Cision

Application Engineer

• Manages all day-to-day activities of the team
• Conducts People Operations responsibilities for all assigned team members, including performance reviews, disciplinary action, etc.
• Schedules projects and resources, and monitors project timelines; will ultimately be accountable for the success or failure of all team projects
• Motivates and provides guidance to team members to accomplish team goals through counseling, performance reviews, mentoring, and team building activities
• Coaches team members, helping them develop into more senior/experienced resources
• Works with the Business Product Owners to identify priorities for Application Development and enhancements; acquires resources for projects to fit the current and future needs of the Business
• Works closely and cohesively with other Managers within Technology, as well as with key stakeholders in related departments
• Helps other Technology Managers set and implement policies and procedures related to application quality, standards, and testing
• Technical capabilities are on par with the Lead Application Engineer
• Plays an integral part in establishing, driving, and enhancing processes and procedures within the team, and within the Technology department as a whole
• Establishes training offerings, suited for individuals’ needs, for them to progress
• Establishes priorities for Lead Application Engineers and ensures that they have guidance and coaching in mentoring other team members

Manager, Application Engineering

Support Engineer

• Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat
• Be a problem-solver that seeks to understand the heart of each client’s issue
• Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
• Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

Technical Support Analyst

Sales

• Manage assigned key strategic National Channel partners
• Develop strategic partner plan and conduct quarterly plan reviews
• Build relationships with key executives within strategic partner’s headquarters and field organizations
• Assist partners with product positioning, configuration, and sales strategy
• Identify key strategic opportunities to closely tie partners success to Waystar products and services
• Identify joint development opportunities where appropriate
• Drive new sales by enhancing Waystar penetration in partners sales segments/channels
• Create effective Marketing programs
• Coordinate with engineering teams to ensure that products are compatible and engineering roadmaps are shared

Channel Sales Manager

Analyst

• Ensure 835 transactions are received from trading partner’s FTP/website once available
• Ensure payers are accurately identified from inbound 835 transactions
• Ensure that 835s transactions are syntactically correct
• Review trading partner emails to ensure issues/changes are communicated and addressed
• Contribute to the continuing enrichment of Route/Payer Account contacts in Salesforce
• Assist team members with production issues
• Research missing/delayed 835 delivery across multiple platforms
• Work with EOB Conversion vendor to troubleshoot file issues
• Research claim and file delivery issues in multiple legacy platforms
• Research and address internal requests for assistance received in the ‘EDI Batch Queue’ and ‘EDI Practice Insight Queue’
• Perform other duties as assigned by leadership within the area of responsibility and control

EDI Analyst

DevOps Engineer

• Work with application developers to design and implement pipelines and workflows to effectively build, test and deploy applications
• Work with infrastructure and security teams to ensure pipelines align with necessary requirements for networking, security and performance
• Support the SDLC to help ensure our product development meets and passes necessary compliance and infosec requirements
• Be first line of support to enable developers to move faster within the Waystar ecosystem
• Support in the management of internal tooling
• Maintain clear, consistent communication with management
• Build and maintain positive, collaborative relationships with team members
• Perform additional duties as assigned

Product Manager

• Lead the product management team in developing and executing the product roadmap
• Work with engineering, data science, UX design, and product marketing teams to bring new products to market
• Conduct market research and analysis to identify customer needs and opportunities
• Define product requirements and specifications
• Manage the product development process from ideation to launch
• Track product performance and make data-driven decisions
• Mentor a team of Product Managers and furnish them with resources, tools, and uniform processes to be successful
• Work with sales and customer support teams to ensure customer satisfaction
• Stay up-to-date on the latest trends in healthcare technology
• Collaborate with other directors and executives to align product strategy with the company's overall goals

Director of Product Management

Director

• Prospects, closes, and manages a targeted list of new and/or existing relationships in the large independent physician or provider, business service, and specialty markets
• Serves as the primary point of contact for a defined group of existing client accounts and/or prospects
• Effectively demonstrates, in a detailed and technical manner , Waystar’s end-to-end healthcare payments technology through formal certification protocols
• Achieves annual sales targets and tracks opportunities from discovery to close; ensures solutions are adopted broadly and the intended ROI is achieved
• Works cross-functionally with Client Success, Client Management, and Solution Adoption teams to achieve annual booking plans, ensure renewals are part of the strategic planning process where applicable
• Effectively communicates Waystar’s value proposition with key executive decision makers including but not limited to CEOs, CFOs, CIOs, purchasing departments, and other key and influential personnel
• Develops strategy and tactics necessary to conduct complex sales cycles with prospects that will become long-term customers
• Drives executive-level conversations and has strong negotiation skills
• Develops and executes territory business plans which employ strategic account segmentation and prioritization
• Manages sales pipeline and forecasting; clearly documents sales activities through Salesforce CRM
• Manages a strategic sales process and drives key performance metrics which contribute to individual and team success

