Support Engineer

• Managing a pipeline of commercial loan customers with real estate collateral in SFHA
• Life of Loan monitoring and managing the client’s flood experience post booking
• Evaluating and processing maintenance of loan life cycle points in SFHA
• Conducting compliance tracking and working with Third Party Insurance Vendor
• Engaging in peer quality reviews and collaborating with multiple lines of business

Senior Loan Support Analyst

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

Software Support Engineer

• Provide technical support to customers via phone, email, and chat
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems
• Assist in the creation of support documentation and knowledge base articles
• Conduct training sessions for customers on software usage
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

• Perform general maintenance tasks, preventive maintenance, and supporting centralized shop systems
• Operate, maintain, and perform routine and preventive maintenance tasks on equipment
• Complete assigned work orders for basic equipment repairs
• Assist Machine Repairmen with projects and preventive maintenance tasks
• Adhere to GE EHS and Security requirements
• Perform shop clean-up, maintenance, and other support functions as directed

Maintenance Support Technician

• Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses
• Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM
• Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process
• Collaborates with peers and other team members when working on more complex technical issues
• Effectively documents cases throughout the process of troubleshooting the issue
• Follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved
• Answers and facilitates incoming customer calls, effectively communicates with customers, and documents interactions within a case
• Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned
• Monitors TAC phone system wall boards to ensure that proper statuses are maintained
• Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level
• Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures

Senior Tech Support Engineer

• Provides operational engineering support across assigned plants and/or operational zones, with responsibility for supporting zone-level and plant-level performance.
• Partners with Zone Engineers and Operations leadership to review and analyze key performance indicators, identifying systemic performance gaps, performance trends, and cross-zone improvement opportunities.
• Supports Zone Engineers, as needed, with improvement efforts and select day-to-day troubleshooting or tactical issue resolution at the plant level.
• Assists plants and zones by addressing urgent escalations, supporting root cause analysis, and driving alignment on corrective actions and longer-term solutions across respective zones.
• Monitors, trends, and evaluates key performance indicators (KPIs), including line efficiency, downtime losses, and yield, using data analytics, Pareto analysis, and work center-based performance systems.
• Leads or supports cross-plant corrective action plans and improvement initiatives to address safety, quality, reliability, and throughput challenges.
• Ensures implemented solutions deliver measurable performance improvements, sustained return on investment (ROI), and, where applicable, are standardized and scalable across plants and zones.
• Coordinates and leads continuous improvement projects aimed at waste reduction and efficiency improvements by streamlining processes and improving capability.
• Acts as technical expert with broad knowledge and deep expertise of the latest manufacturing and packaging equipment and associated technology.
• Provides training to Zone Engineers & Operations and various support groups as an SME.

Operations Support Engineer

• Lead a team delivering comprehensive onsite IT support across one or more manufacturing plants, covering applications, server hosting, client hardware, storage systems, networking, communications, and databases.
• Deliver 24/7 onsite IT support to your assigned plants, ensuring continuous operational uptime.
• Support end-users at all levels, providing responsive and effective technical assistance.
• Oversee triage and resolution of all IT incidents, ensuring minimal disruption to operations.
• Coordinate and implement IT changes, ensuring alignment with plant schedules and operational priorities.
• Manage the lifecycle of IT service requests, from initiation to closure, maintaining all service level agreements.
• Manage data center operations and ensure compliance with organizational standards.
• Maintain and support a wide range of IT assets including printers, notebooks, desktops, mobile devices, in-plant radios, scanners, tablets, network infrastructure, and virtual and physical hosting environments.
• Oversee IT device provisioning, maintenance, and refresh cycles to ensure optimal performance and reliability.
• Act as the single point of contact (SPOC) and business liaison to centralized IT functions including applications, servers, storage, networking, end-user computing, and deployment teams.
• Provide IT support for manufacturing launches, ensuring seamless technology integration and readiness.
• Coordinate IT project execution, collaborating with cross-functional teams to meet project goals.
• Oversee client patching activities to maintain security and system integrity.
• Provide IT support for Just-in-Time (JIT) supplier operations, ensuring timely and reliable technology services.

Plant IT Manager – Site Support Analyst

• Provide technical support to PWT sales and customers.
• Respond to design questions.
• Develop engineered solutions to complex design conditions.
• Meet or exceed the Engineering Service Level Agreement (SLA).

