Cision

DevOps Engineer

• Provide strategic leadership and oversight for four SRE teams, setting clear direction, priorities, and expectations aligned to business and engineering objectives
• Lead, mentor, and develop SRE managers and senior engineers, fostering a culture of accountability, operational ownership, innovation, and psychological safety
• Define and own the SRE and Platform Engineering strategy and roadmap, ensuring alignment with cloud transformation initiatives and long-term organizational goals
• Serve as a key voice in architectural and platform decisions, influencing designs with a focus on scalability, reliability, automation, and operational efficiency
• Partner with executive leadership to communicate reliability posture, risks, and investment needs in clear business terms
• Establish and continuously evolve SRE principles and best practices, including SLIs, SLOs, error budgets, toil management, and reliability-driven prioritization
• Provide technical direction and governance across GCP (preferred) and AWS environments, ensuring consistent reliability and operational patterns
• Drive the evolution of Platform Engineering, enabling self-service infrastructure and guard-railed service delivery for application teams
• Own strategy and standards for Infrastructure-as-Code (IaC) and automation, leveraging tools such as Terraform or equivalent frameworks across cloud environments
• Ensure observability excellence through metrics, logging, tracing, alerting, and proactive capacity and performance management
• Provide executive leadership during large-scale or high-impact incidents, ensuring effective coordination, escalation, and stakeholder communication
• Define, refine, and scale incident management and on-call practices, emphasizing resilience, sustainability, and rapid recovery
• Champion blameless postmortems, ensuring root causes are addressed and learnings are translated into systemic improvements
• Partner with Security and Compliance teams to ensure systems meet security, privacy, and regulatory requirements without compromising reliability
• Own and report on reliability metrics, operational KPIs, and service health for leadership and executive stakeholders
• Drive continuous improvement through reliability reviews, retrospectives, and data-driven decision-making
• Balance reliability, velocity, and cost across platforms, applying error budgets and capacity planning to guide trade-offs

Director, Site Reliability Engineer

Sales

• Responsible for meeting/exceeding Oncology sales goals for an assigned territory by promoting Oncology therapeutic products in a compliant and appropriate manner.
• Collaborate with leaders and relevant cross-functional teams to develop and implement territory business strategies and drive pull-through sales within Integrated Delivery Networks.
• Conduct ongoing territory and market analysis to monitor customer needs and preferences, and local market dynamics and trends.
• Identify, build relationships with, and influence prescribers and decision-makers through understanding of issues and opportunities in territory.
• Deliver clinical, efficacy, and safety messaging and information about product access / safe administration to relevant customer stakeholders in a compliant way.
• Monitor operating costs and compliance with territory budget.
• Seek out mentorship to learn and build key sales skills.

Senior Oncology Sales Specialist - Field Based

Risk

• Lead the development and execution of a scalable data governance strategy aligned with business goals and regulatory requirements
• Define and enforce enterprise-wide data quality standards and ensure consistent implementation across business units
• Oversee the creation and maintenance of data governance artifacts including policies, data dictionaries, lineage documentation, and metadata repositories
• Collaborate with data owners, stewards, and technical teams to develop and manage data classification, access controls, and lifecycle policies
• Drive the implementation and adoption of data governance platforms and tools to support governance workflows and automation
• Facilitate data quality issue resolution through root cause analysis, remediation planning, and ongoing monitoring
• Support operational teams by providing guidance on data standards and assisting in the resolution of data quality gaps
• Track, report, and communicate data governance metrics, risks, and progress to executive stakeholders
• Stay current with regulatory changes and industry best practices, continuously evolving the governance program to meet emerging needs

Data Enablement, Governance Manager

Product Manager

• Plan, identify, develop, and produce promotional materials, programs, and activities needed to support brand strategies to meet financial goals and expectations.
• Develop project and tactic assessments and valuations (ROI) that leverage analytics and research to identify successes.
• Participate in Medical, Legal, and Regulatory approval process for promotional programs.
• Monitor products, marketplace, and competitor trends and issues to anticipate/identify threats and opportunities.
• Make recommendations and develops tactics to respond to threats and opportunities.
• Establish relationships and work with commercial partners to communicate and ensure alignment on strategy, messaging, and execution within scope of projects.
• Work with finance in managing brand forecast and contribute to demand planning (S&OP) process.
• Actively contribute to the development of the annual and 5-year brand business plan and budget.

Senior Product Manager, Oncology

Director

• Lead and drive Global & US Medical Information activities for assigned therapeutic area(s)
• Develop and ensure high-quality, scientifically accurate documents in response to medical inquiries
• Serve as medical reviewer for Eisai’s advertising and promotional materials
• Lead and provide oversight of department reporting processes and digital analytics
• Explore and implement AI-driven tools to enhance medical information processes
• Mentor and provide guidance to new hires/less experienced colleagues