Regional Director

Translator

• Support clinical and translational research focused on PET imaging for neurology
• Design and plan imaging studies for clinical programs
• Interact with imaging vendors and manage imaging studies
• Participate in data analysis, modeling, and presentation of results
• Stay updated on PET neuroimaging field and provide guidance for study design
• Serve as a resource for education and application of PET methodology
• Collaborate with key opinion leaders and CROs for execution of studies
• Contribute to the design and review of protocols and technical documents

Associate Director, Translational Imaging, Clinical Pharmacology – Translational Medicine

Security Engineer

• Drive enterprise-wide cybersecurity and compliance programs from initiation to completion
• Manage multiple projects under a unified program structure, ensuring timely delivery and budget adherence
• Modernize our Incident Response (IR) and Business Continuity (BCP) programs through coordination of regular tabletop exercises and process automation
• Translate the CISO’s 3-year strategy into executable quarterly roadmaps
• Partner with Engineering and Ops leaders to integrate security 'by design' into the CI/CD pipeline, processes and infrastructure scaling
• Facilitate governance meetings and executive updates
• Build and maintain real-time dashboards for executive leadership, translating technical vulnerabilities into business risk
• Provide regular program status reports, risk dashboards, and compliance scorecards to leadership

Security Program Manager

Medical Director

• Assist in the development of medical affairs strategy, planning and supportive tactics for assigned therapeutic area
• Work with key stakeholders to execute the medical affairs plan
• Operationalize post-marketing medical affairs studies
• Develop corresponding scientific communication and publication plans
• Organize and host medical advisory boards
• Provide tactical input for the development of product strategies

Associate Medical Director – Alzheimer's Disease

• Builds relationship and demonstrates the clinical outcome and benefits of company products to thought leaders, medical groups, government agencies, key opinion leaders and health systems with drug formularies, consumer-ready medical and dental products
• Educates and demonstrates the benefits of key products to clinical professors, teaching-hospital faculty, residents, and students
• Provides medical information to internal/external health sources such as the sales force, outside health professions, public, and government
• Explores and identifies sites for clinical trial in all stages of development
• Coordinates continuing education workshops, seminars, and programs for graduate physicians, pharmacists, and scientists
• Responds to unsolicited inquiries to establish and/or further the knowledge and understanding of marketed products and related topics
• Responsible for the leadership, direction and management of the Field Medical Affairs function, including direct management of the Directors/Associate Directors of MSLs
• Oversees key planning working collaboratively with HQ Medical Directors, Clinical Development, Commercial and Market Access
• Works regularly with key HCPs to expand professional relationships and represents Eisai at the highest level with key interfaces

Senior Director, Field Medical Neurology

Manager

• Develops, revises, tracks and approves packaging documents including issuance of Core Labeling Change Notifications, International Labeling Change Notifications, and New Core Labeling Notifications;
• Ensures packaging content and artwork is compliant with internal labeling policies, standard operating procedures and worldwide health authority regulations.
• Maintains and tracks labeling/packaging documents in the labeling repository and/or electronic system.
• Monitors worldwide regulations pertaining to labeling and assists in the maintenance of standard operating procedures.
• Assists with preparing submission-ready labeling documents.
• Creates, reviews, and releases text that meets all medical, legal, and regulatory requirements for labeling medical products.
• Develops product labeling such as target product profiles (TPP), company core data sheets (CCDS), instructions for use, and safety data sheets.
• Monitors process of any changes in labeling regulations in the US and/or abroad.
• Reviews labeling change information, and ensures that it is supported by the data and consistent with the application.
• May review promotional and commercial communication material.
• Support Global Labeling Leads in daily operational labeling activities (US and global);
• Manage and maintain US SPL, drug listings, and establishment registrations;
• Triage, review, and track Country Product Information (CPI); and perform operational activities that support Global Labeling deliverables.

Manager, Global Labeling

• Lead field access and reimbursement team in providing appropriate support for patient access for prescribed Eisai products
• Direct and oversee HCP communication on insurance coverage/reimbursement for Eisai products
• Collaborate with cross-functional teams to drive resolution of access and reimbursement issues
• Develop and drive compliant execution of access and reimbursement programs
• Maintain appropriate relationships with accounts to ensure access and reimbursement for Eisai’s portfolio
• Recruit, develop, train, coach, assess, motivate and retain access and reimbursement talent.