Technical Support Specialist

Solutionreach, Inc.

Technical Support Specialist troubleshooting client-specific software issues at Solutionreach, Inc. Providing training and support to healthcare professionals while empowering clients on self-help options.

Posted 6/2/2026full-timeLehi • Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responding to inbound client calls, chats and cases regarding client specific products while troubleshooting our software
Act with determination and full ownership to resolve all cases with importance on first contact resolution
Develop an understanding of product knowledge, architecture, and solutions
Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice’s needs
Exhibit a speed to success through effective troubleshooting
Highlight the ability to resolve synchronization software functioning issues
Responsible for managing cases and ensuring timely resolution of client concerns
Provide expert advice to assist clients with the health of their business through using Solutionreach software
Demonstrate drive for the success of our client’s practices
Must be able to effectively solve software issues while utilizing tools for creative solutions and communicating to the client the steps taken to obtain the resolution
Empowering and educating clients on self-help options by teaching customers how to effectively use the knowledgebase

Requirements

What you’ll need

At least 2+ years experience in the field of technology
Additional customer service experience
Proficient and experienced in Windows workstation and server environments
Strong communicator and social skills
Familiar with one or more database types
Able to troubleshoot, test, report, document, install, and train on software
Strong written and verbal communication skills
Tech savvy with an understanding of how medical practice needs can be better supported through technology

Benefits

Comp & perks

Exceptional support for new clients
On-going support and training to current clients

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingsoftware installationsoftware testingsoftware documentationdatabase managementWindows workstationWindows serverSolutionreach softwarecase managementclient support

Soft Skills

communicationcustomer serviceproblem-solvingownershipdeterminationeducating clientsinterpersonal skillsdrive for successcreativityspeed to success