• Act as the primary point of contact for our external facing teams.
• Investigate "stuck" orders or inventory sync issues.
• Learn to perform "Customer Change Requests" (CCRs).
• Translate customer frustrations into clear reports for engineers.
• Participate in the Weekly Operational Health Sync.

Technical Support Liaison

• Deliver high-quality IT Helpdesk support to internal employees
• Build and maintain positive relationships with the Global Aristocrat IT team
• Operate effectively in a high-intensity, team-oriented environment
• Open, update, and close trouble tickets with detailed information
• Perform initial troubleshooting and diagnosis on local and remote devices
• Build, update, bring up, and close incidents and service requests in our ticketing system
• Respond to and diagnose issues with corporate communications devices
• Build and maintain PCs, laptops, and proprietary client hardware

Desktop Support Analyst

• Configure, maintain, and advance systems used in financial aid to support student service, daily operations and processing
• Review, test, and troubleshoot product updates and annual releases
• Drive excellence in service through ongoing department support and calibration
• Participate in important initiatives to collaborate with partners to design and improve all financial aid practices
• Challenge thinking and processes to drive, deliver, and facilitate system initiatives and solutions
• Develop an understanding of the interdependencies and sharing of data within system integrations
• Complete daily support functions connected to the student aid experience
• Perform and monitor financial aid batch processes within the Student Information System
• Provide direct, open, and honest feedback to promote engagement, collaboration, and communication to achieve success
• Other related duties to support Student Financial Services and University goals

Systems and Support Analyst, Financial Aid

• Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs.
• Provide timely initial response.
• Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan:
• Researching workshop manuals, service publications and various other technical/engineering documents
• Respond / Formulate technically accurate recommendations.
• Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required.
• Maintain timely case management ensuring that each case does not exceed allowable aging objectives.
• Coordinate and collaborate with both Field Service Engineers and directly with Dealer Management/Service Personnel to ensure steady progression on each case.
• Escalation of concerns to Level 2/Level 3 assistance for further support:
• Escalation to and interface with PD Engineering, though JIRA Process (DSSH Model)
• Escalation to and interface with FSE to provide in-dealership assistance.
• FSE technical hands-on assistance
• Capture data for FSE dealer process reviews
• Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions.
• Supporting Hotline operations on site from 8 am until 8 pm EST.
• Working on Saturdays will be required as needed.
• Working on Ford scheduled Holidays will be required as needed.
• Schedule may change due to the needs of the business.

Technical Support Case Analyst

• Understand components of the PASE program (guidelines, components and calculations).
• Access pertinent GM information via computer or personnel to properly understand and document the client’s situation and / or question.
• Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments.
• Ask probing questions to understand the situation and answer and/or direct appropriately.
• Perform cursory investigation to identify and resolve questions & potential issues.
• Direct more complex inquires to the proper area and documents for further investigation and then performs the follow up with the client.
• Recognize and record suspicious activity related to PASE.
• Work with the RIM Help Desk regarding RIM Compliance.

Dealer Support Analyst

• Respond to AutoCAD Electrical and AutoCAD support requests from customers
• Prioritize critical technical issues and monitor service level compliance
• Document support interactions in a company-wide case management system
• Advance unresolved issues to senior staff as required
• Research, verify, and document product defects
• Actively handle personal backlog of support requests
• Manage customer and partner expectations by providing timely updates on progress
• Assist in the fundamental development and maintenance of knowledge base quality

Technical Support Specialist – AutoCAD Electrical

• Achieve and maintain technical familiarity with all Guide Star Customer SOWs, networks, and technical infrastructure.
• Monitor, troubleshoot, and support internal and customer networks, servers, applications, endpoints, and virtual infrastructure.
• Monitor ticketing application for tickets assigned to various internal and customer-based ticket queues; triage, and process tickets based on priority and SLA.
• Create and manage vendor support cases on customer behalf.
• Utilize and understand customer security applications ensuring strong cyber security support for all customer devices.
• Install, upgrade, test, or configure workstations, peripheral equipment, and software to support customer needs.
• Maintain inventory and monitor health of managed equipment and software, with remote management software.
• Assist with onboarding of new customers and employees.
• Maintain departmental knowledge resources.
• Provide weekly/monthly reporting on trends and activities, if requested.
• Maintain documentation and perform proactive maintenance on customer networks.
• Ensure confidentiality of company and customer information.

