Solutionreach, Inc.

Sales Development Rep

• Create enterprise pipeline for Account Executives by engaging larger healthcare organizations, mapping buying committees, and driving qualified opportunities
• Own outbound enterprise pipeline generation across phone, email, LinkedIn, and sequencing platforms
• Research target accounts and identify priority business units, decision-makers, and influencers
• Execute thoughtful, personalized outreach into named accounts with a multi-threaded prospecting strategy
• Qualify inbound and outbound opportunities against defined enterprise criteria
• Book meetings that convert to qualified enterprise pipeline and revenue
• Partner closely with Account Executives on account plans, opportunity strategy, and conversion improvement
• Maintain accurate activity, contact coverage, and pipeline data in CRM
• Continuously refine messaging, objection handling, and outreach strategy for complex buying environments
• Top performers in this role consistently hit or exceed monthly meeting and pipeline creation targets

Enterprise Sales Development Representative

Revenue Operations

• Own analytics execution and insight delivery across the revenue organization
• Ensure the business has clear, trusted data to drive decision-making across Sales, Marketing, and Customer Success
• Partner closely with GTM leadership to define key metrics, build reporting, and translate complex data into actionable insights
• Remain hands-on in building and validating reporting while managing and developing one analyst
• Elevate the quality, consistency, and impact of analytics across the organization
• Report directly to the Senior Director of Business Operations, partnering closely to align on priorities and ensure analytics efforts support broader business strategy

Manager of Analytics – Revenue Operations

Support Engineer

• Responding to inbound client calls, chats and cases regarding client specific products while troubleshooting our software
• Act with determination and full ownership to resolve all cases with importance on first contact resolution
• Develop an understanding of product knowledge, architecture, and solutions
• Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice’s needs
• Exhibit a speed to success through effective troubleshooting
• Highlight the ability to resolve synchronization software functioning issues
• Responsible for managing cases and ensuring timely resolution of client concerns
• Provide expert advice to assist clients with the health of their business through using Solutionreach software
• Demonstrate drive for the success of our client’s practices
• Must be able to effectively solve software issues while utilizing tools for creative solutions and communicating to the client the steps taken to obtain the resolution
• Empowering and educating clients on self-help options by teaching customers how to effectively use the knowledgebase

Technical Support Specialist

• Responsible for creating pipeline for Account Executives by engaging healthcare practices and driving qualified opportunities
• Own outbound pipeline generation across phone, email, and sequencing platforms
• Execute high-volume, high-quality prospecting daily (calls, emails)
• Qualify inbound and/or outbound leads against defined criteria
• Book meetings that convert to pipeline and revenue
• Partner closely with Account Executives to improve conversion rates
• Maintain accurate activity and pipeline data in CRM
• Continuously refine messaging, objection handling, and targeting
• Consistently mock call, practice, and refine new talk tracks both alone and with peers and leadership; role play conversations with prospects

Enterprise Sales Development Representative

Manager of Analytics – Revenue Operations

Technical Support Specialist

Sales Development Representative – SDR