365id

Sales

• Own and exceed annual advertising revenue targets for 365 Insights & Activations.
• Develop and execute a comprehensive sales strategy focused on direct advertising sales.
• Build and maintain a robust pipeline of advertisers, agencies, brands, and media buyers.
• Negotiate and close advertising agreements, sponsorships, promotional campaigns, and strategic media partnerships.
• Identify new revenue opportunities and advertising products to increase media network monetization.
• Build, lead, and scale the 365 Insights & Activations sales organization by recruiting, developing, and mentoring high-performing sales talent.
• Establish the sales structure, processes, and performance metrics to expand the team over time.
• Prospect, engage, and secure new advertiser relationships across key consumer packaged goods (CPG), foodservice, beverage, convenience retail, and emerging categories.
• Develop strategic relationships with media agencies and advertising decision-makers.
• Create customized advertising solutions that align advertiser objectives with 365 Media capabilities.
• Manage strategic advertiser relationships to drive renewals and recurring revenue.
• Conduct regular business reviews with advertising partners to demonstrate campaign performance and ROI.
• Partner with Product, Marketing, Analytics, and Operations teams to develop compelling media offerings.

Director of Sales, Insights & Activations

Support Engineer

• Provide technical system and user support by responding to calls and email requests for technical support in a timely manner
• Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification
• Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
• Assess issues and escalate, if needed, to higher levels of client support
• Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues
• Assist other department employees in troubleshooting difficult or time-sensitive problems
• Configure client equipment both locally and remotely
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
• Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices
• Workweek includes Saturday & Sunday shift in schedule, with 2 days off during the weekdays
• Other duties as assigned by Supervisor

Technical Support Specialist

Product Marketing

• Develop and maintain product positioning and messaging for assigned product lines within our self-service retail portfolio, in close collaboration with the Senior Director of Product Marketing.
• Plan and lead product launches end to end, coordinating cross-functional work across product, sales, content, and design.
• Build and maintain sales enablement materials that support the field: positioning docs, pitch decks, talking points, case studies, one-pagers, FAQs, and product videos.
• Develop a strong understanding of our customers.
• Learn how vending and convenience operators evaluate and buy, and bring that perspective into positioning, messaging, and launch planning.
• Support market and competitive intelligence efforts, with win/loss analysis as a core input.
• Track competitive movement and translate findings into actionable guidance for the sales team.
• Contribute to pricing and packaging discussions across the portfolio, bringing the market and customer perspective into those decisions.
• Measure launch and campaign performance and apply those learnings to improve future work.
• Represent our products through speaking opportunities, industry events, and internal education sessions.
• Actively contribute to building our AI practice in product marketing, including research, content development, and competitive analysis, and share what works with the broader team.
• Support product adoption and retention efforts, with emphasis on software solutions, by clearly communicating the benefits of our tools to new and existing customers.

Product Marketing Manager

Security Engineer

• Own and mature the product security program, including security review processes, secure development standards, risk prioritization, vulnerability remediation practices, and engineering enablement.
• Lead security architecture reviews and secure design initiatives across backend services, web applications, mobile applications, APIs, and remote devices.
• Review source code and application architecture to identify security vulnerabilities, insecure patterns, and operational risks.
• Partner closely with Engineering, DevOps, QA, Infrastructure, and Product teams to integrate security into the software development lifecycle.
• Establish and enforce secure coding standards, development guidelines, and security best practices.
• Mentor and guide software engineers on secure development practices and remediation strategies.
• Perform threat modeling and risk assessments for new and existing products and infrastructure.
• Assist in incident response investigations, root cause analysis, and remediation planning.
• Evaluate third-party libraries, frameworks, and dependencies for security and operational risks.
• Collaborate with DevOps and Infrastructure teams on cloud security, CI/CD security, secrets management, and system hardening.
• Drive vulnerability management efforts, including prioritization, remediation guidance, and validation.
• Help define and implement logging, monitoring, and security alerting strategies.
• Partner with external security consultants and vendors on penetration testing and security assessments.
• Promote a security-first engineering culture across the organization.

Principal Product Security Engineer

Product Manager

• Own and evolve the AI and Computer Vision product roadmap
• Deliver features and enhancements on time and to plan
• Translate machine learning and AI capabilities into scalable product features
• Partner cross-functionally with Engineering, Data Science, Design, Marketing, Sales, and Operations
• Identify and evaluate high-impact AI use cases
• Oversee model development, training, deployment, and iteration
• Communicate product vision and progress to executive leadership
• Own go-to-market readiness and pilot execution

Director of Sales, Insights & Activations

Technical Support Specialist

Product Marketing Manager

Principal Product Security Engineer

Senior Product Manager – Computer Vision, AI