Associate Tech Support Technician

Progressive Leasing

Associate Tech Support Technician providing technical support for Progressive Leasing. Engaging in troubleshooting and system management in a hybrid work environment.

Posted 7/6/2026full-timeDraper • Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support within a Help Desk/Service Desk environment, with a strong focus on problem resolution, system administration, and effective communication with stakeholders.

Highest-signal resume keywords

Technical SupportHelp Desk EnvironmentPC Hardware and SoftwareProblem ResolutionSystem Administration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportProblem ResolutionPC HardwareSoftware InstallationDiagnostics SummaryTicket ManagementSystem AdministrationDesktop SupportApplication SupportTechnical Documentation

Soft Skills

CommunicationCustomer ServiceTime ManagementAdaptabilityTeam Collaboration

Tools & Technologies

Help Desk SoftwareTicketing SystemsRemote Support ToolsComputer PeripheralsLaptopsDesktops

Industry Keywords

Help DeskService DeskInformation SystemsTechnical Support Environment

About the role

Key responsibilities & impact

Responds to phone calls, live chats, emails and personal requests for technical support
Escalate issues and provide updates to stakeholders for desktop and application tickets
Identify, research and resolve technical problems
Document, Track and monitor problems to ensure a timely resolution
Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation
Provide detailed diagnostics summary for next tier level support
Facilitate logins, account support and various other system administration duties

Requirements

What you’ll need

Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk Environment
1 to 2 years of information system experience, including 1 year of experience working directly with PC Hardware and Software
Ability to lift, up to 40 lbs.
Ability to walk, bend, stoop, balance and reach for extended periods of time
Ability to thrive in a fast-paced, startup environment

Benefits

Comp & perks

Competitive Compensation
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Hours
Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job required equipment and services