Student Technical Support Specialist – Part-Time

The Church of Jesus Christ of Latter-day Saints

Student Technical Support Specialist responsible for resolving support requests and configuring user access. Seeking a technically curious and dependable student in the United States, specifically Utah or Idaho.

Posted 6/4/2026part-timeRemote • Idaho, Utah • 🇺🇸 United StatesEntry Level💰 $13 per hourWebsite

About the role

Key responsibilities & impact

Act as a first point of contact for technology issues—diagnosing problems, researching solutions, escalating when needed, and documenting each resolution (40%)
Set up, modify, and remove user accounts, roles, rights, and permissions across multiple systems, applying access policies accurately and consistently (25%)
Move fluidly between a wide range of applications, learning unfamiliar tools quickly and reasoning through problems methodically (15%)
Author and update knowledge base articles, help build and maintain the support website, and create documentation that reduces future support volume (15%)
Deepen understanding of our platforms, explore new technologies that could improve service, and handle student and employee information in accordance with FERPA and BYU-Pathway policies (5%)

Requirements

What you’ll need

Current student in good standing, eligible for part-time student employment
Technology savvy: Genuine comfort across many software applications and the ability to learn new tools quickly and independently
Strong communication: Clear, patient written and verbal skills—able to explain technical concepts to non-technical users without jargon
Solid keyboarding: Efficient, accurate typing for documentation and correspondence
Problem-solving mindset: A logical, persistent, resourceful approach to diagnosing issues
Reliability and independence: The discipline to manage your time and follow through remotely without close supervision
Prior help-desk, tech support, or customer service experience (preferred)
Familiarity with any platforms we support, or with user provisioning and identity/access concepts (preferred)
Experience writing documentation or web content; interest in IT, information systems, or a related field (preferred)

Benefits

Comp & perks

Gain hands-on experience administering enterprise platforms
Building transferable skills in technical support, access management, and documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user provisioningidentity/access managementdocumentation writingknowledge base article authoringproblem diagnosistechnical supportcustomer service

Soft Skills

strong communicationproblem-solving mindsetreliabilityindependencetime managementpatienceresourcefulness