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Progressive Leasing

Associate Tech Support Technician

Progressive Leasing

Associate Tech Support Technician providing technical support for Progressive Leasing. Engaging in troubleshooting and system management in a hybrid work environment.

Posted 7/6/2026full-timeDraper • Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Responds to phone calls, live chats, emails and personal requests for technical support
  • Escalate issues and provide updates to stakeholders for desktop and application tickets
  • Identify, research and resolve technical problems
  • Document, Track and monitor problems to ensure a timely resolution
  • Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation
  • Provide detailed diagnostics summary for next tier level support
  • Facilitate logins, account support and various other system administration duties

Requirements

What you’ll need
  • Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk Environment
  • 1 to 2 years of information system experience, including 1 year of experience working directly with PC Hardware and Software
  • Ability to lift, up to 40 lbs.
  • Ability to walk, bend, stoop, balance and reach for extended periods of time
  • Ability to thrive in a fast-paced, startup environment

Benefits

Comp & perks
  • Competitive Compensation
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Hours
  • Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job required equipment and services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical SupportProblem ResolutionPC HardwareSoftware InstallationDiagnostics SummaryTicket ManagementSystem AdministrationDesktop SupportApplication SupportTechnical Documentation
Soft Skills
CommunicationCustomer ServiceTime ManagementAdaptabilityTeam Collaboration