365id

Account Executive

• Manage assigned accounts
• Build and maintain long-term relationships and partnerships with your accounts
• Provide world-class client service
• Unearth new sales opportunities through networking and turn them into long term partnerships
• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
• Call prospective customers and establish buying cycles, customer needs, and create a customer supplier relationship
• Increase sales in respective accounts across all 365 product lines
• Prepare sales information for customers
• Establish buying influences, budgets and purchasing criteria for assigned accounts
• Secure and place orders, taking into consideration delivery dates and inventory levels for fulfillment
• Establish and share best practices across customer portfolio to maintain and grow business
• Determine pain points of current and potential customers and drive solutions using their pain points to drive value-based solution selling
• Understand competitive offerings and strategies to determine best offerings and solutions to win business
• Work with internal teams to get things done to drive sales
• Establish scheduled customer cadence to do wellness checks, gather forecasting and drive additional solution offerings to grow business
• Participate in appropriate customer events and shows to win additional business at existing customers and drive business at new customers
• Meet or exceed monthly, quarterly and yearly sales goals
• Meet or exceed diversification goals (products, customers)
• Timely and accurate submission of forecasts and other required activities
• Prudent management of expenses and timely submission of expense reports

Account Executive – Senior Living

Business Development Rep

• Generate new business opportunities by reaching out to potential customers and building relationships with them
• Prospect, qualify, and generate new sales leads through outbound activities such as email, phone calls, and social media
• Build and maintain a strong pipeline of potential customers through ongoing communications
• Collaborate with the sales and marketing team to develop and execute strategies for reaching and exceeding sales targets
• Hold preliminary meetings to determine if prospects are a good fit to move to sales demo stage
• Stay up to date on industry trends, competitor activity, and market conditions to effectively position FullCount POS to prospects
• Provide timely and accurate sales forecasts and reports to management

Business Development Representative

• Expand key accounts by deepening relationships, identifying upsell opportunities, and ensuring client success.
• Prospect, pitch, and close new business opportunities, focusing on hotels and hospitality management companies.
• Understand client needs and position 365's hospitality solutions as essential to their retail success.
• Serve as a trusted advisor to clients, maintaining long-term relationships and ensuring satisfaction.
• Manage the full sales cycle from lead generation to contract negotiation and onboarding.
• Stay informed about industry trends, competitor activity, and client needs to inform sales strategies.
• Work closely with internal teams, including marketing, product, and customer success, to ensure seamless client experiences.

Project Manager

• Define project scope, goals, and deliverables in alignment with stakeholder requirements.
• Develop detailed project plans, schedules, and task assignments.
• Monitor progress to ensure timely delivery within budget and scope.
• Apply lean principles and project management methodologies to drive efficient execution.
• Partner with hardware and software teams to coordinate tasks and track dependencies.
• Support the integration, testing, and deployment of project deliverables.
• Work closely with product managers, engineers, sales, and operations teams to achieve project goals.
• Collaborate with security and legal teams to ensure new features and products meet compliance and regulatory standards like PCI, SOC2, GDPR, and CCPA/CPRA.
• Track project milestones, deliverables, and KPIs to measure progress.
• Provide regular status updates and reports to stakeholders.

Collections

• Maintain accurate and up-to-date customer account information
• Respond to daily customer requests for account or invoice changes
• Develop friendly and lasting relationships with customers regarding their payment activity to ensure timely receipts
• Prepare and send monthly account statements to customers
• Prepare Excel spreadsheets of monthly data for external reporting needs
• Email communication to customers, including report notifications
• Assist with month-end close including, but not limited to, reconciliation of accounts, detail analysis, and report generation
• Establish and update process documents for all accounting functions performed
• Ensure accuracy, completeness, and timeliness of transactions processed
• Process payments for customer accounts, including all credit card payments, batching, application, and reconciliation with the credit card processor
• Conduct research on discrepancies and make appropriate corrections or adjustments
• Other duties as assigned by Finance leadership

Customer Accounts/Collections Specialist

Product Designer

• Define and execute a cohesive design vision and strategy across consumer and operator products.
• Champion a user-centered design culture, grounded in research, accessibility, and data-driven decisions.
• Build and evolve multi-platform design systems (kiosk, mobile, web, operator tools).
• Lead, mentor, and grow a high-performing team of product designers and UX researchers.
• Create process frameworks for ideation, rapid prototyping, usability testing, and cross-functional collaboration.
• Partner closely with Product, Engineering, Hardware, and Marketing.
• Own design quality and consistency across all consumer touchpoints.
• Oversee concept development, wireframes, interaction design, visual design, and usability testing.
• Translate complex hardware-software user journeys into elegant, intuitive workflows.
• Work closely with product leadership on roadmap prioritization and long-term experience vision.
• Partner with enterprise clients on co-branded UX strategies and white-label engagements.
• Advocate for design resources, tooling, and investment that support scale and innovation.

Design Lead, Consumer Experience

Product Manager

• Own and evolve the AI and Computer Vision product roadmap, setting a clear long-term platform vision while balancing near-term delivery priorities aligned to business objectives, customer needs, and industry trends.
• Deliver features and enhancements on time and to plan, owning the full lifecycle from ideation, discovery, and requirements through launch and post-release evaluation.
• Translate machine learning, computer vision, and generative AI (including LLMs) capabilities into scalable, user-centric product features.
• Partner cross-functionally with Engineering, Data Science, Design, Marketing, Sales, and Operations to ensure successful execution and adoption.
• Work closely with other Senior Product Managers to ensure a consistent, seamless, and effective consumer experience across product lines.
• Identify and evaluate high-impact AI use cases through a deep understanding of business context, data availability, and technical feasibility.
• Oversee model development, training, deployment, and iteration to ensure solutions perform reliably in real-world retail environments, including edge deployment constraints (latency, compute, bandwidth), lighting variability, occlusion, and ongoing product packaging changes.
• Collaborate with data and engineering teams to ensure responsible AI practices, including bias mitigation, data integrity, and model interpretability.
• Monitor competitive landscape and emerging AI trends to maintain 365’s innovation leadership.
• Communicate product vision, trade-offs, and progress clearly to executive leadership to drive fast alignment and informed decision-making.
• Own go-to-market readiness and pilot execution, ensuring customer readiness, coordinating launch plans, and enabling internal teams (Support, Sales, Operations) through training, documentation, and clear launch handoff.