BioLite

Support Engineer

• Manage customer cases by phone and email (using Zendesk) from first contact through to final resolution, including processing warranty claims, replacements, and returns.
• Develop deep technical knowledge across the BioLite and Goal Zero products to independently solve problems and maintain internal support documentation.
• Maintain clear, accurate, and empathetic communication with both customers and teammates, even during busy or time-sensitive periods.
• Partner with Engineering, Quality, Warehouse, and Operations to resolve complex technical issues and know when to escalate cases.
• Identify recurring customer issues and contribute to projects that improve our products, the customer experience, and how our team works.

Technical Support Specialist I