IT Service Desk – Infrastructure Support Analyst

Stenger & Stenger, P.C.

IT Service Desk Analyst providing tiered technical support while improving IT infrastructure and internal applications. Collaborating with teams for infrastructure engineering and automation.

Posted 7/1/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudCyber SecurityDNSSwitchingTCP/IPTerraformVMware

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 technical support for employees through our IT Service Desk.
Troubleshoot and resolve Windows desktop, laptop, mobile device, and peripheral issues.
Support Microsoft 365 applications including Outlook, Teams, Office, and OneDrive. Experience or depth in Excel formulas or advanced Office application technologies is a plus.
Administer user accounts, permissions, and group memberships using Active Directory and Microsoft Entra ID (Azure AD).
Provision and deploy new user workstations using standardized configuration and automation processes.
Support printers, scanners, conferencing equipment, and other office technology.
Troubleshoot wired and wireless networking issues including DNS, DHCP, VPN connectivity, switching, and network access.
Assist with server administration, system monitoring, backups, patch management, and endpoint security.
Provide first-line triage and support for internally developed software applications by gathering diagnostics, reproducing issues, documenting findings, and coordinating with software development teams.
Monitor application health and assist in identifying infrastructure or configuration issues affecting internally developed systems.
Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
Develop and maintain PowerShell or similar automation scripts to streamline IT operations and reduce repetitive tasks.
Assist with Infrastructure as Code (IaC) initiatives, configuration management, and deployment automation as our environment continues to evolve.
Participate in IT projects involving infrastructure upgrades, cloud services, cybersecurity, and business application deployments.
Collaborate with Infrastructure, Network, Security, and Software Development teams to improve system reliability and user experience.

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.
2+ years of experience supporting Windows-based enterprise environments.
Experience supporting Microsoft 365, Windows 10/11, Active Directory, and enterprise desktop environments.
Working knowledge of TCP/IP networking, DNS, DHCP, VPNs, and network troubleshooting.
Experience supporting internally developed or line-of-business applications.
Familiarity with scripting or automation using PowerShell or similar languages.
Exposure to virtualization platforms such as VMware or Hyper-V.
Experience with endpoint management platforms such as Microsoft Intune, MECM/SCCM, or similar solutions is a plus.
Exposure to cloud platforms (Microsoft Azure or AWS) is beneficial.
Familiarity with Infrastructure as Code tools such as Terraform, Ansible, or similar technologies is a plus.
Understanding of ITIL concepts, ticketing systems, and service management best practices.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Stenger & Stenger, P.C. Website LinkedIn All Job Openings 51 - 200 employees Founded 1994 Stenger & Stenger, P.C., established in 1994, is a collections law firm dedicated to providing banks, creditors and debt buyers legal representation in multiple states, including Colorado, Indiana, Georgia, Kentucky, Michigan, Minnesota, New Jersey, Ohio, Tennessee, and Iowa . Stenger & Stenger creates client specific work flow using multiple databases and customized reporting features. The law firm also maintains a network of affiliated attorneys to provide nationwide service for clients on both commercial and consumer accounts. Our success is driven by the highly effective use of legal remedies by our staff of dedicated and motivated attorneys, paralegals, skip tracers, and collectors. IT Service Desk – Infrastructure Support Analyst 🔥 1 hour ago 🏢 Grand Rapids – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Ansible AWS Azure Cloud Cyber Security DNS Switching TCP/IP Terraform VMware Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide Tier 1 and Tier 2 technical support for employees through our IT Service Desk.
Troubleshoot and resolve Windows desktop, laptop, mobile device, and peripheral issues.
Support Microsoft 365 applications including Outlook, Teams, Office, and OneDrive. Experience or depth in Excel formulas or advanced Office application technologies is a plus.
Administer user accounts, permissions, and group memberships using Active Directory and Microsoft Entra ID (Azure AD).
Provision and deploy new user workstations using standardized configuration and automation processes.
Support printers, scanners, conferencing equipment, and other office technology.
Troubleshoot wired and wireless networking issues including DNS, DHCP, VPN connectivity, switching, and network access.
Assist with server administration, system monitoring, backups, patch management, and endpoint security.
Provide first-line triage and support for internally developed software applications by gathering diagnostics, reproducing issues, documenting findings, and coordinating with software development teams.
Monitor application health and assist in identifying infrastructure or configuration issues affecting internally developed systems.
Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
Develop and maintain PowerShell or similar automation scripts to streamline IT operations and reduce repetitive tasks.
Assist with Infrastructure as Code (IaC) initiatives, configuration management, and deployment automation as our environment continues to evolve.
Participate in IT projects involving infrastructure upgrades, cloud services, cybersecurity, and business application deployments.
Collaborate with Infrastructure, Network, Security, and Software Development teams to improve system reliability and user experience. 🎯 Requirements
Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.
2+ years of experience supporting Windows-based enterprise environments.
Experience supporting Microsoft 365, Windows 10/11, Active Directory, and enterprise desktop environments.
Working knowledge of TCP/IP networking, DNS, DHCP, VPNs, and network troubleshooting.
Experience supporting internally developed or line-of-business applications.
Familiarity with scripting or automation using PowerShell or similar languages.
Exposure to virtualization platforms such as VMware or Hyper-V.
Experience with endpoint management platforms such as Microsoft Intune, MECM/SCCM, or similar solutions is a plus.
Exposure to cloud platforms (Microsoft Azure or AWS) is beneficial.
Familiarity with Infrastructure as Code tools such as Terraform, Ansible, or similar technologies is a plus.
Understanding of ITIL concepts, ticketing systems, and service management best practices. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Associate 🕒 June 15 KION Group 10,000+ employees 🚗 Transport 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings Technical Support Associate providing operational support and issue resolution for technical service team. Analyze performance metrics and improve process efficiency for better customer experience. 🏢 Grand Rapids – Onsite 💵 $65k - $80k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer ERP Tableau Controls Engineer, Technical Support – Nights 🕒 June 11 KION Group 10,000+ employees 🚗 Transport 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings Controls Engineer providing technical support for Dematic's customers in the material handling industry. Participating in system integration and troubleshooting with a focus on customer satisfaction. 🏢 Grand Rapids – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Controls Engineer, Technical Support 🕒 April 22 KION Group 10,000+ employees 🚗 Transport 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings Controls Engineer focused on providing technical support for material handling systems and resolving complex issues. Works independently and collaborates with customers to maintain equipment efficiency. 🏢 Grand Rapids – Onsite 💵 $65k - $140k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cloud ERP Oracle View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows 10/11 SupportMicrosoft 365 ApplicationsActive DirectoryTCP/IP NetworkingDNSDHCPVPNPowerShellVirtualization (VMware, Hyper-V)Endpoint Management (Intune, MECM/SCCM)

Certifications

Associate’s or Bachelor’s Degree in Information TechnologyComputer ScienceInformation Systems