysis and actionable recommendations.
• Develop and maintain key SaaS metrics such as MRR, ARR, churn, and customer acquisition cost (CAC); create and deliver regular reports and dashboards for executive management.
• Collaborate with senior leadership to support strategic initiatives; evaluate financial impact of potential business decisions.
• Model potential acquisitions and assist in diligence.
• Report to the CFO and collaborate closely with cross-functional teams.

Finance Manager

Customer Success Manager

• Proactively engage with customers in assigned book of business to ensure they are meeting their business objectives and achieving value from the Extensiv platform
• Own the renewal process for all customers, utilizing tools such as Salesforce and Outreach to manage communications, mitigate churn, and maximize revenue retention
• Analyze product usage data in tools such as Quicksight to understand where and how customers can improve adoption and increase their ROI
• Identify opportunities for upsell/expansion by having a comprehensive understanding of the customers’ workflows and evolving goals
• Act as the primary contact for escalated support issues, coordinating with internal teams to resolve technical customer challenges efficiently
• Maintain strong working knowledge of all Extensiv products, leveraging enablement resources to stay informed of all enhancements and new releases
• Collaborate with the professional services, support, and solutions architect teams to ensure customers’ technical needs are met
• Provide weekly reports to Customer Success Leadership regarding accounts, including risk analysis, renewals, and upsell metrics

Sales

• Provide creative ideas to help achieve Sales Department goals and support sales strategy implementation.
• Collaborate with marketing and sales teams to develop, expand and maintain inbound and outbound sales motions.
• Assist in sales lead database efficiencies.
• Research and evaluate competitors in our space.
• Evaluate KPI’s to help determine future sales strategies.
• Listen and compile notes on recorded sales calls.
• Assist with daily administrative duties.
• Work up to 20-25 hours per week in a fast-paced environment; hybrid attendance in office Tue-Thu.

Software Engineer

Implementation Consultant

Sales Development Representative

Finance Manager

Customer Success Manager

Sales Intern