Enterprise Technical Support Analyst

Cision

Enterprise Technical Support Analyst providing support to Waystar’s strategic clients for healthcare payments. Handling complex issues and maintaining professionalism and urgency in service delivery.

Posted 5/28/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming calls and/or web cases from our most strategic clients
Make outbound calls as needed to clients to resolve support cases
Respond to case comments from our web portal to support our clients
Documents support cases thoroughly, showing research steps and resolution
Identify client concerns and engage appropriate internal resources to ensure timely resolution
Use resources to resolve issues in a timely and self-sufficient manner
Communicates well within department and with other departments
Strives to meet and exceed individual, and team, goals and metrics
Abides by phone schedule to ensure enough coverage for our clients
Ability to demonstrate professionalism in communicating with clients both written and verbally
Performs other duties and/or projects as assigned by management within the area of responsibility and control

Requirements

What you’ll need

4-year bachelor’s degree preferred
Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred
Exceptional client service skill
Technically savvy with excellent troubleshooting and analytical skills
Working knowledge of EDI files is a bonus
Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
Acts as a self-starter and uses critical thinking skills regularly
Professional, effective, and clear communication skills
Comfortable with de-escalating client issues and temperament
Team Player – You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees

Benefits

Comp & perks

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
Flexible time off for exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinganalytical skillsmedical billingcodingadministrationrevenue cycle managementtechnology supportEDI filesMicrosoft OutlookMicrosoft Excel

Soft Skills

client servicecommunication skillscritical thinkingde-escalationteam playerprofessionalismself-startercollaborationproblem-solvinggoal-oriented

Certifications

bachelor's degree