Technical Support Specialist

365id

Technical Support Specialist providing hardware and software support for high-end clients in a remote role. Managing technical inquiries, resolving issues, and assisting with client equipment configurations.

Posted 7/10/2026full-timeRemote • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $47,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidiOSLinuxSQL

About the role

Key responsibilities & impact

Provide technical system and user support by responding to calls and email requests for technical support in a timely manner
Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification
Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
Assess issues and escalate, if needed, to higher levels of client support
Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues
Assist other department employees in troubleshooting difficult or time-sensitive problems
Configure client equipment both locally and remotely
Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices
Workweek includes Saturday & Sunday shift in schedule, with 2 days off during the weekdays
Other duties as assigned by Supervisor

Requirements

What you’ll need

1-2 years experience handling high-end clients with the ability to demonstrate proper service recovery steps or a commensurate combination of education, certifications, and experience
Proficient with Ubuntu or other Linux distribution highly desired
Solid understanding of mobile environments including Android and iOS, including development and logging tools
Solid understanding of Windows 10 environment including device drivers, event viewer, and error reporting
Experience working with advanced software issues that require root cause analysis
Experience maintaining small networks. Network+ a bonus, but not necessary
Exposure to SQL commands a bonus
Able to work independently and efficiently to meet deadlines
Able to promptly answer support related email, phone calls and other electronic communications
Self-motivated, detail-oriented and organized
Ability to learn new technologies quickly and deal with ambiguity
Proficient in Internet related applications such as email clients, FTP clients and web browsers
Proficient in the entire Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
Excellent communication (oral and written), interpersonal, organizational, and presentation skills using appropriate vocabulary and grammar to obtain and convey information.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account 365id Website LinkedIn All Job Openings 11 - 50 employees Founded 2015 🔒 Cybersecurity 📋 Compliance 💳 Fintech Cybersecurity
Compliance
Fintech 365id is a company that specializes in market-leading ID verification solutions aimed at preventing fraud, ensuring compliance, and enhancing customer experience across various industries. Their services include real-time verification of ID documents through easy-to-use scanners and software, designed to streamline the customer onboarding process while meeting legal requirements. Trusted by banks, car rental companies, hotels, and many others, 365id focuses on providing secure, reliable, and efficient identity verification solutions that can easily integrate into existing business systems. Technical Support Specialist Job not on LinkedIn 🔥 2 hours ago 🚗 Michigan – Remote 💵 $47k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Android iOS Linux SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical system and user support by responding to calls and email requests for technical support in a timely manner
Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification
Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
Assess issues and escalate, if needed, to higher levels of client support
Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues
Assist other department employees in troubleshooting difficult or time-sensitive problems
Configure client equipment both locally and remotely
Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices
Workweek includes Saturday & Sunday shift in schedule, with 2 days off during the weekdays
Other duties as assigned by Supervisor 🎯 Requirements
1-2 years experience handling high-end clients with the ability to demonstrate proper service recovery steps or a commensurate combination of education, certifications, and experience
Proficient with Ubuntu or other Linux distribution highly desired
Solid understanding of mobile environments including Android and iOS, including development and logging tools
Solid understanding of Windows 10 environment including device drivers, event viewer, and error reporting
Experience working with advanced software issues that require root cause analysis
Experience maintaining small networks. Network+ a bonus, but not necessary
Exposure to SQL commands a bonus
Able to work independently and efficiently to meet deadlines
Able to promptly answer support related email, phone calls and other electronic communications
Self-motivated, detail-oriented and organized
Ability to learn new technologies quickly and deal with ambiguity
Proficient in Internet related applications such as email clients, FTP clients and web browsers
Proficient in the entire Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
Excellent communication (oral and written), interpersonal, organizational, and presentation skills using appropriate vocabulary and grammar to obtain and convey information. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Agent, L1 🔥 3 hours ago STCR 51 - 200 🛒 Retail 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Technical Support Agent providing first-point contact for customers facing technical issues in POS systems. Responsible for troubleshooting, guiding, and escalating complex cases for customer satisfaction. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇫🇷 French Required Customer Support – Loan Analyst 🔥 4 hours ago UFS Tech 51 - 200 🔒 Cybersecurity 💳 Fintech Website LinkedIn All Job Openings Customer Support Analyst providing remote support for banking application queries. Assisting clients with software issues and collaborating with teams for solutions. 🇺🇸 United States – Remote 💵 $65k - $75k / year 💰 $19.9M Venture Round on 2019-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer IT Support Engineer 🔥 12 hours ago Xantrion 51 - 200 🔒 Cybersecurity 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Remote IT Support Engineer offering technical support and customer service to clients. Engaging with clients to resolve technical issues using analytical skills and MS Office applications. 🇺🇸 United States – Remote 💵 $60k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer IT Support Engineer 🔥 12 hours ago Xantrion 51 - 200 🔒 Cybersecurity 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings IT Support Engineer delivering exceptional IT support. Collaborating with a winning team while addressing customer technical issues remotely. 🇺🇸 United States – Remote 💵 $60k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer IT Support Engineer 🔥 12 hours ago Xantrion 51 - 200 🔒 Cybersecurity 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Remote IT Support Engineer handling customer service requests for Xantrion. Focused on technical support and issue resolution, ensuring customer satisfaction. 🇺🇸 United States – Remote 💵 $60k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

UbuntuWindows 10Root Cause AnalysisSQL CommandsNetwork MaintenanceMobile EnvironmentsDevice DriversEvent ViewerError ReportingTechnical Documentation

Soft Skills

Detail-OrientedSelf-MotivatedOrganizational SkillsInterpersonal SkillsPresentation Skills

Certifications

Network+