Technical Support Specialist I – Part Time

• Participates in the support of semi-complex systems that integrate hardware and software.
• Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
• Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
• Provides troubleshooting expertise to Dematic's customers
• Travel between 20-30% to different customer locations which may include weekends and overtime

Controls Engineer – Technical Support

• Provide technical assistance and support for incoming calls, email, and internal messaging inquiries in a timely manner
• Train customers in the use of our process, systems, and software
• Actively listen to clients to understand issues and concerns
• Make recommendations to improve the performance and quality of our software
• Walk customers through problem-solving process.
• Ask questions to determine nature of problem.
• Install, modify, and repair computer hardware and proprietary POS software.
• Support of all our internal and customer facing websites and applications
• Assist various departments with their questions and concerns; especially with those related to the installation, maintenance and training of proprietary software and equipment.
• Support of multiple service platforms
• Successful and timely completion of all daily work-tasks as assigned
• Provide corrective action to prevent callbacks
• Use of remote desktop software to resolve customer issues
• Track detailed information on client issues and resolutions
• Build rapport with customers and maintain positive and professional relationships
• Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with cheerful demeanor.
• Perform store escalations to management and other internal teams in order to provide quick resolution
• Additional responsibilities as required to meet business needs

Bilingual Spanish Client Support Technician

• Serve as the first point of contact for technical support requests via phone, email, live chat, or ticketing system.
• Troubleshoot and resolve basic hardware, software, and network issues following established procedures.
• Provide technical support for on site and remote employees, including laptops, desktops, monitors, printers, mobile devices, and peripherals.
• Support audio visual (AV) and conference room equipment, including setup and basic troubleshooting.
• Escalate complex or unresolved issues to Tier 2 or specialized support teams in a timely and well documented manner.
• Participate in occasional after hours technical support, as required.
• Perform system imaging, device configuration, equipment replacements, and workstation setup.
• Assist with IT projects as assigned, including hardware refreshes or software deployments.
• Help maintain accurate IT equipment inventory, including tracking and documentation.
• Accurately document incidents, resolutions, and follow up actions in the ticketing system.
• Assist in maintaining and improving Aspire’s IT support procedures and documentation.
• Follow established IT policies, standards, and best practices at all times.
• Maintain a high level of professionalism and deliver excellent customer service in all interactions.
• Build and maintain positive relationships with end users and IT team members.
• Work both independently and collaboratively to address on site and remote support needs effectively.

Technical Support Agent

• Resolve customer issues across multiple channels (chat, phone, web, forums) with timely, friendly, and efficient support
• Provide expert guidance on product features, usage, and design automation to Autodesk customers
• Collaborate across teams and assist colleagues on challenging cases to drive effective resolution
• Maintain clear and proactive communication with customers, including regular updates and expectation management

Senior Technical Support Specialist – FlexSim

• Supervise, mentor, and train Tier 2 technical support agents to meet call center goals.
• Act as the escalation point for complex customer inquiries, ensuring prompt and effective resolution.
• Develop and enforce call center policies and procedures aligned with corporate objectives.
• Monitor performance metrics (e.g., response times, resolution times, customer satisfaction scores), prepare reports, and implement corrective actions when needed.
• Lead special projects to enhance customer experience and drive process improvements.
• Ensure adherence to quality assurance standards, service level agreements (SLAs), and internal/external response time expectations through regular call quality reviews and process improvements.
• Collaborate with other departments to ensure seamless information sharing and resolve customer issues.
• Identify areas for process and system improvements, driving efficiencies in handling technical support issues.
• Create and maintain knowledge base articles and technical documentation for use by the team and end-users.
• Track and report on key performance metrics such as ticket resolution times, first-call resolution, and customer satisfaction; analyze technical support trends and recommend improvements or additional training as needed.
• Other duties as assigned.

See all jobs on JobTailor

Senior Loan Support Analyst

Software Support Engineer

Software Support Engineer

Maintenance Support Technician

Senior Tech Support Engineer

Operations Support Engineer

Plant IT Manager – Site Support Analyst

Support Engineer

Technical Support Liaison

Desktop Support Analyst

Systems and Support Analyst, Financial Aid

Technical Support Case Analyst

Dealer Support Analyst

Technical Support Specialist – AutoCAD Electrical

Technical Support Specialist I – Part Time

Controls Engineer – Technical Support

Bilingual Spanish Client Support Technician

Technical Support Agent

Senior Technical Support Specialist – FlexSim

Technical Support Supervisor