Associate Director, Medical Information, Oncology

• Prospects, closes, and manages a targeted list of new and/or existing relationships in Health Systems & Hospital markets
• Primary focus on selling clinical-based revenue cycle solutions with exposure to clinical and mid-cycle workflows within complex healthcare environments
• Serves as the primary point of contact for a defined group of existing client accounts and/or prospects
• Effectively demonstrates, in a detailed and technical manner, Waystar’s end-to-end healthcare payments technology through formal certification protocols
• Achieves annual sales targets and tracks opportunities from discovery to close; ensures solutions are adopted broadly and the intended ROI is achieved
• Works cross-functionally with Client Success, Client Management, and Solution Adoption teams to achieve annual booking plans, ensure renewals are part of the strategic planning process where applicable
• Effectively communicates Waystar’s value proposition with key executive decision makers including but not limited to CEOs, CFOs, CIOs, purchasing departments, and other key and influential personnel
• Develops strategy and tactics necessary to conduct complex sales cycles with prospects that will become long-term customers
• Drives executive-level conversations and has strong negotiation skills
• Develops and executes territory business plans which employ strategic account segmentation and prioritization
• Manages sales pipeline and forecasting; clearly documents sales activities through Salesforce CRM
• Manages a strategic sales process and drives key performance metrics which contribute to individual and team success

Regional Director – HS&H

Consultant

• Act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage.
• Subject Matter Expert assigned to Waystar revenue cycle implementations - ensuring the contracted deliverables are delivered in compliance with contractual terms, aligned with Waystar processes and drives a high level of client satisfaction.
• Ability to manage and meet deadlines.
• Establishes trusted relationships with the client project team, key influencers/stakeholders and client executive leadership.
• Clearly communicates challenges/shortcomings/issues to customers by assessing causes and implications, recommending solutions and costs, and encouraging shared problem solving.
• Develops and communicates a clear vision of customer success and regularly reports out on the status to all key stakeholders.

Solution Adoption Consultant

Frontend Engineer

• Work closely with the Manager Advisory Services to set the strategic direction for the Advisory Services business unit.
• Create and implement a scalable and value-add set of Advisory Service programs that will improve the financial health of clients in Waystar’s Health System & Hospital target market
• Collaborate cross-functionally with Waystar Support, Solution Adoption, Sales, and Growth Enablement teams to offer an integrated set of solutions/services and direct existing and prospective clients to the appropriate Advisory Service programs
• Provide client-facing leadership for the project teams and act as a subject matter expert, as needed
• Manage and lead client engagements with wide-ranging scope and complexity; accountable for consistent delivery of high quality results
• Help grow the Advisory Services team capacity and capabilities
• Leverage client engagement experiences to develop best practices for integration and workflow; transition knowledge to the rest of the Solution Adoption team
• Develop and maintain long-term client relationships and networks
• Travel independently or as a team for on-site sales and project scoping meetings with prospective clients
• Consistently identify opportunities to improve processes, tools, and documentation

Advisory Consultant – Front End

Application Engineer

• Manages all day-to-day activities of the team
• Conducts People Operations responsibilities for all assigned team members, including performance reviews, disciplinary action, etc.
• Schedules projects and resources, and monitors project timelines; will ultimately be accountable for the success or failure of all team projects
• Motivates and provides guidance to team members to accomplish team goals through counseling, performance reviews, mentoring, and team building activities
• Coaches team members, helping them develop into more senior/experienced resources
• Works with the Business Product Owners to identify priorities for Application Development and enhancements; acquires resources for projects to fit the current and future needs of the Business
• Works closely and cohesively with other Managers within Technology, as well as with key stakeholders in related departments
• Helps other Technology Managers set and implement policies and procedures related to application quality, standards, and testing
• Technical capabilities are on par with the Lead Application Engineer
• Plays an integral part in establishing, driving, and enhancing processes and procedures within the team, and within the Technology department as a whole
• Establishes training offerings, suited for individuals’ needs, for them to progress
• Establishes priorities for Lead Application Engineers and ensures that they have guidance and coaching in mentoring other team members

Manager, Application Engineering

Support Engineer

• Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat
• Be a problem-solver that seeks to understand the heart of each client’s issue
• Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
• Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

Technical Support Analyst

• Manage assigned key strategic National Channel partners
• Develop strategic partner plan and conduct quarterly plan reviews
• Build relationships with key executives within strategic partner’s headquarters and field organizations
• Assist partners with product positioning, configuration, and sales strategy
• Identify key strategic opportunities to closely tie partners success to Waystar products and services
• Identify joint development opportunities where appropriate
• Drive new sales by enhancing Waystar penetration in partners sales segments/channels
• Create effective Marketing programs
• Coordinate with engineering teams to ensure that products are compatible and engineering roadmaps are shared

Channel Sales Manager

Analyst

• Ensure 835 transactions are received from trading partner’s FTP/website once available
• Ensure payers are accurately identified from inbound 835 transactions
• Ensure that 835s transactions are syntactically correct
• Review trading partner emails to ensure issues/changes are communicated and addressed
• Contribute to the continuing enrichment of Route/Payer Account contacts in Salesforce
• Assist team members with production issues
• Research missing/delayed 835 delivery across multiple platforms
• Work with EOB Conversion vendor to troubleshoot file issues
• Research claim and file delivery issues in multiple legacy platforms
• Research and address internal requests for assistance received in the ‘EDI Batch Queue’ and ‘EDI Practice Insight Queue’
• Perform other duties as assigned by leadership within the area of responsibility and control

EDI Analyst

• Work with application developers to design and implement pipelines and workflows to effectively build, test and deploy applications
• Work with infrastructure and security teams to ensure pipelines align with necessary requirements for networking, security and performance
• Support the SDLC to help ensure our product development meets and passes necessary compliance and infosec requirements
• Be first line of support to enable developers to move faster within the Waystar ecosystem
• Support in the management of internal tooling
• Maintain clear, consistent communication with management
• Build and maintain positive, collaborative relationships with team members
• Perform additional duties as assigned