Solutionreach, Inc.

Product Designer

• Develop a deep understanding of healthcare customers, their workflows, challenges, and goals.
• Partner with Product Managers and Engineering teams to identify customer problems and define user-centered solutions.
• Lead the design process from discovery and ideation through wireframes, prototypes, and polished user interfaces.
• Create user flows, journey maps, information architecture, wireframes, mockups, and interactive prototypes.
• Conduct and participate in user research, usability testing, and customer interviews to validate designs and gather insights.
• Translate customer and business requirements into intuitive, accessible, and engaging user experiences.
• Collaborate with cross-functional teams to break down solutions into incremental releases that deliver value over time.
• Advocate for the user while balancing business objectives and technical constraints.
• Contribute to and help evolve design systems, design standards, and UX best practices.
• Present design concepts, rationale, and recommendations to stakeholders and leadership.
• Analyze feedback and product metrics to continuously improve the user experience.

UX Designer

Systems Engineer

• Support and maintain the systems that power revenue organization across Sales, Marketing, and Customer Success
• Focus on day-to-day system execution—troubleshooting issues, improving workflows, and ensuring GTM tech stack operates effectively
• Work closely with business stakeholders to gather requirements
• Partner with senior systems leadership to implement scalable solutions
• Manage and resolve inbound system requests (Salesforce, HubSpot, and other GTM tools)
• Troubleshoot workflow issues, data inconsistencies, and system errors
• Gather and document business requirements from Sales, Marketing, and Customer Success teams
• Partner with the Senior Director of Business Systems to translate requirements into system improvements
• Support CRM configuration updates (fields, workflows, automations, validation rules)
• Monitor data quality and maintain clean, reliable system data
• Assist with integrations and automation across the GTM tech stack
• Identify inefficiencies in current processes and recommend improvements
• Support documentation of system processes, workflows, and best practices

Systems Analyst – Go To Market

Sales Development Rep

• Create enterprise pipeline for Account Executives by engaging larger healthcare organizations, mapping buying committees, and driving qualified opportunities
• Own outbound enterprise pipeline generation across phone, email, LinkedIn, and sequencing platforms
• Research target accounts and identify priority business units, decision-makers, and influencers
• Execute thoughtful, personalized outreach into named accounts with a multi-threaded prospecting strategy
• Qualify inbound and outbound opportunities against defined enterprise criteria
• Book meetings that convert to qualified enterprise pipeline and revenue
• Partner closely with Account Executives on account plans, opportunity strategy, and conversion improvement
• Maintain accurate activity, contact coverage, and pipeline data in CRM
• Continuously refine messaging, objection handling, and outreach strategy for complex buying environments
• Top performers in this role consistently hit or exceed monthly meeting and pipeline creation targets

Enterprise Sales Development Representative

Revenue Operations

• Own analytics execution and insight delivery across the revenue organization
• Ensure the business has clear, trusted data to drive decision-making across Sales, Marketing, and Customer Success
• Partner closely with GTM leadership to define key metrics, build reporting, and translate complex data into actionable insights
• Remain hands-on in building and validating reporting while managing and developing one analyst
• Elevate the quality, consistency, and impact of analytics across the organization
• Report directly to the Senior Director of Business Operations, partnering closely to align on priorities and ensure analytics efforts support broader business strategy

Manager of Analytics – Revenue Operations

Support Engineer

• Responding to inbound client calls, chats and cases regarding client specific products while troubleshooting our software
• Act with determination and full ownership to resolve all cases with importance on first contact resolution
• Develop an understanding of product knowledge, architecture, and solutions
• Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice’s needs
• Exhibit a speed to success through effective troubleshooting
• Highlight the ability to resolve synchronization software functioning issues
• Responsible for managing cases and ensuring timely resolution of client concerns
• Provide expert advice to assist clients with the health of their business through using Solutionreach software
• Demonstrate drive for the success of our client’s practices
• Must be able to effectively solve software issues while utilizing tools for creative solutions and communicating to the client the steps taken to obtain the resolution
• Empowering and educating clients on self-help options by teaching customers how to effectively use the knowledgebase

UX Designer

Systems Analyst – Go To Market

Enterprise Sales Development Representative

Manager of Analytics – Revenue Operations

Technical Support Specialist