365id

DevOps Engineer

• Part of the Technology Department; lead system design, implementation, administration, and deployment.
• Develop and maintain CI/CD pipelines for cloud, mobile, and endpoint services.
• Develop monitoring/observability functionality into each release.
• Manage releases between pre-production and production environments and monitor for issues.
• Develop secure OS templates for both virtual servers and endpoints; create secure OS images for POS endpoints (primarily Linux).
• Clutch with development teams to ensure 365 products work seamlessly with server and endpoint environments; collaborate with IT and database teams to ensure backups across cloud providers.
• Monitor 365 endpoint, server, and container logs for predictive failures and suspicious activity; aid in forensic analysis and triage.
• Identify single points of failure and establish remediation plans; ensure products meet customer SLAs for outages.
• Design, document, and maintain disaster recovery/business continuity plans with defined RTO/RPO; lead desktop and live DR drills.
• Research, evaluate, and integrate new software and hardware solutions including CPUs and peripherals.
• Support patching program for endpoints and servers: identify, evaluate, test, and deploy patches while maintaining uptime.
• Work closely with the Security Team to ensure systems adhere to industry security standards; participate in incident response activities.
• Participate in systems audits following standards like PCI-DSS, SOC2, ISO27001, NIST CSF, ECT.
• Participate in afterhours PagerDuty incident response rotation; stay abreast of IT landscape and recommend changes to Technology Leadership.
• Develop, document, and maintain necessary DevOps knowledge base.

Business Development Rep

• Drive Growth: identify and engage potential clients to generate new business and sales pipeline
• Respond promptly to inbound leads from digital marketing channels via phone, email, and other communication channels
• Qualify leads based on company size, industry, budget, and need
• Conduct initial discovery calls to understand prospects' business challenges and pain points
• Effectively communicate product/service value proposition and match solutions to prospect needs
• Schedule qualified meetings for Account Executives or manage sales cycle for smaller deals
• Maintain accurate records of all interactions and lead status in CRM (HubSpot)
• Collaborate with the Digital Marketing Manager and team to optimize lead generation strategies and conversion rates
• Proactively manage daily schedule and prioritize tasks to maximize efficiency
• Continuously improve product knowledge and sales skills through training and self-development
• Monitor and analyze KPIs such as lead conversion rates, time to value, and close rates
• Provide feedback to marketing on lead quality, campaign effectiveness, and areas for improvement
• Manage the sales process from lead qualification to deal creation for assigned leads

DevOps Engineer

Business Development Representative