365id

Events

• Drive execution of all marketing and sales events, including tradeshows, customer events, and select employee events
• Manage the budget for events, sponsorships, and tradeshows
• Track spending and anticipated spending for events to maintain alignment with annual budget; proactively communicate variances to leadership
• Complete all facets associated with event inception through completion, including strategic planning, tactical execution, developing communication plans, coordination of logistics, vendor procurement and management, detailed budgeting and forecasting, coordination of needed event materials, tracking and evaluating data to determine ROI, and post-event reporting
• Collaborate with all internal and external stakeholders, securing appropriate hardware and products as well as strategic visual elements that produce the best possible attendee experience

Marketing and Events Specialist

Support Engineer

• Provide technical system and user support by responding to calls and email requests for technical support in a timely manner
• Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification
• Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
• Assess issues and escalate, if needed, to higher levels of client support
• Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues
• Assist other department employees in troubleshooting difficult or time-sensitive problems
• Configure client equipment both locally and remotely
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
• Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices
• Workweek includes Saturday & Sunday shift in schedule, with 2 days off during the weekdays
• Other duties as assigned by Supervisor

Technical Support Specialist

DevOps Engineer

• Part of the Technology Department; lead system design, implementation, administration, and deployment.
• Develop and maintain CI/CD pipelines for cloud, mobile, and endpoint services.
• Develop monitoring/observability functionality into each release.
• Manage releases between pre-production and production environments and monitor for issues.
• Develop secure OS templates for both virtual servers and endpoints; create secure OS images for POS endpoints (primarily Linux).
• Clutch with development teams to ensure 365 products work seamlessly with server and endpoint environments; collaborate with IT and database teams to ensure backups across cloud providers.
• Monitor 365 endpoint, server, and container logs for predictive failures and suspicious activity; aid in forensic analysis and triage.
• Identify single points of failure and establish remediation plans; ensure products meet customer SLAs for outages.
• Design, document, and maintain disaster recovery/business continuity plans with defined RTO/RPO; lead desktop and live DR drills.
• Research, evaluate, and integrate new software and hardware solutions including CPUs and peripherals.
• Support patching program for endpoints and servers: identify, evaluate, test, and deploy patches while maintaining uptime.
• Work closely with the Security Team to ensure systems adhere to industry security standards; participate in incident response activities.
• Participate in systems audits following standards like PCI-DSS, SOC2, ISO27001, NIST CSF, ECT.
• Participate in afterhours PagerDuty incident response rotation; stay abreast of IT landscape and recommend changes to Technology Leadership.
• Develop, document, and maintain necessary DevOps knowledge base.

Business Development Rep

• Drive Growth: identify and engage potential clients to generate new business and sales pipeline
• Respond promptly to inbound leads from digital marketing channels via phone, email, and other communication channels
• Qualify leads based on company size, industry, budget, and need
• Conduct initial discovery calls to understand prospects' business challenges and pain points
• Effectively communicate product/service value proposition and match solutions to prospect needs
• Schedule qualified meetings for Account Executives or manage sales cycle for smaller deals
• Maintain accurate records of all interactions and lead status in CRM (HubSpot)
• Collaborate with the Digital Marketing Manager and team to optimize lead generation strategies and conversion rates
• Proactively manage daily schedule and prioritize tasks to maximize efficiency
• Continuously improve product knowledge and sales skills through training and self-development
• Monitor and analyze KPIs such as lead conversion rates, time to value, and close rates
• Provide feedback to marketing on lead quality, campaign effectiveness, and areas for improvement
• Manage the sales process from lead qualification to deal creation for assigned leads

Marketing and Events Specialist

Technical Support Specialist

DevOps Engineer

Business Development Representative