Solutionreach, Inc.

Customer Success Manager

• Owning end-to-end customer lifecycle reporting
• Building and enhancing Power BI dashboards
• Performing deep-dive analyses to uncover root causes behind churn
• Partnering with cross-functional executives to design lifecycle KPIs
• Driving alignment across cross-functional teams

Customer Success Operations Analyst

Account Executive

• Identify and target SMB prospective customers through phone contact, email, and/or any other means to creatively build rapport and maintain a healthy sales pipeline.
• Run and manage a full-cycle sales process including building brand awareness, generating leads, demoing the product, ensuring follow-up, and closing the sale.
• Run demos set by ADMs (Account Development Managers).
• Document information in Salesforce and complete all pre-sale to post-sale data entry to help document buying trends and patterns.

Customer Success Operations Analyst

Account Executive, SMB