Technical Support Specialist I

BioLite

Technical Support Specialist I resolving customer issues with BioLite and Goal Zero products. Engaging in customer troubleshooting while building technical knowledge across the product portfolio.

Posted 7/17/2026full-timeMidvale • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer cases through effective communication and problem-solving, with a strong focus on technical support for consumer electronics and renewable energy products. Proficient in using Zendesk and collaborating with cross-functional teams to enhance customer experience and product quality.

Highest-signal resume keywords

Technical Support ExperienceZendesk ProficiencyConsumer Electronics KnowledgeCritical Thinking SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic CommunicationProblem-Solving

Tools & Technologies

ZendeskShopifyNetSuite

Industry Keywords

Customer SupportTechnical SupportRenewable Energy ProductsOutdoor GearWarranty Claims

About the role

Key responsibilities & impact

Manage customer cases by phone and email (using Zendesk) from first contact through to final resolution, including processing warranty claims, replacements, and returns.
Develop deep technical knowledge across the BioLite and Goal Zero products to independently solve problems and maintain internal support documentation.
Maintain clear, accurate, and empathetic communication with both customers and teammates, even during busy or time-sensitive periods.
Partner with Engineering, Quality, Warehouse, and Operations to resolve complex technical issues and know when to escalate cases.
Identify recurring customer issues and contribute to projects that improve our products, the customer experience, and how our team works.

Requirements

What you’ll need

2+ years of experience in technical support, customer support, or another customer-facing role.
Experience supporting consumer electronics, outdoor gear, or renewable energy products.
Familiarity with Zendesk, Shopify, and NetSuite (or similar platforms).
Strong critical thinking steps to diagnose complex technical issues.
Curiosity to learn new tools, technologies, and technical concepts.

Benefits

Comp & perks

Comprehensive Healthcare Coverage: Medical, dental, and vision plans with BioLite covering 90–100% of monthly premiums, depending on plan selection.
401(k) with Employer Match: We help you invest in your future through a company match on your 401(k) contributions.
Paid Time Off: Paid holidays, vacation, sick time, and family leave to support work-life balance.
Equity & Bonus Opportunities: Community bonus plan and stock option eligibility for all full-time employees.
Adventure Stipend (after two years): Matched travel stipend and PTO to go on an adventure that aligns with BioLite's mission of bringing energy everywhere — whether that's outdoor recreation, climate action, or social impact.
Employee Product Discount: Employees enjoy generous discounts on BioLite and Goal Zero products.