Software Support Engineer

KION Group

Software Support Engineer providing remote technical support to customers for Dematic's software. Involving troubleshooting and collaboration with development teams for efficient solutions.

Posted 6/3/2026full-timeGrand Rapids • Missouri, Texas, Utah, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

JavaOraclePythonSQL

About the role

Key responsibilities & impact

Provide technical support to customers via phone, email, and chat.
Diagnose and troubleshoot software issues
Collaborate with the development team to resolve complex issues
Document and track customer issues and problems.
Assist in the creation of support documentation and knowledge base articles.
Conduct training sessions for customers on software usage.
Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
Participate in an on-call rotation during non-business hours

Requirements

What you’ll need

Bachelor's Degree (Computer Science, Software Engineering, or related field)
Proven experience in software support or a similar role
Strong problem solving skills and attention to detail
Excellent communication skills, both written and verbal
Experience with Oracle / MS SQL databases
Experience with Windows operating systems
Material handling experience
Experience with Java, C, C#, or Python
Customer Service experience

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay transparency
Global Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software supporttroubleshootingOracleMS SQLWindows operating systemsJavaCC#Pythonproblem solving

Soft Skills

attention to detailcommunication skillscustomer service

Certifications

Bachelor's DegreeComputer ScienceSoftware Engineering