Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Serve as the first point of contact to VW and Audi dealers on Parts related issues.
• Work in the Order Availability Telephone Queue and/or the Technical Parts Queue.
• Interpret Parts policies and procedures as ‘knowledge transfer agents’ for dealers.
• Provide technical assistance to customers to determine and order correct parts.
• Remove barriers preventing customers from placing parts orders.
• Assist dealers with new parts policies and procedures.
• Produce reports regarding Parts problems and resolutions.

Technical Parts Analyst

• Provide technical system and user support by responding to calls and email requests for technical support in a timely manner
• Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification
• Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
• Assess issues and escalate, if needed, to higher levels of client support
• Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues
• Assist other department employees in troubleshooting difficult or time-sensitive problems
• Configure client equipment both locally and remotely
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
• Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices
• Workweek includes Saturday & Sunday shift in schedule, with 2 days off during the weekdays
• Other duties as assigned by Supervisor

Technical Support Specialist

• Effectively managing incoming emails, social media inquiries, and some inbound calls
• Building sustainable relationships of trust and generating help through open and interactive communication
• Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
• Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
• Following communication procedures, guidelines, and policies. Research answers or solutions as needed
• Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
• Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

Technical Support Specialist – Healthcare

• servicing a portfolio of participated commercial loans while maintaining alignment with agent bank records and activity.
• processing loan advances, applying payments, completing rollovers and conversions, and resolving past due balances and overpayments.
• performing reconciliation activities by reviewing agent bank notices and transaction breakdowns and comparing them to internal systems and records to identify and resolve discrepancies.
• communication primarily conducted through email with agent banks, with limited phone interaction.

Senior Loan Support Analyst – Commercial Participated Servicing

• Provide Tier 1 and Tier 2 technical support for employees through our IT Service Desk.
• Troubleshoot and resolve Windows desktop, laptop, mobile device, and peripheral issues.
• Support Microsoft 365 applications including Outlook, Teams, Office, and OneDrive. Experience or depth in Excel formulas or advanced Office application technologies is a plus.
• Administer user accounts, permissions, and group memberships using Active Directory and Microsoft Entra ID (Azure AD).
• Provision and deploy new user workstations using standardized configuration and automation processes.
• Support printers, scanners, conferencing equipment, and other office technology.
• Troubleshoot wired and wireless networking issues including DNS, DHCP, VPN connectivity, switching, and network access.
• Assist with server administration, system monitoring, backups, patch management, and endpoint security.
• Provide first-line triage and support for internally developed software applications by gathering diagnostics, reproducing issues, documenting findings, and coordinating with software development teams.
• Monitor application health and assist in identifying infrastructure or configuration issues affecting internally developed systems.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Develop and maintain PowerShell or similar automation scripts to streamline IT operations and reduce repetitive tasks.
• Assist with Infrastructure as Code (IaC) initiatives, configuration management, and deployment automation as our environment continues to evolve.
• Participate in IT projects involving infrastructure upgrades, cloud services, cybersecurity, and business application deployments.
• Collaborate with Infrastructure, Network, Security, and Software Development teams to improve system reliability and user experience.

IT Service Desk – Infrastructure Support Analyst

• Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency.
• Responsible for auditing of department information, producing reports & suggesting improvements to processes.
• Provides knowledge & expertise in the program, services & applications.
• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Analyst, Vendor Resource Support, HRSS

• Provide a high‑quality service experience by anticipating needs, removing friction, and following through on commitments
• Diagnose and resolve problems across iOS and Android, including permissions, connectivity, app behavior, and device‑specific issues
• Respond to escalated customer inquiries with clarity, empathy, and technical precision
• Manage, prioritize, and resolve tickets using Freshdesk, ensuring accurate categorization, documentation, and SLA adherence
• Utilize internal system admin sites to investigate account setup issues, payment processing errors, and backend data inconsistencies
• Provide guidance, answer questions, and resolve cases escalated by the Level 1 team
• Review ticket quality, track performance metrics, and provide actionable feedback to ensure consistent customer experience
• Create and maintain internal training documentation and knowledge articles to support both Level 1 and Level 2 teams
• Partner with engineering to investigate pervasive bugs, propose improvements, and close user experience gaps through better functionality or design

Call Center Technical Support Associate – Temporary

• service a portfolio of clients or compete parts deals
• conduct due diligence for advances
• review notices and input advances into the system
• complete rate roll overs and move payments
• follow up with notices from agent banks
• balance general ledgers
• proactively manage your portfolio of clients

Senior Loan Support Analyst – Commercial Lending, Asset Backed Finance

• Provides analytical and operational support to the technical service team
• Assists with issue resolution and ensures accurate documentation
• Analyzes and optimizes the utilization of methods, tools or systems
• Plans recurring processes and solves immediate issues
• Supports frontline teams in troubleshooting basic technical problems
• Creates and maintains knowledge base articles and troubleshooting guides
• Participates in process improvement initiatives using Lean or Six Sigma principles

Technical Support Associate

• Managing a pipeline of commercial loan customers with real estate collateral in SFHA
• Life of Loan monitoring and managing the client’s flood experience post booking
• Evaluating and processing maintenance of loan life cycle points in SFHA
• Conducting compliance tracking and working with Third Party Insurance Vendor
• Engaging in peer quality reviews and collaborating with multiple lines of business

Senior Loan Support Analyst

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

Software Support Engineer

• Provide technical support to customers via phone, email, and chat
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems
• Assist in the creation of support documentation and knowledge base articles
• Conduct training sessions for customers on software usage
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

• Perform general maintenance tasks, preventive maintenance, and supporting centralized shop systems
• Operate, maintain, and perform routine and preventive maintenance tasks on equipment
• Complete assigned work orders for basic equipment repairs
• Assist Machine Repairmen with projects and preventive maintenance tasks
• Adhere to GE EHS and Security requirements
• Perform shop clean-up, maintenance, and other support functions as directed

Maintenance Support Technician

• Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses
• Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM
• Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process
• Collaborates with peers and other team members when working on more complex technical issues
• Effectively documents cases throughout the process of troubleshooting the issue
• Follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved
• Answers and facilitates incoming customer calls, effectively communicates with customers, and documents interactions within a case
• Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned
• Monitors TAC phone system wall boards to ensure that proper statuses are maintained
• Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level
• Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures

Support Engineer jobs in Missouri

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Network Support Technician

Technical Parts Analyst

Technical Support Specialist

Technical Support Specialist – Healthcare

Senior Loan Support Analyst – Commercial Participated Servicing

IT Service Desk – Infrastructure Support Analyst

Analyst, Vendor Resource Support, HRSS

Call Center Technical Support Associate – Temporary

Senior Loan Support Analyst – Commercial Lending, Asset Backed Finance

Technical Support Associate

Senior Loan Support Analyst

Software Support Engineer

Software Support Engineer

Maintenance Support Technician

Senior Tech Support Engineer